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Old 12-31-2020, 05:43 PM   #1
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2019 33' Classic
Boulder , Colorado
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How to disconnect the PO's Airstream Connect account and start my own

I recently purchased a 2019 Classic 33FB. I am trying to set up the WIFI, but cannot pair my Airstream Connect app to the trailer because the trailer is "already assigned to an account." How do I disconnect the PO's account so that I can pair mine?

Thanks to anyone who can help.

Paul
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Old 12-31-2020, 06:04 PM   #2
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2014 20' Flying Cloud
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Welcome to the forum!

You might want to check the following various "Airstream Connect" threads and posts. I am not sure which is most current, but there should be an experienced user who can help:

https://www.google.com/search?q=Airs...=airforums.com

This short thread appears to be one of the latest:

https://www.airforums.com/forums/f54...ct-216332.html

Also, these two sub-forums might have helpful threads in them:

https://www.airforums.com/forums/f451/
https://www.airforums.com/forums/f317/

Good luck and . . .

Happier New Year!
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Old 12-31-2020, 07:58 PM   #3
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Contact Airstream support.
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Old 01-01-2021, 09:46 AM   #4
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Quote:
Originally Posted by Thurman15 View Post
I recently purchased a 2019 Classic 33FB. I am trying to set up the WIFI, but cannot pair my Airstream Connect app to the trailer because the trailer is "already assigned to an account." How do I disconnect the PO's account so that I can pair mine?

Thanks to anyone who can help.

Paul
Hi Thurman15,

Please send us a direct message with your contact information and VIN so that we can look into this and assist. Thank you!
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