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Old 11-19-2011, 12:31 PM   #21
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2007 19' Bambi
Irving , Texas
Join Date: Apr 2009
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Yes, I have used Explore USA in Denton for a panel repair. They did a good job in what I consider a legitimate amount of time. It was a "one panel" job on the corner.

Last May, we had a HAIL storm... [tennis ball size... really...]
Needless to say, since I park my 19 Bambi in the driveway, almost every panel was really hit hard and dented all over.
Since I had been there before, I contacted ExUSA, Denton again.
They said I might as well take it to North Dallas RV cause that's where they would send a job like mine. In addition, they told me that their AS Certified man had quit and gone to work at NDRV.

That's where my trailer is now, and has been for 4 1/2 MONTHS!
I know that they are considered the best, but in my experience VERY SLOW.
Perhaps I'm being unfair since the lot contained maybe 25 or 30 ASs when I pulled in.
But, I'm still frustrated. Seems everytime I talk to them it's going to be two or three more weeks. If they would have just told me in the beginning that it would take 5 months, at least I would have known.
I will say one VERY POSITIVE thing about them. Randy is truly an expert and a very friendly and professional guy. The management is well... management.
All in all, I think I will get a first rate job and we did manage to live thru the summer without our trailer.
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Old 11-19-2011, 04:21 PM   #22
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2001 30' Classic S/O
2001 36' Land Yacht XC Diesel 300 hp w/slide
Helotes , Texas
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Smile Panel Repair

I had my trailer at Texas RV Supply in San Antonio for a minor repair. As one of their customers was they backed their 5th wheeler into the back of our Airstream damaging the 2 rear drivers side panels. Immediately Tony, the service manager told me not to worry they would worgk with the insurance companies and would order the panels that day.

Less than 2 weeks late my Airstream is repaired and the work is excellent and I only had ONE phonecall from the insureded insurance company.

I would trust the staff at Texas RV for any repairs and wil pay their prices for parts and accessories because of the excellent customer service
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Old 11-19-2011, 04:38 PM   #23
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2005 39' Land Yacht 390 XL 396
Common Sense , Texas
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Quote:
Originally Posted by lsmith View Post
Less than 2 weeks late my Airstream is repaired and the work is excellent and I only had ONE phonecall from the insureded insurance company.

I would trust the staff at Texas RV for any repairs and wil pay their prices for parts and accessories because of the excellent customer service
I'm thrilled to hear it Larry.
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Old 11-19-2011, 05:59 PM   #24
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1999 34' Excella
Joshua , Texas
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Give Paul Mayeux a call..he is an authorized Airstream Service Center in Paradise TX...does great work...cell is 817-919-3651 or home 940-433-8326...tell him I sent you his way....
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Old 11-19-2011, 06:09 PM   #25
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2006 23' Safari SE
Holly Lake Ranch , Texas
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I got the same story at Denton Explore in terms of their body guy quitting shortly after they had got him trained, but the story I got was that he decided to go back to truck driving, but that was in June so they may have gone through another one. We had some service work done at Denton and it was fine. Their parts inventory system leaves a little bit to be desired... it took them about 35 minutes to track down a replacement light they had ordered for me. And there was the $10 handling fee.... but I can see it if AS is charging them.

Was thinking about have North Dallas to a tv mount for me but ive decided to just keep the tv on the stand so we can move it back and forth from living area to bedroom.
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Old 11-19-2011, 09:12 PM   #26
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2008 27' Safari FB SE
Forne , Texas
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I will "third" the recommendation for Paul Mayeux. He does outstanding work. I would trust him with about anything on an Airstream. He is not too far from Denton. Maybe 40 miles or so.
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Old 11-20-2011, 07:15 AM   #27
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Fort Worth , Texas
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Bookmarked. Aluminum trailers and bodywork: no small thing.
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