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Old 05-21-2017, 07:15 AM   #1
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The "add on" pitch at time of closing

So our 27fb is arriving in about a month, and since I'm new to airstream trailers, I wanted to ask the more experienced folk the following.

When buying the Airstream Interstate I was awestruck at buying our first rig and fearing the worse I signed up for sone crap the finance manager pitched that in hindsight were useless, and me falling for the scare tactic.

This time around, I'm thinking of sticking with the usual AS warranty and a Good Sam membership, but wanted to see if there were any other important stuff I should be looking to get.

Thanks in advance!
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Old 05-21-2017, 09:26 AM   #2
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Originally Posted by DaddysBus View Post
So our 27fb is arriving in about a month, and since I'm new to airstream trailers, I wanted to ask the more experienced folk the following.

When buying the Airstream Interstate I was awestruck at buying our first rig and fearing the worse I signed up for sone crap the finance manager pitched that in hindsight were useless, and me falling for the scare tactic.

This time around, I'm thinking of sticking with the usual AS warranty and a Good Sam membership, but wanted to see if there were any other important stuff I should be looking to get.

Thanks in advance!
I JUST ordered a 2018 Serenity 25'FB twin and this finance manager had nothing to sell me. Was he not doing his job? Is it a dealership variable? What exactly did I miss out on (not that I would ever go for an extended warrantee or any other B.S. from a dealership)?
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Old 05-21-2017, 12:44 PM   #3
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I JUST ordered a 2018 Serenity 25'FB twin and this finance manager had nothing to sell me. Was he not doing his job? Is it a dealership variable? What exactly did I miss out on (not that I would ever go for an extended warrantee or any other B.S. from a dealership)?


Did you just order or pick up? I'm talking pick up when you sign final papers.
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Old 05-21-2017, 02:39 PM   #4
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I know a lot of people on here, including myself, did not sign up for any add ons. It really depends on your comfort level, but I think the 2 year warranty included with a new Airstream should be enough time to work out the initial bugs. I also opted out of the coating package.

Some people are willing to pay extra for the comfort of knowing they have a warranty, but it sounds like you didn't need any of that before. I think with a trailer you would have even less to worry about failing.
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Old 05-21-2017, 03:37 PM   #5
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The "add on" pitch at time of closing

If they're going to sell you a bunch of add-ons, it's the final paperwork person (usually also the finance person) who suggests a bunch of additional stuff.

When we bought our 2014 International Signature 27FB, they managed to sell us on the stain-proofing option for the upholstery and some kind of protectant for the outside. Had this been anything but our first time around buying a new RV, we would have declined those options. We successfully declined extended warranties and any other stuff beyond additions we had specifically ordered, such as a rear-view camera and a solar panel. Thought about buying a 3rd party "comprehensive" warranty, but that is a lawyer's game and we also vetoed that, choosing to cover our own repair risks once the warranty ended. So far, that has proven to be a good decision.

If we had it to do over again, we would *not* have had the dealer add the solar, and would instead have gone with a firm that knows far more about it than any dealer (e.g. AM Solar, Lewster, or pretty much anybody else would have been more knowledgeable and experienced than the dealer, and would have installed a much better system for the money). Please do not misunderstand - we are, overall, very happy with our dealer's service department, but they really are not, and cannot be, solar specialists.
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Old 05-21-2017, 05:41 PM   #6
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Awesome, that's what I figured.
I fell for the Resist-All protection too as I was just dying to finish up and get in the RV...
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Old 05-21-2017, 06:45 PM   #7
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I cannot remember being really bothered much - but a 3rd party plan for warranty stuff was offered - it seemed a fine print and costly nightmare to me
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Old 05-22-2017, 11:48 AM   #8
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Purchased new, first time RVer, last December. They sold me an extended warranty, $2100, and a road hazard plan ($585). I fell for it, as I also just wanted to get the trailer home and play with it.

I am an avid do-it-yourselfer, and had many modifications planned. The next day I wasn't feeling great about the warranty, and remembered i had 90 days to cancel. So i began to read the fine print, and didn't like what I saw. Seemed very hard to get things approved (burden of proof on owner), as well as many caveats and exclusions. The main thing was modifications. I planned many (solar, electrical, AC, running gear, etc). I was convinced they wouldn't honor any requests based on all the mods i wanted to make. So i called the dealer, and I cancelled it. They gave me a full refund, no questions asked.

