All of the roadside service companies pretty much function as “service agents”. Someone sitting in a dispatch office simply tries to figure out where you are and what is the cheapest way for them to get someone out to help you.
The actual service providers are pretty much independent contractors, kind of Ike Uber drivers — they can accept assignment or decline, which happens when there is a lot of work available.
I don’t know that any one company is better than any other.
Sorta new (usually dirty) Nissan Titan XD (hardly paid for)
Middle-aged Safari SE
Young, lovely bride