Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×

Thread Tools Search this Thread Display Modes
Old 06-15-2021, 08:02 AM   #1
4 Rivet Member
2018 27' Flying Cloud
Austin , Texas
Join Date: Mar 2016
Posts: 353
Coach-Net experience?

Yesterday we had to use Coach Net for the first time ever. The folks that came out to change the tire (we had a blow out), were actually only about 3-4 miles away, but it still took nearly 3 ½ hours from call to service. I'm not sure who is to blame here, but I am curious about others experiences with Coach Net. I ended up having to call them a few times to get updates, which bugged me. They did contact us when I guess the service provider decided to pick up the job, but sitting out in the hot sun for 3 hours isn't exactly ideal.

What have others experienced?
wbrisett is offline   Reply With Quote
Old 06-15-2021, 08:28 AM   #2
Rivet Master
1986 31' Sovereign
Miami , Florida
Join Date: Feb 2004
Posts: 3,012
Blog Entries: 13
All of the roadside service companies pretty much function as “service agents”. Someone sitting in a dispatch office simply tries to figure out where you are and what is the cheapest way for them to get someone out to help you.

The actual service providers are pretty much independent contractors, kind of Ike Uber drivers — they can accept assignment or decline, which happens when there is a lot of work available.

I don’t know that any one company is better than any other.
Sorta new (usually dirty) Nissan Titan XD (hardly paid for)
Middle-aged Safari SE
Young, lovely bride
Dismissive cat
n2916s is offline   Reply With Quote
Old 06-15-2021, 09:34 AM   #3
Half a Rivet Short
2017 30' Classic
2022 Interstate 24X
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 13,692

Our only experience with Coach Net was pretty poor. We were off the road by the time we called them. They took a day to get back to us. Their claim was that nobody was available to come out within a 300 mile radius of Toledo Ohio. ( Check that on a map .... hmmm ....). We did not renew our membership ....

uncle_bob is offline   Reply With Quote
Old 06-15-2021, 10:22 AM   #4
Rivet Master
RivetED's Avatar
2019 25' Flying Cloud
Airstream - Other
Airstream - Other
North Central Texas , USA
Join Date: Jan 2004
Posts: 1,003
We have had to use them twice. The first time our truck (under warranty) had stopped running. The driver they sent told us he would fix it in his shop, no problem. It reached the point where I called Coach-Net back to "talk" to this guy and tell him to take us to a dealership or leave. He made it a very confrontational transaction. When he finally realized he wasn't getting paid until we were towed to a dealership he was visibly upset and then towed the TV and trailer as one unit to a dealer, about 15 miles away. It was not a good experience.

The second time we called, Coach-Net asked us if we were in a safe location. Because of the I-70 on-ramp there was not enough room to get the TV & A/S completely over the white line on the Interstate and traffic was going by with only inches to spare. Coach-Net dispatch called the state police to help and sent out a driver that changed the left rear tire on the truck while he was in the right lane partially protected by the police car. It all didn't take more than an hour and I was impressed by the guts that driver showed while changing the tire.

As was mentioned, I believe these are all independent contract tow companies and you are just at the luck of the draw. First guy was terrible, second one , a saint.

So I guess that puts me at a 2 & 1/2 'Star' customer! although it should be 0 stars and 5 stars...
RivetED is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Coach/Net, Good Sam or AAA? Bluto Insurance & Claims 26 07-07-2015 07:45 AM
Coach-Net about to expire shortly - any recommendations for roadside assistance? UKDUDE Sprinter and B-van Forum 22 07-06-2015 06:36 PM
Roadside Assistance and Coach-Net Martin R On The Road... 1 03-25-2014 07:49 AM
Coach-Net - Benefits - Free Membership time2play On The Road... 5 11-13-2013 08:12 AM
Airstream & Coach Net (Good Sam alternative) Foiled Again Airstream "In the News" 2 01-30-2012 08:24 PM

Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.

All times are GMT -6. The time now is 11:47 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.