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Old 09-17-2021, 08:11 PM   #1
La Lata
 
2021 20' Caravel
San Francisco , California
Join Date: Aug 2020
Posts: 25
Nova Kool not so cool

The Nova Kool fridge in my 2021 Caravel 20í keeps going out intermittently. Itís already caused melted ice to stain my floor. The service department at the dealership has been unsuccessful in fixing the problem or getting Nova Kool to replace the fridge. They are asking me to contact Airstream and try to escalate as they have had no luck. Any recommendations on how to get Airstream to pay attention and fix/replace my fridge?
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Old 09-17-2021, 09:55 PM   #2
Rivet Master
 
2021 25' Globetrotter
Oviedo , Florida
Join Date: Jun 2021
Posts: 602
I’ve posted a lot about the Nova Kool fridge in my Globetrotter. What model do you have? It’s on the sticker near the thermostat. What is the temperature of your trailer when you have problems? What outside temps are you seeing? Do you have thermometers in your fridge? Amazon has some inexpensive ones I find useful. Nova Kool was extremely helpful to me when I called them. Ultimately I think my fridge is working properly but my expectations of how it should perform were unrealistic.

Are you saying the dealership agrees your fridge is defective or they can’t duplicate your problem?
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Old 09-18-2021, 04:41 AM   #3
La Lata
 
2021 20' Caravel
San Francisco , California
Join Date: Aug 2020
Posts: 25
It’s the R4500. The compressor just intermittently will stop for hours and mysteriously start up. And it does it long enough that food/drinks are room temp and ice melts. The service department has confirmed it’s faulty. It is hot outside, but no that hot (high 80s). This also did not use to happen.
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