Overhead locker failure

[RichAnthony]

Hello everyone. We just got back from a 2 week glamping vacation down in the Florida Keys. We enjoyed every minute of that stay! BUT….once arriving home, when we opened the door to our 2022 Globetrotter 23 FBT, we saw this: (attachments should show here).
Anyway, we bought this new from Colonial Airstream (Patrick) 3 years ago and the Airstream 3 year warranty expired a few days ago. I called Patrick & he referred me to support@airstream.com with pix and serial number, which I did. We live on the outer banks of NC and it is quite a drive up to Colonial for us to have this repaired. We DO have an Airstream dealership in Greensboro here in NC, which we are considering having them do the repairs there.
Has anyone used either of these 2 for servicing your Airstream, and if so how did you like the finished repairs they made? Right now I am livid about this, although not as much today as when we first saw the carnage yesterday. Any advice would be greatly appreciated!

[BikeCamper]

Wow what a mess. Sorry you are having to deal with this on a near new trailer.

So this is a 2022 model year trailer, but the 3-year warranty has expired? Must have been built in 2021 then?

Colonial generally has a very good reputation in the mid-Atlantic region. I don’t know anything about the Greensboro location.

[kb0zke]

WOW! On the bright side, though, you can clearly see what wires run around in that area and you can see how it was originally installed. Was your fine china and crystal in those cabinets? <grin> Hope not.


We are looking at a 2021 FC, so cabinets should be similar to yours. I'll be sure to look carefully for any signs that they are about to come tumbling down - especially the ones over the bed! If they come down that could ruin a good nap.

[Peter417]

It looks like it pulled half the wiring harness out of the ceiling. Be carful if you run any AC power inside.

[SlowPokePete]

Wow...that is hard to look at, especially as the owner of a 2020 GT.

I hope you are able to get it sorted under warranty coverage.

I am curious if there were any warning signs, i.e. visible gaps between the lockers and the interior walls, lockers feeling loose, etc.

I actually never store anything heavy in overhead lockers, mostly just paper goods, or towels in the ones above the bed. I certainly would be wary of traveling with any weight up there, although I also feel like I am being overly cautious and there "should" be no reason to take such precautions. When I think of people who use their trailers for far more ambitious trips, or stay in them traveling full time, I imagine the idea of avoiding storage of heavier items would be difficult.

Anyway, I wish you luck in getting this resolved.

SPP