What's the most reliable roadside assistance company?

[Lynwood]

I've got AAA premier RV service but looking for a company more reliable even if it cost more. I came across a company called Mack1 that says they use knowledgeable and reliable towing providers and you pay for the service when you use it. And they say this allows them to use good service providers because they don't negotiate lower pricing but instead you pay the regular price then a surcharge to Mack1 for providing the roadside assistance service. Has anyone used this company? And if yes, what is your experience with them.

[uraljohn]

We have AAA Premier Plus with the RV/Motorcycle coverage. The great thing about AAA is the trip interruption insurance. We have used this 2 times and were very happy with what they paid out. Something to consider beyond just getting towed to safe/repair spot.

[Lynwood]

Thanks for your reply John. After reading mixed reviews about AAA's roadside assistance, it triggered me to see if there was a more reliable company. I'm trying to avoid waiting on the side of an interstate or somewhere you don't want to be after dark because AAA hasn't showed up yet.

[damonbeals]

None of them are prefect, as all they do is call a local company they have contract with and hope they show up and get you. We have had AAA with RV+ and we are currently with GoodSams. Check the coverage, some only tow to the closest repair place, even it you want to go somewhere else, or even your house. Just read the small print there are lots of limits.


Damon
#4827

[uncle_bob]

Hi

As noted above, none of the service outfits ( none ) have their own paid "on staff" crews sitting ready to go do this or that. They all contract with local garages to get this or that done. Some pay a bit better than others. Some seem to provide more business than others. Both of those factors influence what you are likely to get when you call for help.

So far, out of the various outfits we have actually used, AAA has been the winner by a very wide margin.

As noted above, there are always "fine print" limits on what this or that policy will or will not do. A lot of us don't read / memorize that fine print. When we run into a limit, we get "excited" and yell about it. That should be factored into any review you read ....

Not noted so far, but part of all these policies: They are targeted at getting a stuck RV off the road and into a safe location. Repairing this or repairing that (other than tires) pretty much is not part of the deal. Yes there is some variation. Once you get past tire repairs, what you get may not be what you expected when it comes to fixing things. Part of that is driven by the enormous range of RV's and the specific parts / training needed to work on them.

You can head out and shop for warranties to cover repairs. I've seen a lot of examples of those warranties failing to cover this or that issue. The "debate" generally gets a bit loud as the "discovery process" moves forward at the repair shop. The typical exclusion seems to be "normal maintenance items". Water pump breaks .... maintenance item. Brakes fail ... maintenance item. Window cracks ... maintenance item. ( I've heard that debate first hand on all of those ....). Even the AS warranty excludes things like appliances and it covers better than these warranties appear to.

Bob