Damaged spare tire

[Bullwinkle]

This is the message I sent to Airstream Customer Service this morning:

Folks, I found a problem with my 2017 Basecamp that you might want fix on future releases and warn dealers about. My spare tire went flat and when examining it I found a sizable hole where the sidewall meets the tread. Looking under the trailer I found a couple of sharp pointed self tapping screws sticking out of the bottom located where they rubbed the spare tire. Traveling down the road caused enough rubbing of the tire on these screws to wear a hole in the side wall ruining the tire. There is no other possible way that this hole could have gotten there as it is on the side of the tire that faced the trailer, and that spare tire has never been removed from its mounting before. I fixed the problem by crawling under the trailer and cutting off the offending points with a dremel tool. I believe you folks should reimburse me for the cost of a new spare tire.

I’ll post about any response I get from Airstream

[Bullwinkle]

Airstream Customer Service got right back to me. Kudos to them.

[kittmaster]

Originally Posted by Bullwinkle

Airstream Customer Service got right back to me. Kudos to them.

With what result..........exactly?

[Bullwinkle]

Originally Posted by kittmaster

With what result..........exactly?

And just now I got a call from customer service. They are cutting me a check to pay for the new tire. Again kudos to them for providing a great customer service experience!

[kittmaster]

Originally Posted by Bullwinkle

And just now I got a call from customer service. They are cutting me a check to pay for the new tire. Again kudos to them for providing a great customer service experience!

We've seen the same results from AS, very fast and efficient handling of issues with our 2019. Glad they got it sorted for you.