Originally Posted by SteveSueMac
Well - this is a bit loaded.
It's impossible to know the details of every situation and we are only hearing portions of your view. How can anyone help? I've suggested you could post the last remaining problem you're dealing with and see if folks here could offer suggestions. Why don't you try that and get off to a different start? Just a suggestion - you can do with that what you like.
In the meantime - you've had Dave from Airstream respond in this file with both an apology for your experience and a phone number. That's WAY more than I think a person should expect from the factory on a used sale.
The rules of this forum are also posted for all to see and like it or not - this isn't a forum for complaints about dealers, companies or people. Just follow the rules.
Last - the sarcastic comment about the warm welcome can't assist in helping create empathy for your situation - rather, it could unfortunately (for some) confirm the perception to which you're reacting negatively.
It may be of the most value for you to talk with Dave and see what you can figure out and think about a re-entry approach to the forum that gets you off on a better foot? I'm sure folks here would love to help - they've certainly done that for me. Good luck!
Airstream as well as most of it's dealers, actually enjoy helping owners, or at least trying.
But Airstream, as well as it's dealers, are run by humans.
When a customer, up front, starts raising devil and complains that everyone involved so far, has treated them with little or no respect, then that person will almost always find that help is going to be a looooong way away, because of their attitude.
Did they display any respect?? Usually heck no, WHY, they are the consumer.
Consumers have many rights, but they do not have the right to raise hell with someone and expect help in return, especially when their product is used.
I have been with the Airstream programs, lacking a very few months, for 50 (fifty) years. From day one, I can honestly say, that Airstream cannot satisfy everyone, but they certainly, without exception, have tried very hard to do so. The problem is that some owners cannot ever be satisfied nor do they want to listen to reality.
I have know Dave Schumann for many years. Is he perfect? Heck no. But, who really is perfect? Dave tries to please, but some owners won't accept that without their bad mouthing. Airstream has owners all over the world, different cultures, different languages, but they still hang in there and try to please, at least as long as the owner strives to be nice and reasonable.
Many companies only wish that they could be as good as Airstream's customer service. Are they perfect? NO!!! But, they really really try. Unwilling employees that have contact with customers, don't last very long, "UNLESS"
they have a positive attitude, be it sales, service, warranty, parts and their store, in fact many that have zero contact with customers, like in production.
Airstream has never made claims to be perfect. For that matter, not even good. Time has more than proved that Airstream, from top to bottom, is "damn good". However, unfortunately, that to a few, is not good enough.
Most all Airstream owners, are "happy campers".
For the few that are not, most likely they are never happy with anything.