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Old 10-22-2007, 08:04 AM   #21
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Killo 1 Any luck with the Lemon law ?
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Old 10-22-2007, 08:16 AM   #22
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Quote:
Originally Posted by 2airishuman
the odyssey continues...

the only 'weakness I'm aware of in 22s is the obs flooring, although ALL of the modern frames are suspect...

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2air, can you please elaborate on this a little. What is wrong/different with the newer frames that make them suspect?

Thanks
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Old 10-22-2007, 09:15 AM   #23
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Quote:
Originally Posted by Sky
...What is wrong/different with the newer frames that make them suspect?Thanks
hi sky

start here...

http://www.airforums.com/forums/f36/...ion-35237.html

cheers
2air'
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Old 10-22-2007, 11:55 AM   #24
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Quote:
Originally Posted by jkcru
Killo 1 Any luck with the Lemon law ?
I go back and forth with it truthfully. I don't fully trust that I'd win so I'm trying other methods of redemption, although I keep the folder and retainer check on my desk. I suppose one day I'll do it.
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Old 10-22-2007, 01:26 PM   #25
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Alan,

Good luck with the insurance company. Hope you can get your trailer fixed to your satisfaction. If not, trade it in on a good vintage trailer. There are a lot of them.

Gloria Pace
WBCCI 7287
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Geenville, Tx
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Old 10-22-2007, 01:39 PM   #26
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Quote:
Originally Posted by Killo1
I have again brought my trailer in for warranty work. It's getting to the point that I should just plan on dropping my trailer off at the dealer after each trip.

Alan-
I wish you all the luck. Our 22" 2005 Safari has had more problems that yours! Do we win anything? In Fact, Tim Maxwell one of AS best field mechanics spent a week here in CT working on our trailer. Then we had it at JC for more repairs. We still have major issues with our trailer such as screws popping, rivits rubbing and ruining our wall rugs, window plastic framing falling apart and so on. Do not expect much in the way of a new trailer, that will never happen. What you can expect is cooperation form JC! Lemon laws differ from state to state and some do not cover trailers at all. The fact that you have lost use of your trailer for 100 days has no bearing on your case. In most states the time lost is per repeatable repair and not a multitude of different types of repair. So maybe there is a reason they no longer make the 22' Safari? But keep in touch with your dealer and JC and they will make all repairs.

Rick
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Old 12-20-2007, 02:08 PM   #27
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Airstream Makes Good/I bite my tongue with C & G Trailer

Just to give you guys an update as I'm always excited to complain, I should also share what Airstream has done to be responsible for there product.

After easily getting to speak to the president of Airstream, Bob Wheeler, and going back and forth with him about my complaints and concerns, he passed me on to Larry Huttle to finish handling this. I'm not sure Larrys exact position but I do know he has a secretary (so he must be in upper mgmt)
Larry and I had many good talks. He acknowledged the shortcomings of my trailer and fully understood my concerns. He was the first one who "really got it." Funny enough, after our first talk, I actually liked my trailer again.

Larry handled all the things to stiffen up my frame at C&G Trailer (supposidly the major shortcoming of the trailer as Larry said the back end could flex as much as 3/4 of an inch while travelling) and handled all other issues I had at the time.

Larry also agreed to compensate me for my troubles, a new 100w factory solar system with two new sealed batteries. I asked for the solar system, installed and an extended warranty but got the solar system, uninstalled, which now I think about it is still VERY GOOD and I feel like Airstream has made good for their product. (assuming manufacturing handles it in the future so frames don't need stiffening)



As far as C&G trailers goes... I'm 99% sure the dents happened there, but I'm 100% sure the owner didn't know about it. There reputation is very impressive and I'm no longer going to be upset with a company that has dozens of years of great service. My insurance will cover it, $500 deductible and I will let C&G trailer do the work, but as a new policy for myself there will be a walk-around before and after wherever I take my trailer for service in the future.

Alan
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Old 12-20-2007, 02:48 PM   #28
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It may be a bit unrelated to use my post of "Body Seperation" to indicate what happened to your rig. My trailer is a 1991 and has well over 125,000 miles on it. However if AS admitts the fact that the newer frames flex 3/4in. you can look forward to this problem in much less that 120,000 miles.

You mentioned that the batteries boiled over. This is not a vibration problem but rather the converter is out of regulation and over charging the batteries. I would have that checked before you boil the second set.

I wish I had seen this post 2 days ago when a newbe asked if he should by new.

One other thing I will say is that I sold my Airstream stock last year.
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Old 12-20-2007, 03:16 PM   #29
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Quote:
Originally Posted by Killo1

As far as C&G trailers goes... I'm 99% sure the dents happened there, but I'm 100% sure the owner didn't know about it. There reputation is very impressive and I'm no longer going to be upset with a company that has dozens of years of great service. My insurance will cover it, $500 deductible and I will let C&G trailer do the work, but as a new policy for myself there will be a walk-around before and after wherever I take my trailer for service in the future.

