2024 ge profile air conditioner defective

[JJTX]

When I purchased my 2024 International in March 2024. I immediately noticed the AC drip down from the roof. I told the service manager. He said they couldnt find an issue.

I told him, to tell his " technician's " to let the AC run for more than 5 minutes. try 20 minutes in the afternoon Texas humidity.

A month later I brought it back and they confirmed what I told them. It spews water from the roof down the side. Not acceptable.

Airstream says they are sending a new DRAIN PUMP.

As of 8-31-24, Airstream has NOT responded, PERIOD. My Own checking reveals the drain tube is obstructed on my camper. It could also be the pump, who knows !

Now today the AC unit is frozen in 70 degree temps with 3 percent humidity. I've been here before in my 2018 with the Dometic, IT ran fine. No freezing. No reason for this. I am currently in Wyoming.

I'm really getting angry, and I'm going to start inquiring to various civil litigation law firms if this is not immediately addressed by Airstream or GE and all these units either fixed by GE or Airstream, whoever does it I don't care. But for over $100,000+ travel trailer I should not have a defective drain hose or AC unit on my travel trailer and it should be installed correctly, tested and not be equipped with JUNK.

Enough is enough Airstream. Fix your customers defective AC units and drain problems and stop telling people water running down the side of the aluminum skin is acceptable! .

You can watch video after video and post after post on various forums and its not just one or two units.


This is mine.

https://www.youtube.com/watch?v=l9TXTm6gwPw

[BlueVelvet]

Thank you! Same problem plus incredibly loud pulsating humming from compressors that reverberate so loud I can’t think. Calling Airstream tomorrow. This trailer is less than 3 months old!!

[JJTX]

Originally Posted by BlueVelvet

Thank you! Same problem plus incredibly loud pulsating humming from compressors that reverberate so loud I can’t think. Calling Airstream tomorrow. This trailer is less than 3 months old!!

Make them address it. Mine and many others cant drain the water.

Its at dealer now...

[JJTX]

Dealer service rep says its fixed. I will see when i go get it in a couple weeks. It will take me 20 minutes to confirm it.

[JJTX]

Dealer service rep said it was fixed. Took it home, plugged in and not a drop comes out of the drain tube as it is supposed to.

Texted the service rep yesterday after closing and advised its not been fixed.

So they 'replaced' the wrong part or the unit is defective.

Does anyone know if the G.E. company will respond to customers directly ?

Calling them today

https://www.linkedin.com/company/gea...eationalliving

https://geappliancesrecreationalliving.com/

[JJTX]

A GE technician called me and told me the dealer has to confirm theres power to the condensate motor. And, also that it is plugged in.

They also said it needs 120V. So there needs to be confirmation there is the correct power/voltage to it.

He said the only other thing that will prevent the water from going down the tube is if its obstructed or kinked.

He said it is not a normal function of the AC unit to dump water on the roof and of course I agreed with him. It is designed to run down the drain tube.

Any dealer telling anyone reading this that this is just " how it is " to have water streaming down the side is wrong and they need to fix it properly.

I'm going to get my camper back to the dealer for them to diagnose it hopefully in a few days, and if needed there may be a warranty claim filed.

For the record, my service rep agree's that it shouldnt be draining onto the roof. And it appears at least the service rep is trying to get it working correctly.

[JJTX]

GE Indiana is replacing the GE Profile unit under warranty.

Apparently there are two different designs for the water condensate drain and mine is the first one. They changed the system because of this problem. Mine was never retrofitted.

GE Said they would replace the whole AC Unit because its easier than taking the current one apart and replacing parts.

So its being replaced under warranty.

Don't let your dealer tell you its "NORMAL " for water running down the side !!!

My drain tube never had any water flow through it since March when we purchased the Camper.

[JJTX]

Update: AC replaced. Still drips Water. WHY?

Apparently GE is new at RV outdoor AC units. Their COLD coolant lines are exposed to the warm air and they arent insulated. Theres no catch pan under these lines and they sweat. Drips, then ends up dripping out the same place. There should be catch pans under this area and, there is not. As if the condensation would not happen here too. NO KIDDING.

This happened to mine as well. AC unit was 3 hours old. Began dumping water off the roof. I told them this was not acceptable. Is not a common practice for Roof AC units in the industry and it needs to be fixed, somehow and I still consider it a defective design.

It DOES however drain out of the -ACTUAL- drain tube now. But its not OK theres still water pouring off my roof, attracting bugs, bee's, small animals, birds to take a bath and white lines of hard water.

AIRSTREAM : FIX IT.

[JJTX]

Update:

Now its dripping from the exact same place it was with the previous roof unit.

Nothing is coming out of the actual drain tube anymore.

[JJTX]

UPDATE::

All GE PROFILE AC units must have the FAN-ON either on LOW, Or higher setting. Or the internal condensate water pump shuts off if everything shuts down.

If this AC Unit is left on AUTO, the internal water pump shuts off and it will come out onto the roof if the water-cup on the AC unit is full or close to full when everything cycles OFF.

I was not told to leave the fan - ON - while using this when I was introduced to the GE brand by the AS dealer.

So far in testing my new GE is working as designed, with the fan always ON. Water coming out of the drain tube like it's supposed to and nothing on the roof. I will of course, keep a close eye on this.

Hope someone is reading as there have been no replies.... I know for a fact I'm not the only one thats struggled with this problem.

[Hans627]

I don't have the GE A/C's but thanks for posting for the benefit of those who do and may experience this problem in the future.

