Received my letter regarding the extended warranty on 7 February. Send the required information in an e-mail to the nearest MB dealer on 9 February. Received requested acknowledgement of receipt that same day. He said that it has taken 4-6 weeks to process these type of claims in the past. Received a 'great news' e-mail from the dealer on 12 February that MB had approved the claim. Received the check today from the dealer. They reimbursed me for sensor replacements that I had done at a nearby private repair shop ~$950 in total. First failure was one of the rear sensors. Repairman called his MB contact and was told to replace both - so he did. Second failure was a front sensor - and only the failed one was replaced. Impressive response from MB and the closest dealer.
I also go the extended sensor warranty from Mercedes-Benz last week. I have not had to get any of my sensors replaced yet. Now I'm good until October 2022 with this 10 year - no mileage warranty extension.
Good to know they reimbursed you for the fix.
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- - Mike
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2024 Airstream Interstate 19e AWD
Previous: 2013 Airstream Interstate 3500 Ext Lounge
The seller of our new to us AI contacted me and told me he got the letter that is referenced above. Problem is, he cannot find the letter and only told me that Im now covered for years to come. What can I do to register myself as the new owner and have ours checked?
The seller of our new to us AI contacted me and told me he got the letter that is referenced above. Problem is, he cannot find the letter and only told me that Im now covered for years to come. What can I do to register myself as the new owner and have ours checked?
One way might be to reach out to the service department at your nearest Mercedes dealer that also handles Sprinters. Another way might be to reach out to some form of "contact us" on the MB USA website. After getting our van service at MB $$$$, they started mailing the recall notices to us.
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Rocinante Piccolo is our new-to-us 2016 Interstate Lounge 3500 EXT
(Named for John Steinbeck's camper from "Travels With Charley")
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