Originally Posted by SwampRV
Is the Fusion a Mercedes product or Airstream. I know who makes it but who is responsible to fix it? Which company installed it?
Neither. The Fusion RV Infotainment System is an aftermarket system purchased and installed by Airstream to replace the Mercedes OEM system.
Which means that if it's a hardware defect, you have to deal with Garmin, the company that makes it. If it's a labor defect (installed incorrectly), that's an Airstream issue.
In any RV van conversion, you have many, many warranties to deal with. There's the original Mercedes warranty on anything that came as original equipment on the van when Airstream purchased it. There's the Airstream parts warranty for any parts that Airstream made (mostly coachwork and cabinetry), plus the Airstream labor warranty for anything that Airstream installed. Then you've got individual manufacturer warranties for anything that Airstream bought and installed, from companies like Garmin, Fiamma, Dometic, Attwood, and Onan, to name just a few.
And the one thing all
of these companies have in common is, when you file a warranty claim, they will all, without fail, try to point the finger at someone else, because honoring a warranty claim costs money and they all want someone else to foot the bill.