Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-07-2020, 10:05 AM   #1
Newbie
 
vossom's Avatar
 
2016 28' Flying Cloud
Tampa , Florida
Join Date: Oct 2016
Posts: 41
Need Advice - Insurance paid for repairs, trailer now leaking

Hey Fellow Streamers -

Sadly I am in a position of some bad luck. Spring of 2019 my neighbor in the RV parking lot backed into my trailer and scraped up my side panels.

Luckily Progressive agreed to cover all the repairs and both of my panels on my 2016 28' Flying Cloud were replaced.

I found a repair shop with a great reputation and that was recommended by a dealer. I'll save the names for later. The repair shop was fantastic to work with and I couldn't have been happier with how I was treated.

It took a few months for all the parts to come in, work to be done, etc, but mid October I finally got my trailer back, in time for our family's vacation trip to Big Bend National Park (just amazing there, btw).

When I first got the trailer back, I noticed a few things I didn't like, such as sloppy caulking around the windows and doors, but overall the work seemed good. I put the trailer back in the RV storage lot for the next 6 weeks or so until it was time to get ready for the trip.

Shortly after bringing the trailer home to get ready for our trip, we discovered an interior leak. The water is coming out of the panels right next to the door, which is the side where the panels were replaced and matches up with the main seams between the roof and the panels. Clearly a problem caused by the repair work. The water is also leaking down between the panels to beneath the floor. I don't know how bad this is, hopefully not bad.

Now that we are back from our trip, I have to deal with this situation and I am not sure what is the best approach. I am looking for advice from folks who are in the industry or have gone through something similar.

As I see it, I can

1. Contact the insurance company
2. Contact the repair shop
3. Contact a lawyer

I feel like contacting the repair shop is the best bet to let them make amends, but I just want to be sure before I notify anyone about the issue. I don't want to get myself deeper into a situation with no recourse.

Thank you in advance for your input and advice.

Best,
Jason
__________________
2016 28A Flying Cloud - "Ferdinand"
2016 RAM 2500 Diesel - "Jadis"
vossom is offline   Reply With Quote
Old 01-07-2020, 10:10 AM   #2
Dazed and Confused
 
Isuzusweet's Avatar
 
Currently Looking...
1983 31' Airstream310
Hillsburgh , Ontario
Join Date: Sep 2012
Posts: 3,805
In order of contact....

Repair shop to see if they'll fix it.
Insurance company next
Lawyer last.
__________________
Per Mare, Per Terram and may all your campaigns be successful.

“It’s a recession when your neighbor loses his job; it’s a depression when you lose your own.” "Harry S Truman"
Isuzusweet is offline   Reply With Quote
Old 01-07-2020, 10:15 AM   #3
Rivet Master
 
turk123's Avatar

 
2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 2,442
Contacting the repair shop is going to be the best choice. Your friend's insurance company paid the repair shop for work. If it is not right, the insurance is not responsible, it is the repair shop for not doing the job right.

If the repair shop says that we need to go further with the repairs not reported in the estimate, THEY can try to deal with the insurance company, not you, to reclaim extra money. The repair company is clearly at fault for not repairing your trailer correctly.

Without seeing the damage or the repair, it could just be something minor that the repair shop could fix quickly with no issues. I would document everything and get them to agree to a written document that the first repair was not right. This could be as simple as the repair order for the fix.

If this fails, and only if this fails would you want to involve a lawyer. Keep it simple at first until things really do turn sour.
__________________
x\x/x\x/x\x/x\x/x\101970\x/x\x/x\x/x\x/x\x/x\/x\x/x\x/x
Tom & Doty
2019 Airstream Classic 30 Twin


Link to our shared album: https://photos.app.goo.gl/wACfGg1KcroVLP5m6
turk123 is offline   Reply With Quote
Old 01-07-2020, 10:22 AM   #4
Newbie
 
vossom's Avatar
 
2016 28' Flying Cloud
Tampa , Florida
Join Date: Oct 2016
Posts: 41
Thanks turk and Isuzu, I will contact the repair shop first and request they provide some documentation on the issue and repairs.
__________________
2016 28A Flying Cloud - "Ferdinand"
2016 RAM 2500 Diesel - "Jadis"
vossom is offline   Reply With Quote
Old 01-07-2020, 11:14 AM   #5
Newbie
 
vossom's Avatar
 
2016 28' Flying Cloud
Tampa , Florida
Join Date: Oct 2016
Posts: 41
Spoke with the repair shop, they are going to fix it as soon as possible. Should be within a week or so.

