In my experience creating an online community for MINI enthusiasts
, our members got better service and attention from dealers that "got it." By "got it," I mean that really understood the product and the mindset of the people who loved them.
MINIs, like Airstreams, are infinitely customizable, with an equally passionate following. The dealers that embrace that community may have to be a little more attentive and put up with more obsessive people, but they also tend to garner more loyalty, and repeat and referral business.
I've already had a good experience with Gene from Airstream of Arkansas
responding very quickly to one of my posts, but I'm curious -- what other dealers participate regularly on these forums?