[jake74]

My 2024 30fb bunk does the same. It drains out from wheel well as designed but also pours water off roof. Pumps are working fine. Best I can tell is the condenser sweats bad (especially in humid conditions)and that water doesn’t run into the drain tray like it should but instead runs out the base of the unit onto the roof. Like the previous comment said running the unit on fan instead of auto should help but it makes the inside of the camper humid and I don’t like that so I just said heck with it and let it run off the camper.

[JJTX]

Originally Posted by jake74

My 2024 30fb bunk does the same. It drains out from wheel well as designed but also pours water off roof. Pumps are working fine. Best I can tell is the condenser sweats bad (especially in humid conditions)and that water doesn’t run into the drain tray like it should but instead runs out the base of the unit onto the roof. Like the previous comment said running the unit on fan instead of auto should help but it makes the inside of the camper humid and I don’t like that so I just said heck with it and let it run off the camper.

Im not surprised some just live with it. But it appears a fix is in the works. In my area its not something I can ignore.

[JJTX]

I forgot, to include in my last post, that, General Electric, or GE in Indiana has been glorious to work with directly on this water drain issue.

The GE brand will likely be a great AC unit, it just needs some tweaking to satisfy everyone.

There is a Very very very nice group that works there on this product line. They go above and beyond and this problem will be a thing of the past for future AC units deployed, and I'm hoping they offer an update or fix for current users.

I think it would be wise for those that dislike the water drain on the roof and or the requirement to constantly have the FAN running, to contact airstream in ohio ( bypassing your local dealer is probably a good idea if they keep telling you its '''''working normally'''''' ) and ask them to offer a fix, or GE. From what I'm seeing, they(GE) want to make everyone satisfied.

[JJTX]

Originally Posted by jake74

My 2024 30fb bunk does the same. It drains out from wheel well as designed but also pours water off roof. Pumps are working fine. Best I can tell is the condenser sweats bad (especially in humid conditions)and that water doesn’t run into the drain tray like it should but instead runs out the base of the unit onto the roof. .

I wanted to address this specifically in a separate post.

Whats been found is, the AC unit you have, and probably most others, is, the 'signal' to start the water pump seems to wait until the water condensate CUP is nearly full or almost overflowing, before it starts the water pump. When it shuts down, there can be a surge of water come into the cup. Weather this is a variable or not isn't known just yet. But most likely, the sensor that detects the water in the cup, or whatever starts that pump needs to be adjusted so that it starts either immediately when water is detected, or when its half full or some variation. It does not appear the water pump pumps continuously. A 'fix' of this might solve most users issues with that cup over-flowing .

That way, if the unit is shut down completely, the water will keep draining into the cup and it wont overflow, at least in theory.

The Video below is after the AC unit was replaced with a new one and the FAN was left in on ON or High position and AC compressor on.

https://youtube.com/shorts/3pIYVEJCV0M?feature=shared

The video link below, is about 20 seconds, or so, after the AC COMPRESSOR cycles off, but the fan is still on

https://youtube.com/shorts/_UdS7pQRD5s?feature=shared

[Mollysdad]

There's an "Undercover Tech" on You Tube who rates RV's.
He rates the GE air conditioners low because he claims he's replaced many of them because they suddenly lose coolant even in the first couple years.

[dog_tired]

2024 Trade Wind with GE Profile.
It wasn’t long after we brought it home that we noticed the water running down the side of the TW and not coming out of the condensate hose.
A month later, in November, the unit stopped cooling altogether. So, back to the dealer for diagnosis and repair. About that same time, the recall for the soft start on the unit arrived and the dealer/service department replaced this.
It took months, but we finally brought the TW back home this weekend.
And guess what? The unit doesn’t cool

Waiting to hear from the service department on Monday. I really don’t want to have to tow the TW an hour to have this fixed, again. Most likely will call GE Indiana in the morning as well.
My guess is that the refrigerant is gone - but that’s only part of the problem as it’s not preventing the flow of water down the side of the rig.

[JJTX]

Originally Posted by dog_tired

2024 Trade Wind with GE Profile.
It wasn’t long after we brought it home that we noticed the water running down the side of the TW and not coming out of the condensate hose.
A month later, in November, the unit stopped cooling altogether. So, back to the dealer for diagnosis and repair. About that same time, the recall for the soft start on the unit arrived and the dealer/service department replaced this.
It took months, but we finally brought the TW back home this weekend.
And guess what? The unit doesn’t cool

Waiting to hear from the service department on Monday. I really don’t want to have to tow the TW an hour to have this fixed, again. Most likely will call GE Indiana in the morning as well.
My guess is that the refrigerant is gone - but that’s only part of the problem as it’s not preventing the flow of water down the side of the rig.

Thats bad sign. Though an hour, its not that bad. Some people are way further away.

Keep on the dealer. Don't let them tell you it is fixed when it is not.

They have a 2-3 year warranty.

[dog_tired]

Appointment with AS Dealer set. However I also called GE and they have scheduled an appt for me with a "GE Certified AC" team, which is closer to my home than the AS dealer/service. We'll be heading in to the GE team this weekend so that the GE Profile can be diagnosed. I'm assuming loss of refrigerant and replacement. I'll update as I learn more.

[JJTX]

Originally Posted by dog_tired

Appointment with AS Dealer set. However I also called GE and they have scheduled an appt for me with a "GE Certified AC" team, which is closer to my home than the AS dealer/service. We'll be heading in to the GE team this weekend so that the GE Profile can be diagnosed. I'm assuming loss of refrigerant and replacement. I'll update as I learn more.

Oh good. Like I said before, Ive been very happy with the GE response. They want to make things right for customers. And its better to have them do it than the airstream dealer.

If I was not 2 day trip from Indiana, I would take mine directly to GE.