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Old 04-11-2021, 07:04 PM   #1
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Newbie with no heat and air

Just got 2019 flying cloud 19cb....had to read about bypass valve for hot water. I can’t find anything on a/c unit not blowing “cool” “hp” or auto. I used the furnace for heat, but don’t want to run out my gas. I’m at RV park and would rather use electricity. Am I missing something? The dometic functions for “cool” “auto” and “hp” just give me fan. Someone told me they freeze up, it I’ve never had cool or hot air.
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Old 04-11-2021, 07:11 PM   #2
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still under warranty? My guess would be the unit shot craps
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Old 04-11-2021, 07:23 PM   #3
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What is the outside temperature?
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Old 04-11-2021, 07:40 PM   #4
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Need a little more information for anyone to help you. Are you trying to use the AC or Heat Pump? Whats the temperature outside? Whats the temperature in your trailer? What temperature is your thermostat set at?--Frank
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Old 04-11-2021, 09:01 PM   #5
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I doubt they are froze up if you haven’t used them. But the Heat Pump is only to be used above 40F.
The rule of thumb is to always start with the simplest thing first.
1) Make sure it says “HP” on your thermostat. Then adjust the temp. It will take a while to cycle on, but you should hear the Heat Pump turn on.
2) If that doesn’t happen, then check the fuse. Although not sure why the fan would turn on if the fuse is bad.
3) Do a hard reset of the system. It tells how to do that in the manual.
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Old 04-11-2021, 10:23 PM   #6
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Maybe you already checked this...

The venting of the AC is not very good on our 2017 International. The adjustable vents don’t allow much air to flow. Make sure that you’re not getting any cool air at all by putting the back of your hand against the vent while making sure the vent is at it’s most open, yet still inadequate, position. If you are getting even a small amount of coolness to the air flow, then remove the vent cover. They pop out fairly easily....so easily that we found one on the floor after driving through Shreveport. I replaced one vent cover today which resulted in a significant difference in cooling. I ordered replacements for the others.
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Old 04-12-2021, 05:42 AM   #7
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Quote:
Originally Posted by Shiny16 View Post
What is the outside temperature?
Outside temps are close to 90, inside temp close to 90 haha
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Old 04-12-2021, 05:45 AM   #8
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Quote:
Originally Posted by fran&frank View Post
Need a little more information for anyone to help you. Are you trying to use the AC or Heat Pump? Whats the temperature outside? Whats the temperature in your trailer? What temperature is your thermostat set at?--Frank
I tried both. Up to 90 during the day and down to 45 overnight. I tried the “auto” function as well.
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Old 04-12-2021, 06:41 AM   #9
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There is a way to reset the thermostat. I’m not sure how or if it will help but might be worth a try. I’m sure someone will chime in with the correct steps.
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Old 04-12-2021, 09:38 AM   #10
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Quote:
Originally Posted by 2brandonp View Post
I tried both. Up to 90 during the day and down to 45 overnight. I tried the “auto” function as well.
Hi

Time to head over to a service outfit. That or start swapping parts in the A/C unit yourself. First step there is to tear into it and start looking at error codes off of the control board. If you are still in warranty, I'd suggest avoiding the DIY approach ....

Bob
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Old 04-12-2021, 09:50 AM   #11
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Thermostat Reset Procedure:

Turn thermostat control to OFF. Press ZONE and MODE at some time. It will read "Init" for initialization. Turn thermostat back ON.
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Old 04-12-2021, 01:01 PM   #12
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Quote:
Originally Posted by Shiny16 View Post
There is a way to reset the thermostat. I’m not sure how or if it will help but might be worth a try. I’m sure someone will chime in with the correct steps.


I did that just before leaving for work, it was still saying “init” when I got back haha
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Old 04-13-2021, 03:55 AM   #13
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Turn thermostat off and back on again.
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Old 04-13-2021, 04:21 AM   #14
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One other thing to check when you do get it back on is to make sure there is not a "Program" set on it. That happened to us and fixed our issue.
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Old 04-13-2021, 04:24 AM   #15
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On any setting the fan starts first, and then the compressor kicks in. EasyShare so you can run on a generator as well as shore power. If the compressor doesn't kick in, younger have a coolant leak.

Get a space heater for the cold nights..
Always a good backup.

Also, check the refrigerator and water heater- if both are running on electricity you are approaching 30 amps, a toaster or microwave can pop the main beealer... though having the HP fan running is not consistent with a blown fuse.

Very common problem is the phone cable which connects the A/C unit and furnace to the thermostat. A loose wire at any point can be your gremlin.reaeatimg the wire on the back of the thermostat and in the furnace compartment is easy. Unfortunately, having the connection inside the A/C get wet is more common, and a bit harder to find/fix. Take off the inside cover of the A/C (four screws hidden in the grid of the air vents). Find the phone cord, and if the connection has fallen into the drip cup, fix it by 1) unplugging it, 2) dry it out with a hair dryer, slide a piece of shrink wrap over the wire, 3) re-plug the wire and test operation, if good 5) slide the shrink wrap over the plug and heat until it is water tight, 6) using a wire tie or similar, tie the wire UP out of the way and reinstall the A/C cover.

No coolant. Hope your warranty is still good.
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Old 04-13-2021, 02:41 PM   #16
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I had the same problem last week when my AC and fridge were not working. Then I took a minute to check the most obvious solution. Is the circuit breaker at the RV park receptacle turned on?
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Old 04-14-2021, 08:13 AM   #17
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Quote:
Originally Posted by stunami View Post
I had the same problem last week when my AC and fridge were not working. Then I took a minute to check the most obvious solution. Is the circuit breaker at the RV park receptacle turned on?


Yes. I turned it off, unougged. Then plugged back in and turned on. It’s a 30 amp location. Checked vents...they’re clean. Refrigerator and dessert work awesome. I guess I’ll have to call out someone to look at it, they’ll probably point out something simple and stupid...usually how it goes haha
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Old 04-14-2021, 08:14 AM   #18
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Quote:
Originally Posted by stunami View Post
I had the same problem last week when my AC and fridge were not working. Then I took a minute to check the most obvious solution. Is the circuit breaker at the RV park receptacle turned on?


Yes. I turned it off, unplugged. Then plugged back in and turned on. It’s a 30 amp location. Checked vents...they’re clean. Refrigerator and dessert work awesome. I guess I’ll have to call out someone to look at it, they’ll probably point out something simple and stupid...usually how it goes haha
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Old 04-14-2021, 09:38 AM   #19
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Quote:
Originally Posted by 2brandonp View Post
Just got 2019 flying cloud 19cb....had to read about bypass valve for hot water. I can’t find anything on a/c unit not blowing “cool” “hp” or auto. I used the furnace for heat, but don’t want to run out my gas. I’m at RV park and would rather use electricity. Am I missing something? The dometic functions for “cool” “auto” and “hp” just give me fan. Someone told me they freeze up, it I’ve never had cool or hot air.
Hi 2brandonp,*

Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. .

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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