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Old 12-08-2022, 01:28 PM   #21
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2014 30' International
DFW Airport , Texas
Join Date: Jul 2013
Posts: 100
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Originally Posted by Gerdog View Post
We had a similar experience with the automatic door on our GT that had to go back to MBZ dealer and AS service a few times. On ours MBZ had to remove the galley and the AS dealership service had to reassemble. It’s amazing how many parts there are and they missed reconnecting some of them correctly which took some back and forth. Overall it took us about 3 months. I assume you are doing this at one of the local dealers and I have found that QC for these types of repairs can be less than desirable. You just need to be relentless in your follow up with them to get things prioritized. I have no doubt they will fix it its more about how long you sit in a queue over there. By the way I copied your set up for larger inverter and batteries, thank you….Good luck with everything!
You are seriously misinterpreting the reasons for and the intentions of the Lemon Laws. So in spewing this invective or put another way, in claiming its application to an RV, Boat, Plane or House you are effectively implying that the branding of seller should have by law, design and production included the branding , design, engineering and function of every component installed on those vessels. And of course its not the case and were it so, the cost would make the purchase of any size of such a vehicle/vessel prohibitive or render them kit suppliers.

When you purchase a Mercedes van or car, these Lemon Laws, apply to Mercedes who supplies the entire design, its specification and operational interfaces. Hence a single warranty for the entire vehicle except the tires (about which you seem to have no complaint) and a set of laws to make sure they deliver. And because they have to and will sell thousands of these vehicles they are financially willing to stand in front of all their suppliers for warranty and service but again notably, except the tires even though they chose and installed them.

Effectively the RV OEMs install off the peg systems and hook them up. They are individually small customers of the behemoths that make the TVs, water pumps, tanks etc and have relatively little clout to leverage a customer problem. This is exacerbated by the very few suppliers of these products (in part because both their and total demand is so small): so they don't have the leverage to force the supplier to make good on some fault which may or may not have been customer induced. Dealers have even less leverage on their suppliers (OEMs and components) and so are often less effective than the buyers expect. Once again because they are little more than resellers having little invested in the brands they sell other than some training (perhaps) and experience.

In short this is a rickety cottage industry which is larger than any other nation's equivalent but not large enough to provide the type of service that one gets in (say) Europe where the fewer customers and the smaller geographic and supplier bases make it easier to see and manage the whole supply chain.

We are victims of our own good fortune.
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Old 12-08-2022, 01:47 PM   #22
cmipilot
 
1975 27' Overlander
Flower Mound , Texas
Join Date: Jun 2008
Posts: 14
You seriously need a trip to the "How to Be a Squeaky Wheel" class, advanced version. 6 months???? 6 weeks would be outrageous. Time to threaten a lawsuit.
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Old 12-09-2022, 04:10 AM   #23
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2021 Interstate 24GL
Los Angeles , California
Join Date: Sep 2020
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thanks guys for the comments.

The van is being repaired at the dealer where I originally purchased it from.

I have not received any further contact since 11/17, when they told me the van is back from MB and now the black tank is leaking...

I have MercedesMe connect setup on the van, and whenever they touch the van I would know, since they always leave it unlocked and i get notifications. it has been silent since 11/17.

I'll give them a call tomorrow and find out what's the latest...
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Old 12-09-2022, 07:43 AM   #24
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2007 Interstate
League City , Texas
Join Date: Oct 2014
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Please keep us posted. This is an interesting thread on multiple levels.
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Old 12-09-2022, 08:14 AM   #25
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2019 30' Classic
New Milford , Pennsylvania
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typical Thor quality and service.
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Old 12-09-2022, 01:09 PM   #26
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2021 Interstate 24GL
Los Angeles , California
Join Date: Sep 2020
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So I got a call this morning from the dealer, the service rep left a voicemail (i was unable to answer earlier)

she said the corporate just approved the warranty claim on the black tank, and while they were at it, they found the galley sink drain was also leaking?? which they got approval to replace as well... she also requested a rush on the parts order and hopefully can get van fixed asap.

so it took exactly 3 weeks for Airstream to approve a warranty claim...

I guess Airstream dealers don't want to get stuck with "unapproved" warranty claims which means they will be paying out of their pocket.

with normal car manufactures, the tech just follows the repair procedure and replace as needed, then bill the manufacture for the work / parts... much more efficient way.
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Old 12-09-2022, 01:18 PM   #27
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League City , Texas
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…….corporate just approved the warranty claim on the black tank, and while they were at it, they found the galley sink drain was also leaking?? …..
Prescient much?? Because it is directly relevant to this subsequent update by the OP, for emphasis I am pasting these excerpts from my #6 post above:

“…in MANY historical cases with Interstates, there is not “a” black tank leak - there are actually 2 or 3 at the same time. And if you get a repair technician who doesn’t know what to look for, you could get one of them fixed without having the underlying cause rectified (which means it will happen again), or without having ALL of them rectified,…

….my husband and I had to replace our entire black and gray plumbing systems due to defective installation by Airstream. It was a known issue for which numerous other first-gen Interstate owners successfully made warranty claims, but we bought our Interstate second-hand and the warranty period had expired by that time…”


Bottom line:

Make sure ALL of this work is done thoroughly and correctly for you. Otherwise you might find yourself out-of-warranty and having to pay for it out of your own pocket if they miss something during your current repairs.
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Old 12-30-2022, 12:40 AM   #28
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2021 Interstate 24GL
Los Angeles , California
Join Date: Sep 2020
Posts: 112
So a little update...

Finally they called me today and the van is good to go.

I did have to pay $16x to replace the grey tank heater that was falling apart (it's just glued on and it was flapping around)
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