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Old 11-21-2020, 12:36 PM   #1
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2021 Interstate 24GT
Bend , Oregon
Join Date: May 2011
Posts: 4
Airstream Connect "Prewire"

I just set-up my new
Pepwave MAX BR1 MK2 router to my new 2021 Airstream GT / TB. The router is working great and my verizon SIM is connected and all is well. UNTIL I turn off the ignition on the van. The router will not turn on when plugged into shore power, with the inverter on or off, or if I run the generator. It only works when the van engine is running! I am using the power adapter that came wrapped in the cord bundle with the 5 color coded antenna wires.
This is so disappointing. Has anyone had this problem? Please tell me I am missing something. Thanks for your help.
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Old 11-21-2020, 03:14 PM   #2
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2021 Interstate 24GL
Los Angeles , California
Join Date: Nov 2020
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Frustrating one. Seems like it may be wired to the wrong 12v feed - which I would guess is a reasonably quick fix for the service department based on how quickly they were able to swap out a breaker for me last week.

Next to the fuse and breaker panel there is a keyed on/off switch to control the routerís power. Does that have any affect on the router power when the ignition is on or off?
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Old 11-23-2020, 09:28 AM   #3
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Quote:
Originally Posted by Heatherbend View Post
I just set-up my new
Pepwave MAX BR1 MK2 router to my new 2021 Airstream GT / TB. The router is working great and my verizon SIM is connected and all is well. UNTIL I turn off the ignition on the van. The router will not turn on when plugged into shore power, with the inverter on or off, or if I run the generator. It only works when the van engine is running! I am using the power adapter that came wrapped in the cord bundle with the 5 color coded antenna wires.
This is so disappointing. Has anyone had this problem? Please tell me I am missing something. Thanks for your help.
Hi Heatherbend,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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