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Old 08-04-2022, 03:34 PM   #1
1 Rivet Member
2022 27' International
Burien , Washington
Join Date: Feb 2022
Posts: 5
disaster wiring done on my brand new 2022 International

I am a first time AS owner, I sold my house and purchased a 2022 27' International from the factory. My dogs Floyd and Pepper and I were so excited to start our adventure of touring the west coast.

From the start my rig had issues with furnace, wiring to the taillights, and issues with hot water heater being broken.

I planned to boon dock as much as possible. I had my dealership install 4 new lithium batteries- they made some significant errors.
Wiring used was 6ga, lithium batteries requires 4/0 wiring.
They connected ONE of the four batteries. I started my trip from Seattle to San Diego thinking with my 3, 100 solar panels and upgraded battery situation I should be able to go at least one night without being hooked up to shore power.
In addition to only wiring one of the batteries my inverter was connected to one of the three not connected.
The tongue jack was wired to another one of the four batteries not connected.
The system was not wired correctly, negative amperage shown on battery shunt.

I made it to San Diego with a completely dead trailer- despite being hooked up to my 2021 Ford F350 Super Duty.

The place who found all the errors was great- they told me a complete battery system rewire was needed to prevent wire melt.
I am curious about what other AS owners would feel satisfied with as an outcome?
The dealer I purchased from originally wanted me to return up the coast to have their shop fix the entire wiring harness.
Ultimately the 8 hours of labor and charges for correct wire gauges was paid by original sales shop.
I spent at least 10 nights without access to my trailer (home) before the San Diego shop was able to fit the mess.

I reached out to the AS Factory, they said "We cant touch this with a ten foot pole. This is an upgrade we would never suggest. Two of the lithium Battle Born batteries should be enough for boon docking". I was told to seek any compensation from the dealership that sold me the trailer, which was also where the battery modification was done.

My question is, do I have any further recourse with the dealership in Seattle?

I don't feel confident in the shop who installed the batteries, when I left after they finished the job I was told everything was working as designed. Obviously they did not test the new battery set up.

I understand everyone makes mistakes, but this job left me with zero faith. I could use any thoughts regarding my situation now.

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Old 08-04-2022, 03:55 PM   #2
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2007 Interstate
Normal , Illinois
Join Date: Jan 2009
Posts: 17,335
If you only lost 10 nights of use and the original dealer paid for the work to be done properly, I would consider yourself very fortunate and let it go at that.

Owners have been on here whose new rig spent months getting repairs done.

Let it go, and enjoy your new life.

🏡 🚐 Cherish and appreciate those you love. This moment could be your last.🌹🐚
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Old 08-04-2022, 04:07 PM   #3
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2013 27' FB International
2012 23' Flying Cloud
GVA , British Columbia
Join Date: Aug 2010
Posts: 304
Images: 4
LauraLynn Sorry to hear about your Solar panel/ Battery upgrade problems encountered with your dealership.

First I would accept the dealership's offer to correct their work and request that they give you accommodation on their dime to pay expenses while work is being done. (if needed).
If you have 2 batteries that you cannot use they need to buy them back from you.

Try to get a moderator on Air Forums to transfer your thread to : Electrical - Systems, Generators, Batteries & Solar, as you would get more exposure and help from the forum
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Old 08-04-2022, 05:18 PM   #4
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2007 27' Safari FB SE
NW Oregon in a nice spot , Oregon
Join Date: Sep 2011
Posts: 752
If it is the dealer I am thinking it might be I find it interesting that they would want you to back to Seattle as they have a branch near Sacramento, Portland Oregon area, in addition to the Seattle location.

Concerning to me hearing of your situation as I need axles next year and am in a conundrum as to where I will go..... It will be interesting to learn the final outcome of your unfortunate situation.

