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Old 04-12-2019, 10:06 PM   #21
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2018 19' Flying Cloud
Newport , Washington
Join Date: Dec 2015
Posts: 302
Starting with the 2018 model year Airstream began to use a different converter and also changed how the Use/Store switch operates. In the new models the batteries should be receiving a charge regardless of the position the switch. The OP's manual is correct. I would think ether his converter has gone bad or there is a blown fuse.
Dale & Jane

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Old 04-14-2019, 01:47 PM   #22
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2018 27' Globetrotter
Mooresville , North Carolina
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Originally Posted by ChipB View Post
I had that same issue. Mine was simply a tripped breaker. Hope yours is something simple as well.
This was my situation as well. No power to the converter = no charging
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Old 04-14-2019, 02:44 PM   #23
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2017 30' Classic
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 9,061

The whole deal of "charging with the switch this way" is simply a matter of a single wire going to one lug vs the one next to it on the switchover relay. It turns out that some percentage of trailers get wired (randomly) different than the rest. There's also a lot of cut and paste in the manual's verbal section. The words are often out of sync with the wiring diagrams.

A $10 DVM from the local big box store will answer a bunch of questions very quickly. No need to get a fancy one, just go for price. Use it once and it's paid for. Keep it on the trailer for the next situation like this one.

If the converter has 120V on the input and 12.2V on the output then either 1) the converter is fried or 2) the battery is fried. If the battery is not getting hot and shooting steam, I'd bet on number 1.

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Old 04-14-2019, 02:49 PM   #24
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2015 27' Flying Cloud
Portland , Oregon
Join Date: May 2015
Posts: 1,011
Originally Posted by AirstreamInc View Post
Hi JakeS,

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
JakeS, the above response is a canned response by some pr people that Airstream has hired to make it seem as if they are responding. Though I don't doubt they forward your info to Airstream, it seems rarely if ever does aAirstream act on that info. If you want info from Airstream, your best path is to call the customer support line. And be persistent.

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Old 04-15-2019, 06:11 AM   #25
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2014 25' FB Flying Cloud
2005 30' Classic
Keswick , Virginia
Join Date: Nov 2012
Posts: 143
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Originally Posted by JakeS View Post
I opened the cover of the converter and I can confirm that the fan has not kicked on since I've had the cover off. So I am assuming the converter is dead unless the fan doesn't run continuously. Without a multi-meter, it's really hard to confirm. However, I would like to thank everyone who has commented. It's really frustrating when the dealer tells you nothing is wrong and you get back out camping and you have the same issue you originally dropped it off at the dealer to fix....
Is there a reset button on your converter?
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2015 GMC Sierra Denali 6.6L diesel
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