2018 33' Classic Firefly/Alde/Awning Issues
Good evening folks! We took delivery of our new 33FB Classic a week ago knowing an update was being shipped direct to us to make our awning function. After speaking with Leon (Owner @ Firefly), I was able to update my multiplex panel system to 3.4. This was supposed to fix the issue with the awning but it didn't. My Firefly also doesn't talk to the Alde panel behind my shower head. All temp adjustments, shower boosts etc. on our maiden voyage had to be completed via the Alde panel directly.
I called Leon back and he reported that if the AS panel by the front door didn't move the awning, his panel didn't have a chance to move it. Makes sense.
We live in N. Texas, purchased the trailer from Windish in Colorado. I called Vogt in Fort Worth and they are taking appointments for mid-January! WTH? Windish folks said I should drive it back to Colorado and they would try to fix the issues, admitting they don't really know what's wrong. They "hoped" the Firefly update would fix everything. When it didn't, they are at a loss what to try next. The next closest AS dealer admitted he didn't know the first thing about the Firefly panel nor the Alde system! I needed to contact a dealer in a big city, maybe they could help. What in the world? Don't these dealers receive training???
How can this be? These have been out for months! I read the Much Ado Alde's 34 pages of posts, what a nightmare!
Does anyone have any suggestions on getting my awning to open. The tech at Windish said he could apply power directly to the awning and it moved so the motor(s) are working. I can live with removing the wall panel and make my heat and shower adjustments for my next trip (prior to mid-January) but it would be nice to be able to use my awning. Dang it this is frustrating!
Any guidance would be much appreciated!