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Old 09-25-2022, 10:33 AM   #1
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2022 Interstate 19
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Sprinter step

We have a 2022 Sprinter 19ft. and the step that is supposed to retract sometimes only goes in half way, is there anything to troubleshoot before taking back to dealer.
Thanks
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Old 09-25-2022, 10:37 AM   #2
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Check for loose or binding connectors and hinge points, loose or missing bolts, or debris caught in the pivot points. Lube the pivot points. They are designed to stop when excess resistance is encountered.
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Old 09-25-2022, 03:58 PM   #3
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Yeah, it's failing to operate properly within warranty. Add it to your list of things to have the dealer either service or replace under warranty.
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Old 09-26-2022, 09:54 AM   #4
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We had that problem. It was very intermittent and behaved erratically when it did fail. Not erratic in regard to where it stopped. It would always stop in the same place. All was clean and looked okay. The dealer (hours away) would state "it works for me". We got a video of it doing the half close and they still were saying nothing wrong. In some cases it would finish closing three minutes later. The final fix was to remake the connections. Best guess it was electrical, not mechanical. Hope this is helpful.
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Old 09-26-2022, 10:39 AM   #5
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BTW, if the dealer opts to replace the step, don't be surprised if the wait for new steps is several weeks or even a couple of months. I had our dealer replace our electric step last year (not under warranty), took at least two months to get one in. Works great now, however, so I guess we did the right thing.
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Old 09-27-2022, 06:22 AM   #6
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Magnet Switch

Another simple thing to check is the magnet trigger switch on the side of the screen door. After closing and opening the door a lot, it either comes loose or sometimes it even breaks. Pretty easy fix and you can get one at Amazon:

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

I had the problem with my stair opening halfway or not in all the way. I replaced the switch and haven’t had any problems since. I carry a spare just in case.
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Old 09-27-2022, 08:48 AM   #7
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Zip Tape

Actually one more thingÖ

As others have mentioned check under the step as there is a thin piece of sheet metal that likes to come down and allow pebbles and rocks to lodge in there and not allow the step to close fully. Stupid design as this shouldíve been completely sealed. Iíve used a leaf blower in the past to blow out small rocks and debris.

What I did temporarily until Iím able to take the whole thing down, fix the sheet metal overhang and go through it is put some insulation very sticky Zip tape to cover this area. Itís very tight to get one complete piece of tape the width of the step as this is what you want.

What I did was place the Zip tape on the very end of the step upside down so that the sticky part was on top. I bent over the ends to the side of the step so that it would stay down. I then cut a quarter of the the tape with a blade. I didnít want it the full width of the tape as I wanted to be able to stick the tape to the underside with a scraper and screw driver.

I closed the door and with a long screw driver, I held up the sheet metal flap so that the tape didnít get caught. When the step was in, I then secured the tape to the sheet metal and cutoff the ends. For now this has been working until I get a chance to take it down.

While youíre at it, you can also lubricate the chain. I lubricate it from the top with the step extended and from the bottom with the step retracted. From the bottom, I just slightly pull down on the plastic shroud and inject the lube with the nozzle and can get pretty good coverage of the chain.

I use Kwik Lube and works great. i use it lube the sliding door too.

https://www.amazon.com/Kwikee-Produc...94&sr=8-1&th=1
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Old 09-27-2022, 08:49 AM   #8
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Chain Lube

Chain top and bottom.
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Old 09-28-2022, 11:41 AM   #9
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Quote:
Originally Posted by StogieMan View Post
Chain top and bottom.
No chain with the OP step. Different design.
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