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Old 12-04-2017, 08:52 PM   #1
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2018 33' Classic
McKinney , Texas
Join Date: Dec 2016
Posts: 19
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2018 33' Classic Firefly/Alde/Awning Issues

Good evening folks! We took delivery of our new 33FB Classic a week ago knowing an update was being shipped direct to us to make our awning function. After speaking with Leon (Owner @ Firefly), I was able to update my multiplex panel system to 3.4. This was supposed to fix the issue with the awning but it didn't. My Firefly also doesn't talk to the Alde panel behind my shower head. All temp adjustments, shower boosts etc. on our maiden voyage had to be completed via the Alde panel directly.

I called Leon back and he reported that if the AS panel by the front door didn't move the awning, his panel didn't have a chance to move it. Makes sense.

We live in N. Texas, purchased the trailer from Windish in Colorado. I called Vogt in Fort Worth and they are taking appointments for mid-January! WTH? Windish folks said I should drive it back to Colorado and they would try to fix the issues, admitting they don't really know what's wrong. They "hoped" the Firefly update would fix everything. When it didn't, they are at a loss what to try next. The next closest AS dealer admitted he didn't know the first thing about the Firefly panel nor the Alde system! I needed to contact a dealer in a big city, maybe they could help. What in the world? Don't these dealers receive training???

How can this be? These have been out for months! I read the Much Ado Alde's 34 pages of posts, what a nightmare!

Does anyone have any suggestions on getting my awning to open. The tech at Windish said he could apply power directly to the awning and it moved so the motor(s) are working. I can live with removing the wall panel and make my heat and shower adjustments for my next trip (prior to mid-January) but it would be nice to be able to use my awning. Dang it this is frustrating!

Any guidance would be much appreciated!
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Old 02-22-2018, 01:13 PM   #2
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2018 33' Classic
St. Albans , West Virginia
Join Date: Oct 2017
Posts: 10
You Are Not Alone

We have had many, many, many problems with our 2018 33' Classic. Two trips to the dealer and two trips to the factory and we're down to a single page of issues now. I don't know how much I can help, but some of our problems were attributed to loose pins (wiring connection) in the panel under the closet. These loose pins caused a bunch of intermittent issues.

Good luck!
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Old 02-23-2018, 10:14 AM   #3
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Jackson Center , Ohio
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Hi Herm26U,

We're very sorry to learn about the issues you described in your 2018 33' Classic. Please call our customer service and technical support team at*1 (877) 596-6111, option 2 so we can learn more and help.

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Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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