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Old 05-06-2017, 06:04 AM   #1
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2017 26' Flying Cloud
Huntsville , Alabama
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Dealership Delivery Day

I ordered new AS several months ago and scheduled to arrive within a week.
The dealership is hundreds of miles away and I will explain to them and fully expect (stupidly) the dealership should find and fix issues before our arrival.
That said, when we get there and inspect if we find more than a quick screwdriver fixes, we will not be able to leave it there for warranty work and come back in a few days (or weeks). And I am willing to take delivery with known warranty work that would need to be done. Tiny things I can do, so I'm talking seriously busted items.

My question is if I find non-trivial warranty items that need fixing that will take obviously more than a few minutes to fix, can we terminate the deal and come home empty handed (likely without deposit too)?

Anyone had experience with this?
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Old 05-06-2017, 06:20 AM   #2
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Yes you can. Don't be forced into a purchase of something with an major defect. It's better to arrange a second trip back as inconvenient as it may be than to take possession of a defective trailer, NO MATTER what the dealer promises.
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Old 05-06-2017, 06:38 AM   #3
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I think you should plan to arrive on a weekday, and to spend at least one night in your trailer at the dealership..hooked up to everything.

Figure out how everything works, make a list overnight of everything that needs to be fixed, and have them do it while you are there.

I agree...don't take delivery with problems needing resolved, even if you have to make another trip back to pick it up.

There have been a fair number of folks post here who have paid for a rig, only to have it sit for weeks waiting for repair. Why?

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Old 05-06-2017, 06:58 AM   #4
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Well, I like the idea of 1 or 2 shakedown nights.
But, likely can only do that once I've signed.
And I've read all the horror stories of "once you've signed everything changes".
So I would fear if do find issues it would be:
"Oh, you need warranty work? Our first appointment is 3 weeks away."
"But I just bought this yesterday and found these issues."
"Sorry, but our service department is really backed up. 3 weeks".

I really want to be optimistic and believe everything will be ok.
But in the event things turn out badly, I was just wondering if folks have simply walked away. I would rather to day than haul away problems.
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Old 05-06-2017, 07:00 AM   #5
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If more people would stop excepting mediocrity and stop making excuses for crappy QA Airstream just might be forced to improve their product before it leaves the factory. It is a sad state of affairs when new buyers expect serious warranty issues before they even take delivery. Good luck with your new trailer. I hope it is everything you dream it will be.
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Old 05-06-2017, 08:24 AM   #6
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Good luck, please keep us posted on how your experience plays out. I think you've received good guidance already. I agree with camping out at the dealer, thoroughly checking everything possible, and not accepting a defective product. Hopefully it's a small amount of minor issues that can be promptly resolved.

I'm following these new unit QA/QC threads closely, debating about getting a new 30' Classic vs. buying used (which worked extremely well for me with the current trailer) when I do decide to retire. We have a new AS dealer very close to home, so it would be much easier for me if I go the 'new' route. Still assessing whether the new dealer is highly reputable, but first impressions are favorable.

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Old 05-06-2017, 08:36 AM   #7
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I strongly recommend that you be prepared to refuse delivery if too many things are wrong. Feel free to tell them in advance that you will do this if it's not right. In the event you refuse delivery you can either set an appointment to retrieve it when all the busted stuff has been resolved, or demand all your money back because the trailer is unacceptably defective. I hope that neither happens, but heading out to the dealer with an attitude that you'll take it home almost no matter what...well, I hope you're handy.
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