I kept the road hazard, as we have horrible luck with tires on our cars. I have these on both our cars, and it has paid for itself many times over. Hope fully wont need it on the trailer, but it was worth the peace of mind for us.
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Old 05-22-2017, 11:53 AM   #9
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We were offered an extended warranty but turned it down. I have no regrets over the 14 years of ownership. Also read all the documentation that come with your trailer for the various appliances and components. In many cases you will find that those manufacturers may offer warranties that exceed the 2 year Airstream warranty or offer an extended warranty for their component at a very low cost. For example my systems panel on my Classic carried a 5 year warranty.

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Old 05-22-2017, 12:42 PM   #10
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The add-ons are pushed by the finance manager instead of the sales manager because they know at that point of the purchasing process most buyers will not attempt to negotiate a lower price on these highly marked up and extremely profitable add-ons. They will push even harder at the finance dept if the sales dept has had to give you a discount to secure your purchase. Auto dealerships are especially notorious for this practice.
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Old 05-22-2017, 12:43 PM   #11
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I wasn't pressured at all by the dealer I went through but if I could suggest I would highly recommend that you spend at least one night in your new AS on the dealers lot, full hookup, to make sure everything is actually working as it should. Play with everything, heat/AC, showers, sinks, television, all systems. I know we all want to play with our new toys and excited to get back home but please, just spend one night on the lot. Let then know you plan to do this ahead of time. You may catch something before it is an issue and have to haul it back to the dealer. Many can attest to the maiden voyage shakedown. Just a suggestion.
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Old 12-16-2017, 08:43 PM   #12
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We returned to our dealer to sign the papers for our 2018 Globetrotter yesterday (Friday). The finance guy seemed upset that we hadn't purchased cilajet ($1795) sealant, Tyron flat tire protection ($1000), or Portfolio Protection ($4895) mechanical breakdown protection.

When the dealer GM came in, the finance guy told us that the GM wouldn't be happy because the finance guy hand't sold us any add ons. The GM spent the next 30 minutes telling us why we needed there three additions. I was starting to think that maybe we needed more that we had, but held my position.

I'm a data guy, so my response was consistently that I'd go and do my research and then call back if I wanted any additional coverage.

So the questions that I want to ask are:
1. Do folks believe that the additional breakdown warranty is worth it versus paying out of pocket?
2. If the warranty is worth it, which firm? (seems that that Portfolio Protection is not liked by some)
3. celajet was promoted as a way of preventing corrosion and fabric protection - is it worth it? Again, $1795 seemed steep to me.
4. Is tyron really going to help when pulling a two axle trailer? The dudes mentioned that the product will also close the deductable gap should damage occur. My thoughts are that a tire pressure monitoring system might be more valuable.

Thanks! ... Duncan
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Old 12-16-2017, 09:26 PM   #13
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The "add on" pitch at time of closing

Three words: Just. Say. No.

Besides when did it become your job to make their GM happy? Itís *their* job to make *you* happy.
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Old 12-16-2017, 09:55 PM   #14
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Originally Posted by ddrg View Post
We returned to our dealer to sign the papers for our 2018 Globetrotter yesterday (Friday). The finance guy seemed upset that we hadn't purchased cilajet ($1795) sealant, Tyron flat tire protection ($1000), or Portfolio Protection ($4895) mechanical breakdown protection.

When the dealer GM came in, the finance guy told us that the GM wouldn't be happy because the finance guy hand't sold us any add ons. The GM spent the next 30 minutes telling us why we needed there three additions. I was starting to think that maybe we needed more that we had, but held my position.

I'm a data guy, so my response was consistently that I'd go and do my research and then call back if I wanted any additional coverage.

So the questions that I want to ask are:
1. Do folks believe that the additional breakdown warranty is worth it versus paying out of pocket?
2. If the warranty is worth it, which firm? (seems that that Portfolio Protection is not liked by some)
3. celajet was promoted as a way of preventing corrosion and fabric protection - is it worth it? Again, $1795 seemed steep to me.
4. Is tyron really going to help when pulling a two axle trailer? The dudes mentioned that the product will also close the deductable gap should damage occur. My thoughts are that a tire pressure monitoring system might be more valuable.

