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Old 10-16-2020, 10:27 PM   #1
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2020 30' Classic
Colleyville , Texas
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Alde heat GAS FAILURE

We purchased a 2021 30ft Classic. While out in our second trip, we have had ongoing “GAS FAILURE” notices on our Alde control screen while using the LP heat mode. We are on a two week trip. We are in temperatures in the 30s and need heat!!! Help!!
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Old 10-16-2020, 10:58 PM   #2
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2012 25' FB Eddie Bauer
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Virginia Beach , Virginia
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Quote:
Originally Posted by Rmgauntt View Post
We purchased a 2021 30ft Classic. While out in our second trip, we have had ongoing “GAS FAILURE” notices on our Alde control screen while using the LP heat mode. We are on a two week trip. We are in temperatures in the 30s and need heat!!! Help!!
Seems almost too stupid to mention, but dealers are notorious for sending you down the road with almost empty propane bottles, so check them first. In really cold weather pressure can fall, so try opening both tanks. Do it slowly, as OPD valves shut off if pressure drops too suddenly ( like a hose splitting). Next, every gas appliance SHOULD have its own cutoff valve for maintenance purposes. Check to make sure yours is fully open on the Alde. ( valve parallel to the line). If you are using the stove top and have the refrigerator on propane that could also cause low pressure. Try running the alde alone. You can turn the fridge off for a couple of ahour if you keep the doors shut.
If you have an electric hookup, a small space heater IS a good backup. As is an antique original Coleman lantern.
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Old 10-19-2020, 12:24 PM   #3
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Originally Posted by Rmgauntt View Post
We purchased a 2021 30ft Classic. While out in our second trip, we have had ongoing “GAS FAILURE” notices on our Alde control screen while using the LP heat mode. We are on a two week trip. We are in temperatures in the 30s and need heat!!! Help!!
Hi Rmgauntt,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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Old 10-24-2020, 03:58 PM   #4
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2019 30' Classic
Menahga , Minnesota
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Alde has failure

Thanks for posting, we purchased a 2018 classic and have just started having this issue as well. We have a note into customer service for assistance as the manual doesn’t address it. Fingers crossed this gets resolved before the cold weather hits this week. God bless!
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