Battery Power Button Dead - 2022 Flying Cloud Bunk

[alexair22]

We just purchased a brand new 2022 Flying Cloud 30' Bunk. We've taken it on two 1-night "test trips." Everything worked perfectly. Until...

When we returned from our second 1-night trip, we could not turn the Battery Power switch on or off. It was completely dead, as was all 12V power in the Airstream. Even connected to shore power, we can't use 12V (no lights, etc.)

Thinking we had a bad Battery Power switch, we got a new one from the factory. After installing it, the problem is the same. When you press the Battery Power button, no blue light comes on and no "click" indicates that it is functioning at all.

The inverter seems to be working and registers 12.4V.

Using a voltmeter, we tested the wires at the switch and they register 12.4V so it seems the Battery Power switch is getting power.

Checked the breaker panel and all fuses are working and no breakers are tripped. All fuses on the external batteries themselves are in good condition and all cables are secure.

Does anyone have any ideas as to what could be going on? We have a big trip planned in a couple weeks and we literally can't turn on the lights in our brand new trailer.

Thanks for any help you can offer!

[99TJSE]

Here is my swag...the key to the problem is your 12.4 volt reading.

The new Airstream battery cut off switch is a smart switch. It has two settings. One cuts off power at 12.4 volts. In other words, it automagically cuts the batteries off when voltages reach 12.4 volts. It chassis setting. The other setting is coach, and cuts the batteries off at a much lower voltage. This can be changed.

Charge your batteries up, and I bet your back in business.

You will discover other joys associated with this new and improved smart switch as you use your trailer.

[alexair22]

Originally Posted by 99TJSE

Here is my swag...the key to the problem is your 12.4 volt reading.

The new Airstream battery cut off switch is a smart switch. It has two settings. One cuts off power at 12.4 volts. In other words, it automagically cuts the batteries off when voltages reach 12.4 volts. It chassis setting. The other setting is coach, and cuts the batteries off at a much lower voltage. This can be changed.

Charge your batteries up, and I bet your back in business.

You will discover other joys associated with this new and improved smart switch as you use your trailer.

Thank you so much! GREAT NEWS - we found the issue. We removed the breaker panel under the refrigerator to look at the solenoid. We immediately saw that one of the wires had come loose from its connection to the back of the solenoid. Once we connected it again, everything worked correctly. We think the wire must have not been connected fully and then as well drove, it was shaken loose. Anyway, all is working now - thank goodness! - and it was all due to a loose wire.

Before and after photos attached.

[Colossus]

Originally Posted by alexair22

Thank you so much! GREAT NEWS - we found the issue. We removed the breaker panel under the refrigerator to look at the solenoid. We immediately saw that one of the wires had come loose from its connection to the back of the solenoid. Once we connected it again, everything worked correctly. We think the wire must have not been connected fully and then as well drove, it was shaken loose. Anyway, all is working now - thank goodness! - and it was all due to a loose wire.

Before and after photos attached.

Great work troubleshooting and diagnosing the issue. It’s unfortunate that this happened especially with a new rig. I wish I could say things like that are a fluke and they never happen but we all know this isn’t the case. It always pays to be hands on when owning an RV, new or old. Again, great work and safe travels.

[Life is a Highway]

Good feedback- Airstream is still challenged with a final assembly and dealers quality check. Thanks to the Jackson Center Service end that figures it all out and members helping members. Your feed back will help others, the picture and writing vs the new Emoji Facebook ideas being circulated.

Some say Airstream spells Quality with a K-uality

Originally Posted by alexair22

Thank you so much! GREAT NEWS - we found the issue. We removed the breaker panel under the refrigerator to look at the solenoid. We immediately saw that one of the wires had come loose from its connection to the back of the solenoid. Once we connected it again, everything worked correctly. We think the wire must have not been connected fully and then as well drove, it was shaken loose. Anyway, all is working now - thank goodness! - and it was all due to a loose wire.

Before and after photos attached.