Thanks! ... Duncan
I always tell them up front I'm not interested. I don't need to hear the schpiel. I can buy new tires and axles for what the coverage costs.
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Old 12-17-2017, 05:14 AM   #15
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IMO the add on are not worth it at all. Airstream’s 2 year warranty is really all you would need and it is free. Please don’t waste your hard earned money on something you don’t need, especially if it’s just to make someone you don’t know and may never see again, happy. If you read ALL the fine print in those policies you will see very quickly that they are very specific in what they say it will cover. Please say no.
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Old 12-17-2017, 05:18 AM   #16
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Keep in mind that the two year warranty only covers the Airstream and not the stuff added to the Airstream. All that other stuff made by Dometic only carries a one year factory warranty. That is where most of the problems occur IMHO.
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Old 12-17-2017, 07:55 AM   #17
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Keep in mind that the two year warranty only covers the Airstream and not the stuff added to the Airstream. All that other stuff made by Dometic only carries a one year factory warranty. That is where most of the problems occur IMHO.


Hmmmm.... thatís not what the dealership told me. They told me that if the AC unit or fridge dies after 1year, it is covered. Maybe not by dometic, but they will replace it as part of the two year warranty. I asked specifically because I almost got suckered into buying the extended warranty. They assured me the two year warranty was bumper to bumper with the exception of roof caulking (6 months).

The other thing that turned me away from the extended warranty was that I am a ďmodderĒ, and if you alter your airstream (I.e. add solar, lift, maxim skylight, etc, then. The warranty will be void.
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Old 12-17-2017, 09:08 AM   #18
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Yup, the AS 2 year warranty covers everything for 2 years, with one exception. The sealant between all those lovely riveted sheets of aluminum is covered for 6 months.

Best way to deal with that exception is to have your dealer do a thorough inspection of all the seals at all the joints and repair any issues found before the 6 months are up.
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Old 12-17-2017, 09:57 AM   #19
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We returned to our dealer to sign the papers for our 2018 Globetrotter yesterday (Friday). The finance guy seemed upset that we hadn't purchased cilajet ($1795) sealant, Tyron flat tire protection ($1000), or Portfolio Protection ($4895) mechanical breakdown protection.

When the dealer GM came in, the finance guy told us that the GM wouldn't be happy because the finance guy hand't sold us any add ons. The GM spent the next 30 minutes telling us why we needed there three additions. I was starting to think that maybe we needed more that we had, but held my position.


Thanks! ... Duncan
I would have walked out and would not buy from a dealer that is pressuring you to buy any of this nonsense. $1800 for waxing the trailer and calling it some magic formula, wow. You can buy 4 new Michelinís for 1000 bucks or there abouts. 5k would easily cover a new A/C unit and another appliance or two. Keeping the GM happy. Just unreal. How about concrete examples of how any of this has truly benefited another one of their customers?

I treat dealers decently and donít try to squeeze the last penny out of a deal. Fortunately, I havenít had to deal with this high pressure crap on any of my numerous vehicle purchases over many years. I have either had good dealers or they must sense my BS meter is hyper sensitive.
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Old 12-17-2017, 10:02 AM   #20
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Every single thing they tried to sell you is relatively valueless.

Instead of $1795 for some "sealer", search this forum for the preventative measures you can take using Corrosion X or Boeshield, do that instead and put the money in your pocket.

Portfolio Protection at $4895 -- your Globetrotter, mechanically, is a pretty simple machine. Couple of axles, some bearings and some brakes are pretty much all the moving parts. The appliances and other installed devices are pretty standard stuff that is pretty robust and even if, say, your water heater failed 2 years and one day after purchase, a replacement is about $600 bucks. So you can see that pretty much everything would have to fail in fairly short order after your warranty expired for you to even get close to spending almost five grand.

Flat tire protection at $1000? Buy one of the many recommended TPMS systems discussed on the forum. You would have to lose all four tires to recoup a grand...
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