Originally Posted by Bigventure
I had a screw in (not though the water line causing the showers inside and out to stop working.
And Airstream refused to cover it! They told me I didn't transfer the warranty. ($250)
I ask what the warranty covers and was told only what Airstream builds.
It took me about 4/5 hours to figure it out and fix it. I'm a pipefitter.
Verse going 2 hours each way to the nearest and newest dealer.
I sent Dan a bill for $500 and he refused to pay it. I wrote Trailer Life and they inform me they are only intermeadetors and are only able to forward my concerns to Airstream.
Almost looks like a dissatisfied employee / technician ...intentionally planted it in the line!
... We have anchor points in our Eddie Bauer that are NOT anchored into the frame or outriggers ... only the wood floor! In case of an accident ...
*** Would you trust an expensive $20k machine to be anchored in the back of a trailer to self tappers in wood flooring
Washers were not even put on to retain D-rings to bolt head ... the installing tech had to know that! Was it intentional? Don't know. When the D-rings were rotated to use (before we left the dealership - but service guys wee all gone), they let go!!!
Molly bolts sent by factory, but not sure if they will stand the load.
... We have already had leaks in our plumbing and had to re-crimp the Pex rings
... had to replace 10 rivets in the door that sheared off...6-8 elsewhere
Did anyone even look at the door before it left OH?
... the aluminum refrigerator support is depressed 1-1 1/2 inches so I can't get the panel out to access the pump - winter has arrived up here and may have to cut the panel to get it out
there goes our new AS !!!
... a latch for the folding bench seat is missing
could be an oversight?
... solar display panel shorted out to the raw cut edge in the interior aluminum and had to be replaced.
Very raw abrasive edge cut!
... various holes through the linoleum/floor and exposed to roadway debris / moisture / animals / insects
The tech knew he was in wood ...NOT steel frame.
... missing features that were specified on the retail sticker: magazine rack
could be just an oversight ...???
... unknown on the memory foam mattress - may just be aggressive advertising! see below
... promised pivoting mount for main TELEVISION as was in 2013 traded in was assured by dealer if we left larger TV in trade-in ... solution is pending.
So far, I have saved the factory hundreds of dollars in dealer labor by addressing the issues myself
... my selling dealer is a long day away.
The factory retail sticker says
"PRICING SUBJECT TO CHANGE IF UNIT CONFIGURATION IS CHANGED. PRICES AND SPECS ARE SUBJECT TO CHANGE".
Throughout all of this- my dealer, AS Adv NW, and the AS factory have both been very supportive
(a HUGE thank you to Mike @ mothership & Dan and Larry @ ASAdvNW
); however, sometimes it just takes time ... frustrating yes
... as we have been at this since mid-July.