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Old 08-05-2022, 09:17 AM   #5
2 Rivet Member
2017 Interstate Grand Tour Ext
Bozeman , Montana
Join Date: Aug 2016
Posts: 62
My advice would be simple:

1. Never let the original dealership touch the trailer again.
2. Totally agree with Maggie -- if the problems are resolved and the original dealership picked up the bulk of the cost, let it go and move on .
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Old 08-05-2022, 12:02 PM   #6
1 Rivet Member
2022 27' International
Burien , Washington
Join Date: Feb 2022
Posts: 5
Thank you Maggie for reaffirming what I knew to be true. I am sooooooo grateful to be living this life- I appreciate you taking the time to remind me. I will let it go and move onward.
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Old 08-05-2022, 12:03 PM   #7
1 Rivet Member
2022 27' International
Burien , Washington
Join Date: Feb 2022
Posts: 5
Thank you so much for replying to my post. I am going to take both your and Maggies advice and move on- and NEVER let them touch my rig again. Hope you have a great day!
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Old 08-05-2022, 12:15 PM   #8
1 Rivet Member
2022 27' International
Burien , Washington
Join Date: Feb 2022
Posts: 5
Hi Bob thanks for taking time to read and reply to my post. It is the dealership associated with the Portland and Sacramento. The regional CEO worked with me and said he would fast track me to have my rig fixed- he assured me the techs in the shop would receive training on how to properly connect four in-line batteries and get updated training for computer programing regarding the controller and inverter. Honestly, I just don't believe him. This has been an excellent life lesson in "Buyer Beware". It has also provided my friends and family Netflix worthy comedy material for a stand up show if they ever wanted to.
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Old 08-05-2022, 12:23 PM   #9
1 Rivet Member
2022 27' International
Burien , Washington
Join Date: Feb 2022
Posts: 5
Hi Laurence, I appreciate the tip. I will try to get the moderater to help me get to the best area of this page
I dont have two extra batteries, I ordered the lithium upgrade from the factory. I paid to have two additional lithium batteries added to my set up for a total of 4.
I just feel fortunate to have stumbled upon the RV Solutions team in San Diego who really really helped me out.
I think they saw a middle aged woman living in her AS with two dogs in HOT weather and then went the extra mile in getting new wiring system installed.
This was my first post and I am so thrilled that people responded.... thanks and have a great day
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Old 08-05-2022, 02:21 PM   #10
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2001 16' Bambi
Green Island , NY
Join Date: May 2021
Posts: 19
Lauralynn hope things are better and looking up from here sounds like you have a dream set up are you single? lol its almost comical how many times i have heard complaints about new airstream units being sent out with problems that a fourth grader could fix or at least damn sure notice. But with half the people out there saying oh no big deal let's move on it's not hard to see how they get away with this **** year after year.
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Old 08-05-2022, 06:51 PM   #11
2 Rivet Member
2020 27' Globetrotter
2017 30' International
Sun City , Arizona
Join Date: May 2016
Posts: 93
Holy Cow!!

Wow!! An OP that responded to EVERY. SINGLE. RESPONSE. That is an unheard of precedent around here with soooo many OPs posting a question then never returning.

Good luck with your repairs Lauralynn, and welcome aboard!
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Old 08-05-2022, 07:16 PM   #12
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2019 27' Tommy Bahama
Foothill Ranch , California
Join Date: Jul 2020
Posts: 113
This was a very interesting read. The part that had my draw dropping to the floor was this:

[QUOTE= The regional CEO ...assured me the techs in the shop would receive training on how to properly connect four in-line batteries and get updated training for computer programing regarding the controller and inverter. .[/QUOTE]

What? You mean his standard practice is NOT to have them trained and turn them loose on systems the know nothing about? This gives ALL dealerships a (deservedly BAD name!)

Unfortunately, as Regan famously said "Trust....but verify" Unfortunately each of us has to be "super consumers" to come into these things with as much knowledge as possible. But I'd send that original dealership a bill for every aspect of what their major error cost. More importantly, I'd post a public review about your experience to help the next "lady and two dogs" that entrusts them...maybe before that regional CEO gets around to training his staff! (Why should YOU keep THIER terrible performance a secret?)

And as previously noted - Hats off to the OP for actually answering back!!!
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