Alan
Sometimes dealers must park trailers close together. That being the case, if customers are allowed to roam the parking area, things can and do happen.

It is always wise to keep all customers out of the storage area and shop, unless escorted.

Since we implemented that policy some 18 years ago, we have yet to have another problem.

Sometimes a customer may object to the need to be escorted, but with liability as it is today, and others peoples possessions, it has to be the rule.

A customer should always give the coach a walk around, before and after.

That keeps tempers cool, and makes for great dealer-customer relations.

Andy
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Old 12-20-2007, 03:38 PM   #30
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Quote:
Originally Posted by HowieE
It may be a bit unrelated to use my post of "Body Seperation" to indicate what happened to your rig. My trailer is a 1991 and has well over 125,000 miles on it. However if AS admitts the fact that the newer frames flex 3/4in. you can look forward to this problem in much less that 120,000 miles.

You mentioned that the batteries boiled over. This is not a vibration problem but rather the converter is out of regulation and over charging the batteries. I would have that checked before you boil the second set.

I wish I had seen this post 2 days ago when a newbe asked if he should by new.

One other thing I will say is that I sold my Airstream stock last year.
Boil over was a glitch battery (singular), that happened pretty early on, the replacements have had no such problems. I talked to mechanic and he confirmed sometimes the plates short (or something like that) and they get to hot.

Don't know if I'd buy new again, my first response is no, but I do like new and they are always coming out with nice designs. Then again, you could get a used, have C&G dial it in with new interior exactly how you like it.
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Old 12-20-2007, 03:58 PM   #31
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hey killo1...

good report, and thanks for informing us.

so many folks post issues and never provide the followup.

a couple of the lessons you've demonstrated for us are...

1. don't accept poor results
2. keep at 'em
3. be willing to accept alternative compensatory solutions.
4. document the unit's condition at the time of service.

5. these trailers really need better frames.

cheers
2air'
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Old 12-20-2007, 04:46 PM   #32
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Just Arrived From The Airstream Store

Somehow related...

Made in Japan, won't keep the coffee hot....but look's terrific!!

Quite a story, hope all works out well for you, many new owners have

been there, too some degree or another.
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Old 12-20-2007, 07:27 PM   #33
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I had work done at C&G

In 2002 the axel on my Caravel broke near Santa Barbara. Got towed to a friend's home where I removed the axel and then took it to C&G. C&G ordered a new axle from Hayes Axel in Ontario, Ca. I picked up the new axel at C&G, took it to Santa Barbara and installed it. I then towed the trailer to C&G to have some aluminum repair done where the wheel had taken an adios when the axel broke and damaged the skin. On the way there, I had to remove the shock mounts as they had put groves on the inside of the tires, one blowing out on the 405 near LAX at 6:30 on Friday night. The new axel was 2" too narrow. The trailing arms were also at the wrong angle, making the trailer ride about 4" too low. Rod told me that the guy from Hayes Axel had measured the old axel. The President of Hayes Axel told me that they don't ever send anyone out to measure an axel, they builld to the measurements of the person's order.

When I picked up the trailer after the aluminum work I asked Rod if he had aligned the new axel, he said "yes".
I took an extended trip to the east coast and back. When I got to Lancaster, PA I needed new tires as the tires I had installed in California were worn very bad on the inside of the tread. I bought much better tires, and made sure inflation was correct during the balance of my trip. When I got back to California, I needed new tires again. I checked the alignment and found 3/16 inch tow OUT and a bunch of negative camber. I took the trailer to a very good alignment shop and $65 later the axel was aligned. Four years later I have no alignment or tire problem. I also re-installed the axel myself in such a manner that the trailer now sits at the proper height.

Yes, I now do all of my own work.

No, I won't work on your trailer. LOL
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Old 12-21-2007, 09:11 AM   #34
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Don't know if I'd buy new again, my first response is no, but I do like new and they are always coming out with nice designs. Then again, you could get a used, have C&G dial it in with new interior exactly how you like it.

I bought a New VW Beetle in 1963 drove it 14 miles home and the speedomotor showed 3 miles. That was the beginning and after I got on a first name basis with the president of VW, working out the other problems, I new I would never buy any major item new again.
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Old 07-13-2013, 10:16 PM   #35
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Wow. Wonder what happened then.
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Old 07-14-2013, 12:49 AM   #36
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C&G trailer
From 2004 to 2013 I have had extensive work/repairs/up-grades done on my 2001 Classic w/slide at C&G. Rod and his wife are the best! Top quality work and always done in a timely fashion. Rod knows Airstreams and will do any custom work that you might want. I am very satisfied and highly recommend this company.
To blame someone for damage when you are not 100% sure is not acceptable. Practice due diligence as mentioned in prior posts on this matter and there will be no need to tarnish a great reputation on a guess.
shame, shame, double shame !
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Old 07-14-2013, 08:20 AM   #37
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So after six years, whatever possessed you people to dredge up this bashing thread? Or do you think maybe C&G didn't get punished enough back in 2007?
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