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Old 11-28-2020, 08:37 PM   #1
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2020 30' Flying Cloud
Saint Amant , Louisiana
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Glue spots and vinyl floor bubble

We got our airstream in April 2020 (flying cloud 30 fb 2020) and a couple months after we purchased it we noticed some glue stains appearing on the floor where adhesive was applied to the underside of the vinyl flooring. Initially we thought, no big deal, weíll keep it covered with a rug. The stains have gradually become more noticeable and can be seen throughout the cabin. Then today we found a large bubble in the vinyl going across the middle of the floor. Approximately 4 in wide by about 7 ft in length. We have not had any leaks or water sitting on that area and we keep the camper in a covered enclosed storage facility when not in use. Has anyone else had problems like this? How did you get the issue(s) resolved?
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Old 11-28-2020, 08:49 PM   #2
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2019 30' International
Pennsylvania , Pennsylvania
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Contact Jackson Center, send them your pictures. Have it fixed under warranty.

It's unfortunate, in particular seeing you would have quite a distance to travel, but in my experience, the factory is the place to go for major warranty work.
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Old 11-28-2020, 09:10 PM   #3
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Well that’s really unfortunate. Wish this was our only problem. We’ve had a leaking black tank that has supposedly been fixed 3 times but is still leaking, and we couldn’t even take it home after we bought it because the gray tank was leaking so bad. The bumper has excessive rust on the inside, oxidation has occurred in the handles and a door hinge is separating from the camper. We love the airstream but are disappointed with the number of issues we are having. I know you have issues with a new camper but this seems excessive.
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Old 11-28-2020, 09:16 PM   #4
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I'd surely contact Service at Jackson Center and open up a dialogue with them regarding your issues, in particular, doing so while under warranty.

They can fix anything. Your situation may involve some time though, in particular with that flooring.

Good luck.
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Old 11-29-2020, 08:37 AM   #5
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2018 25' International
Slidell , Louisiana
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With respect to the yellowing stains you can confirm it was a spilled oil or solvent that caused the issue with a black light. The spot will glow slightly. May not be much conselation but it may confirm it was an installation mistake/error and not mold/mildew.

The fact that the floor is now also coming up and bubbling is much better evidence of water damage though. You can get a moisture detector and test for moisture. Again not much consolation since a water issue is also warranty work but it will tell you there is also a water issue to solve.

Corrosion is a constant battle in warm humid locations like Louisiana and the Deep South. Polish and CorrosionX or similar needs to be applied frequently nearly everywhere or you will have the corrosion issues you describe. Fortunately you can remove it sand it and polish it and then keep it off with a bit of work if you are willing. If you are not, at least use CorrosionX to remove the surface rust and aluminum corrosion and prevent it from getting worse. Use CorrosionX on every location different metal alloys come together. So the door handle is different than the Aluminum side etc. The Stainless screws on the furnace and water heater are notorious. Use it everywhere under the trailer.

You may also be able to tighten the door hinge. The front is covered by vinyl decorative trim, remove that and you will see the machine screws fastening the hinge. If the screws are loose, you can tighten them and then really the trim if you don't let the adhesive get dirty.
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Old 11-29-2020, 02:40 PM   #6
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Drwalla1 - if I were you - with this brand new beautiful trailer - I would call JC tomorrow and make an appointment. It took me 3 months to get in but because your problems are pretty substantial, they might get you in sooner. I think they will fix it so it is like new again.
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Old 11-29-2020, 06:49 PM   #7
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YES we did!

FC 2019 spots appeared about 6 months into ownership. My wife and I blaming each other for tracking in grease or dirt. They kept spreading and getting darker. JC service center just says "wow never seen that.”

They would have to tear out the entire interior and that was not going to happen. So the hunt for and selection of non rubber backed runners gets increased. It is a glue or installation problem in my opinion.


Quote:
Originally Posted by Drwalla1 View Post
We got our airstream in April 2020 (flying cloud 30 fb 2020) and a couple months after we purchased it we noticed some glue stains appearing on the floor where adhesive was applied to the underside of the vinyl flooring. Initially we thought, no big deal, we’ll keep it covered with a rug. The stains have gradually become more noticeable and can be seen throughout the cabin. Then today we found a large bubble in the vinyl going across the middle of the floor. Approximately 4 in wide by about 7 ft in length. We have not had any leaks or water sitting on that area and we keep the camper in a covered enclosed storage facility when not in use. Has anyone else had problems like this? How did you get the issue(s) resolved?
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Old 11-29-2020, 06:52 PM   #8
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Well, Jackson Center may "never have seen" that but they need to see it. And fix it.
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Old 11-29-2020, 07:18 PM   #9
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And the proper fix is to tear everything out as the linoleum flooring goes wall to wall, cabinets and all interior parts sitting on top of it.
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Old 11-29-2020, 07:21 PM   #10
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I'm with Bill and perhaps they should spend a little more time on their favorite search engine looking up "vinyl floor yellowing". They will hear plenty about how that yellowing is not from oil or solvent spilled on the surface but rather how it is from it being absorbed over time from a spill not completely cleaned from the subfloor. Sheesh.
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Old 12-02-2020, 05:57 PM   #11
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Turns out the spots are the result of the body filler used to level out the subfloor where it is screwed down to the chassis. Flooring needs to be replaced meaning everything needs to be removed to access the floor. No idea on time frame yet for fix. I wish this was our only issue we were having with the camper. I’m guessing this will take months to fix and not sure if I can accept that. We’re lucky we don’t live in it but we do use it at least 3x a month!
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Old 12-02-2020, 06:53 PM   #12
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Get a date set at Jackson Center and tow that thing to Ohio. I wouldn't let anybody else do that flooring replacement other than the Airstream Factory Service center.

If they schedule it and you take it up there to them they very may well do that job quicker than you think, but my guess would be it'll take 'em at least a week.
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Old 12-02-2020, 11:19 PM   #13
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Jackson Center

I second that, tow it there although they did not fess up to it with our 19.
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