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02-23-2014, 06:34 PM
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#1
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Rivet Master 
2018 23' International
Currently Looking...
San Diego
, California
Join Date: Oct 2013
Posts: 1,185
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Recommendations for San Diego area Service place?
Anyone have recommendations for Airstream service in the San Diego area?
So far, we've been dealing with RV Solutions. They're very nice, but the process for getting anything done is painfully slow.
Each time we've been in for something, they look at it, then they say they have to submit the repair to airstream for approval (warranty work), then we wait a couple weeks, then we have to drive back to RV Solutions and leave Fiona there.
It's taking 3-4 weeks to accomplish anything! Is this the way it's supposed to work? Do we have any other choice of repair places? They are the only dealer down here.
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02-23-2014, 08:33 PM
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#2
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Rivet Master 
2011 Interstate Coach
Overland Park
, Kansas
Join Date: Aug 2011
Posts: 2,797
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According to Bing, they're the only ones in San Diego.
__________________
Glass half full or half empty to an engineer is the glass is twice as big as it needs to be.
PM me for sale info on my 2011. SOLD! 
Upfitted Transit 350 sitting in driveway.
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02-23-2014, 08:41 PM
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#3
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Rivet Master 
Airstream Dealer
Corona
, California
Join Date: Feb 2002
Posts: 16,497
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Quote:
Originally Posted by weirdstuff
Anyone have recommendations for Airstream service in the San Diego area?
So far, we've been dealing with RV Solutions. They're very nice, but the process for getting anything done is painfully slow.
Each time we've been in for something, they look at it, then they say they have to submit the repair to airstream for approval (warranty work), then we wait a couple weeks, then we have to drive back to RV Solutions and leave Fiona there.
It's taking 3-4 weeks to accomplish anything! Is this the way it's supposed to work? Do we have any other choice of repair places? They are the only dealer down here.
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A warranty dealer has a basic "blank" authority to take care of minor things.
Major things can usually be authorized by a simple phone call to the factory.
Call the factory and ask for Dave Schumann.
Andy
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02-23-2014, 09:16 PM
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#4
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Rivet Master 
2018 23' International
Currently Looking...
San Diego
, California
Join Date: Oct 2013
Posts: 1,185
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Quote:
Originally Posted by 73shark
According to Bing, they're the only ones in San Diego.
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Correct. The only other one is in Orange County, 2 hours away, where we bought her. Do not recommend them, at least as far as sales goes.
I guess I was wondering if using a dealer is the only option.
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02-23-2014, 10:28 PM
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#5
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4 Rivet Member 
1988 32' Excella
Bonita
, California
Join Date: Dec 2006
Posts: 325
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For warranty work, dealer is the only option. C&G in bellflower would be the only other place I would recommend but again it's up north. Ever thought of joining the local airstream club in San Diego?
__________________
Happiness only real when shared.
Christopher Johnson McCandless
2/12/68 - 8/18/92
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02-24-2014, 12:00 AM
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#6
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1 Rivet Member 
Currently Looking...
Irvine
, California
Join Date: Feb 2014
Posts: 5
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Weirdstuff: Since you mentioned Airstream OC, might I ask what you not like about them - technical expertise, courtesy, dealing tactics, etc? Since I'm in OC, they are the closest dealer to me.
Currently AI is at the top of my list, but I'm still finding out more about them everyday. Thanks to this great forum, I've been taking copious notes though I'm only on page 3 of older posts.
-alex
Quote:
Originally Posted by weirdstuff
Correct. The only other one is in Orange County, 2 hours away, where we bought her. Do not recommend them, at least as far as sales goes.
I guess I was wondering if using a dealer is the only option.
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02-24-2014, 09:03 AM
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#7
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Newbie
2013 Interstate Coach
Fort Worth
, Texas
Join Date: May 2013
Posts: 290
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For what it is worth, that is exactly the experience I have with my dealer. When I call for a service appointment, the first available is four to six weeks out, Airstream approval for warranty repair five to ten working days, receipt of parts from Airstream or Fiama runs another five to ten working days or longer. So from the time I call for a service appointment until I get my AI back repaired and ready to roll — a couple of months or longer. The quality of the work is excellent and their prices reasonable but the delay turns my AI into a "shop queen".
__________________
Make errors — otherwise the Great Spirit realizes
you have finished your purpose on earth.
— Navajo saying
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02-24-2014, 10:02 AM
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#8
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Rivet Master 
2018 23' International
Currently Looking...
San Diego
, California
Join Date: Oct 2013
Posts: 1,185
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Everyone, thanks for your input and feedback. Much appreciated.
Quote:
Originally Posted by rent
Weirdstuff: Since you mentioned Airstream OC, might I ask what you not like about them - technical expertise, courtesy, dealing tactics, etc? Since I'm in OC, they are the closest dealer to me.
Currently AI is at the top of my list, but I'm still finding out more about them everyday. Thanks to this great forum, I've been taking copious notes though I'm only on page 3 of older posts.
-alex
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Alex, I will send you a private message re: AS OC.
We love our AI! No regrets spending the extra money on it, compared to other brand options!
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