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Old 02-08-2024, 07:05 AM   #1
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Jackson Center

Hi all

Anyone have a name and contact info for a customer service rep in Jackson Center? I need to contact them about reimbursement for a repair (black tank clean out valve that was installed backwards). Rig is out of warranty but the issue was just discovered.

Thanks
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Old 02-08-2024, 09:55 AM   #2
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In my experience either I have contacted the dealer and they check with Airstream or I've filled out the customer service form on the AS website and they have gotten back to me within a day.
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Old 02-17-2024, 02:58 PM   #3
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In my experience, once you're out of warranty Airstream's got a big load of nothing for you, but it sure would be nice if they took care of this.
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Old 02-18-2024, 11:37 AM   #4
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Update on Mothership response

I emailed Jackson Center's customer service, explained the nature of the problem. They asked that I have the Dealer submit a warranty claim for their review. The Dealer submitted a warranty claim for the needed repair and.....

Airstream approved it. So that was good.

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Old 02-18-2024, 01:36 PM   #5
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Quote:
Originally Posted by Airlock View Post
I emailed Jackson Center's customer service, explained the nature of the problem. They asked that I have the Dealer submit a warranty claim for their review. The Dealer submitted a warranty claim for the needed repair and.....

Airstream approved it. So that was good.

Thank you for the quick follow-up. Glad to hear Airstream still has some goodwill toward owners. This was an obvious manufacturing error that many others have mentioned in the past.
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Old 02-18-2024, 10:58 PM   #6
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Great news!
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Old 02-21-2024, 06:10 PM   #7
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See this thread.

https://www.airforums.com/forums/f24...ir-204132.html
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