Could you please tell me how much they charged for labor, or how many hours they took? I'm trying to decide whether to have my local guy install a retro fit from Shoreline. (I'm presuming your part number was CRRK-01). The Airstream advisor says that a total replacement is cheaper, because of labor; I'm not ready to accept that.
Update on our situation: we removed the plastic hose guides at the opening to the reel compartment (as others suggested) and are able to manually deploy and store the hose on the reel. Not a great permanent solution, but at least we can dump OK.
Originally Posted by Rocinante
We completely agree with your analysis, which is why we had our dealer rebuild ours with the kit we got from Shoreline. Actually, they seemed to appreciate that we brought the van in with the necessary parts, because it made the job a bit faster for them (e.g. no need to order and wait for parts before digging in).