Quote:
Originally Posted by Gerdog
We had a similar experience with the automatic door on our GT that had to go back to MBZ dealer and AS service a few times. On ours MBZ had to remove the galley and the AS dealership service had to reassemble. It’s amazing how many parts there are and they missed reconnecting some of them correctly which took some back and forth. Overall it took us about 3 months. I assume you are doing this at one of the local dealers and I have found that QC for these types of repairs can be less than desirable. You just need to be relentless in your follow up with them to get things prioritized. I have no doubt they will fix it its more about how long you sit in a queue over there. By the way I copied your set up for larger inverter and batteries, thank you….Good luck with everything!
|
You are seriously misinterpreting the reasons for and the intentions of the Lemon Laws. So in spewing this invective or put another way, in claiming its application to an RV, Boat, Plane or House you are effectively implying that the branding of seller should have by law, design and production included the branding , design, engineering and function of every component installed on those vessels. And of course its not the case and were it so, the cost would make the purchase of any size of such a vehicle/vessel prohibitive or render them kit suppliers.
When you purchase a Mercedes van or car, these Lemon Laws, apply to Mercedes who supplies the entire design, its specification and operational interfaces. Hence a single warranty for the entire vehicle except the tires (about which you seem to have no complaint) and a set of laws to make sure they deliver. And because they have to and will sell thousands of these vehicles they are financially willing to stand in front of all their suppliers for warranty and service but again notably, except the tires even though they chose and installed them.
Effectively the RV OEMs install off the peg systems and hook them up. They are individually small customers of the behemoths that make the TVs, water pumps, tanks etc and have relatively little clout to leverage a customer problem. This is exacerbated by the very few suppliers of these products (in part because both their and total demand is so small): so they don't have the leverage to force the supplier to make good on some fault which may or may not have been customer induced. Dealers have even less leverage on their suppliers (OEMs and components) and so are often less effective than the buyers expect. Once again because they are little more than resellers having little invested in the brands they sell other than some training (perhaps) and experience.
In short this is a rickety cottage industry which is larger than any other nation's equivalent but not large enough to provide the type of service that one gets in (say) Europe where the fewer customers and the smaller geographic and supplier bases make it easier to see and manage the whole supply chain.
We are victims of our own good fortune.
Linear Mode
