OK.....my turn to carp about the awning.
Well not exactly, it's great really, we use it all the time.
But we did loose the lower part of the rear support arm while on the road last year.
Turns out the main arm was never installed properly.
It was off plumb by about three inches rearward. The support arm hook popped of the top-hat stud on the main arm. I zip-tie both arms together now when underway.
After It was fixed it I realized that was the reason the awning was rolling up cockeyed. ('Ya know like a window shade goes up when you don't hold it in the center). Even the lock down wheel is easier to use now.
Not your problem Zip-Dee, but we won't go into that, they got me the replacement ASAP, there CS is GREAT!!!