Repair shop is KA RV in Debary, FL.

Again I can't say enough good things about their customer service. When I called them and told them of the issue, there was no hesitation.
__________________
2016 28A Flying Cloud - "Ferdinand"
2016 RAM 2500 Diesel - "Jadis"
vossom is offline   Reply With Quote
Old 01-07-2020, 11:38 AM   #6
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 7,400
All the advice you’ve already received is spot on IMO.

One add - ask the shop to do a “seal-tek” (not sure if that’s spelled correctly) test. Basically, they pressurize the trailer and cover it with soapy water to see where leaks are coming from. It will pinpoint exactly which rivets, seams, caulking, etc. has a gap so there’s no guesswork.

Glad they are taking you in quickly to fix it. The rest of the advice is perfect.

Good luck!
SteveSueMac is offline   Reply With Quote
Old 01-08-2020, 11:28 AM   #7
1 Rivet Member
 
2012 25' Flying Cloud
Oak Ridge , North Carolina
Join Date: Mar 2018
Posts: 18
We had a similar situation but did not discover the leaks for several years until extensive damage was done to the floor. The problem was the shop replaced the panals with Olympic rivets rather than buck rivets. Be certain they use Buck rivets.
Ms.Damascus is offline   Reply With Quote
Old 01-08-2020, 07:00 PM   #8
Newbie
 
vossom's Avatar
 
2016 28' Flying Cloud
Tampa , Florida
Join Date: Oct 2016
Posts: 41
Quote:
Originally Posted by SteveSueMac View Post
All the advice you’ve already received is spot on IMO.

One add - ask the shop to do a “seal-tek” (not sure if that’s spelled correctly) test. Basically, they pressurize the trailer and cover it with soapy water to see where leaks are coming from. It will pinpoint exactly which rivets, seams, caulking, etc. has a gap so there’s no guesswork.

Glad they are taking you in quickly to fix it. The rest of the advice is perfect.

Good luck!
Thanks, they did say they were going to do a full leak test.
__________________
2016 28A Flying Cloud - "Ferdinand"
2016 RAM 2500 Diesel - "Jadis"
vossom is offline   Reply With Quote
Old 01-08-2020, 07:04 PM   #9
Newbie
 
vossom's Avatar
 
2016 28' Flying Cloud
Tampa , Florida
Join Date: Oct 2016
Posts: 41
Quote:
Originally Posted by Ms.Damascus View Post
We had a similar situation but did not discover the leaks for several years until extensive damage was done to the floor. The problem was the shop replaced the panals with Olympic rivets rather than buck rivets. Be certain they use Buck rivets.
Ugh, sorry to hear that.

They did use Olympic rivets, I'll have to do some research on this.

Thanks and hope you managed to get your trailer taken care of without too much hassle.
__________________
2016 28A Flying Cloud - "Ferdinand"
2016 RAM 2500 Diesel - "Jadis"
vossom is offline   Reply With Quote
Old 01-09-2020, 01:04 AM   #10
:SPACE A" S/O 11 Air19745
 
guskmg's Avatar
 
2006 34' Classic S/O
Fort Worth , Texas
Join Date: Feb 2007
Posts: 1,544
i have replaced eight panels all with Olympic rivets and no leaks so far. The secret is to set the rivets correctly and Seal-Tec afterwards.
guskmg is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Any recommendations in New England for insurance-paid repair of my 2005 Airstream? Simoneau General Repair Forum 2 05-21-2019 09:39 PM
Be Glad You Do Not Have a Deposit Paid On A New Lil Snoozy Trailer vintageracer Off Topic Forum 6 03-07-2019 09:24 AM
Trailer Insurance at one company, Auto Insurance at a different one Scott J-24 Insurance & Claims 13 04-07-2011 06:43 AM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 05:53 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.