Our serious issues were not really with the trailer but with the dealer.
Most issues with the trailer (fit and trim) made themselves apparent in the first few months and were addressed remotely, but amiably, with Jackson Centre - they supplied any necessary parts and I did the work. I was also able to include one warranty trip to Jackson Centre that fit nicely with some vacation plans.
Regarding our issues with the dealer it probably doesn't hurt to know that we were newbies to this kind of towing - trusted the dealership totally to hook us up with the correct towing equipment and get us safely on our way.
Having said that - the issues with the dealer upon delivery were safety related and included:
- improper 7-pin wiring:
- brakes failed within two blocks of the dealership - took another day to get rectified
- lights failed the first night - blown fuses
- improper WD set-up
- rectified after we got home (3 days away) - much improved towing experience once the hitch was tuned up.
- loose hitch ball
- discovered this the first time we unhooked - trip to the hardware store for a massive pipe and adjustable wrench fixed this
- propane tanks not tightened properly (loose is a better description)
- also discovered our first nights stop - an easy fix
To make a long story short - after our first night out we spend several hours going over the trailer, truck and hitch to satisfy ourselves that everything was roadworthy and safe. We found nothing else.
In a last hurrah - two years later - we began losing our brakes on an intermittent basis - it turned out to be a trailer wiring connection under the hood that appeared to have been only hand tightened - my wife and I looked at each other and had exactly the same thought at exactly the same time ...... was this the final shot left over from our "delivery"?
So far so good ..... 8 years and counting.