Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-15-2018, 02:53 PM   #41
3 Rivet Member
 
2017 30' Classic
Cave Creek , Arizona
Join Date: Aug 2016
Posts: 134
Quote:
Originally Posted by Mollysdad View Post
No one is disputing that AS customer service is good.

My contention was that the service that posts here is not AS Customer service. They are not. I have no idea if they're helping or not since I've never used them. I was just curious what percentage of the customers who followed up with them got a reply from Airstream. 10%? 99%?



What they do well is to make us all believe, "Airstream cares".

(and that's not a bad thing in itself.....unless it stops there.)


Mollysdad- In July we were on a monthlong trip and I had a problem arise. I reached out to the forum hoping someone could offer advice. AirstreamInc replayed and asked for my VIN contact info etc like everyone has seen many times. I responded by PM as requested. I was never contacted by Airstream and I followed up with AirstreamInc with no response. I did find a workaround to my problem so continued on my trip. In the end I have an appointment with the local dealer in Sept to fix the issue.

In retrospect I donít think if I was in contact with Airstream customer support that it would have made any difference. But to your question and point, for me the AirstreamInc 3rd party service was an empty shell - it was a dead end. To be clear Iím not complaining, I am perfectly capable of calling the 1-877 customer service number and would have if necessary. Im glad AirstreamInc made a difference for others.
__________________
Pete B55
2017 Classic
2017 F-250
Pete B55 is offline   Reply With Quote
Old 08-17-2018, 06:51 AM   #42
4 Rivet Member
 
2017 Interstate Grand Tour Ext
Houston , Texas
Join Date: Jan 2017
Posts: 449
Quote:
Originally Posted by Mollysdad View Post
Great!

Can anyone here say they've been contacted by Airstream with a solution the their problem?...
Airstream contacted me privately in response to my posting about my Couch Pivot Bolt Failure problem. http://www.airforums.com/forums/f240...re-179771.html

The exchange was informative and helpful.
__________________
Leigh & Bettie
Houston TX
2017 Interstate GT
BMW R1200GS
TayaraTravel is offline   Reply With Quote
Old 08-17-2018, 09:00 AM   #43
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 620
Blog Entries: 1
Quote:
Originally Posted by Pete B55 View Post
Mollysdad- In July we were on a monthlong trip and I had a problem arise. I reached out to the forum hoping someone could offer advice. AirstreamInc replayed and asked for my VIN contact info etc like everyone has seen many times. I responded by PM as requested. I was never contacted by Airstream and I followed up with AirstreamInc with no response. I did find a workaround to my problem so continued on my trip. In the end I have an appointment with the local dealer in Sept to fix the issue.

In retrospect I donít think if I was in contact with Airstream customer support that it would have made any difference. But to your question and point, for me the AirstreamInc 3rd party service was an empty shell - it was a dead end. To be clear Iím not complaining, I am perfectly capable of calling the 1-877 customer service number and would have if necessary. Im glad AirstreamInc made a difference for others.
Hi Pete B55,

We're very sorry you did not receive a response. Is there anything that we can assist with at this point? If so, please message us with details and please do not hesitate to reach out in the future.

You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com

Thank you.
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Old 08-17-2018, 12:50 PM   #44
Rivet Master
 
UKDUDE's Avatar
 
2014 Interstate Ext. Coach
Sedona , Arizona
Join Date: Jul 2008
Posts: 1,084
Well, AirstreamInc, I've now written twice to Airstream at customer_support@airstream.com because I need some spare parts; and I haven't received any replies whatsoever.

Can you please get them to respond!
UKDUDE is offline   Reply With Quote
Old 08-17-2018, 01:15 PM   #45
Rivet Master
 
Boxster1971's Avatar
 
2013 Interstate Coach
Fulton , Maryland
Join Date: May 2010
Posts: 3,383
Quote:
Originally Posted by UKDUDE View Post
Well, AirstreamInc, I've now written twice to Airstream at customer_support@airstream.com because I need some spare parts; and I haven't received any replies whatsoever.

Can you please get them to respond!
Airstream does not sell parts direct to individuals. You have to contact a dealer to get your parts. Been there done that.
__________________
- - Mike
--------------------------
2013 Airstream Interstate Lounge EXT
Boxster1971 is offline   Reply With Quote
Old 08-17-2018, 01:40 PM   #46
Contributing Member
 
Pahaska's Avatar
 
2018 Interstate Grand Tour Ext
Austin (Hays County) , Texas
Join Date: Jun 2002
Posts: 7,010
Images: 4
Quote:
Originally Posted by Boxster1971 View Post
Airstream does not sell parts direct to individuals. You have to contact a dealer to get your parts. Been there done that.
Unless you go to the factory at Jackson Center. They will pull parts off the production for you line if needed. I picked up some parts there in June.
__________________
John W. Irwin
2018 Interstate GT, "Sabre-Dog V"
WBCCI #9632
Pahaska is offline   Reply With Quote
Old 08-17-2018, 01:59 PM   #47
Prof. of Pending Projects
 
wachuko's Avatar
 
2018 Tommy Bahama Interstate
Orlando , Florida
Join Date: Sep 2017
Posts: 2,504
Quote:
Originally Posted by Boxster1971 View Post
Airstream does not sell parts direct to individuals. You have to contact a dealer to get your parts. Been there done that.
Yes. Same here. The back and forth with Airstream in my case, was to confirm part numbers. But all ordering is with dealer and their outrageous mark-ups...

Quote:
Originally Posted by Pahaska View Post
Unless you go to the factory at Jackson Center. They will pull parts off the production for you line if needed. I picked up some parts there in June.
Ahhh... lucky you! You saved doing that while there...
__________________
Safe travels!
Wachuko
WBCCI #26769
2018 Airstream Interstate 3500 Lounge EXT Tommy Bahama w/ARS
wachuko is offline   Reply With Quote
Old 08-17-2018, 02:07 PM   #48
Half a Rivet Short
 
2017 30' Classic
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 8,901
Hi

Sort of, but not quite on topic.

I went the route of putting in my "cry for help" through the system on the Airstream site. The note went in after 5 yesterday. That got me a call back from JC by about 10AM this morning. I now have a slot for service mid day Monday. I'd say that's pretty darn good response.

Bob
uncle_bob is offline   Reply With Quote
Old 08-17-2018, 02:23 PM   #49
Rivet Master
 
UKDUDE's Avatar
 
2014 Interstate Ext. Coach
Sedona , Arizona
Join Date: Jul 2008
Posts: 1,084
Quote:
Originally Posted by Boxster1971 View Post
Airstream does not sell parts direct to individuals. You have to contact a dealer to get your parts. Been there done that.
Didn't know that Mike! Would have appreciated a courtesy response though.
UKDUDE is offline   Reply With Quote
Old 08-17-2018, 05:20 PM   #50
Rivet Master
 
Boxster1971's Avatar
 
2013 Interstate Coach
Fulton , Maryland
Join Date: May 2010
Posts: 3,383
Quote:
Originally Posted by UKDUDE View Post
Didn't know that Mike! Would have appreciated a courtesy response though.

Agree - they should have told you. That's how I found out when I asked the question to Airstream customer service. They responded by telling me I had to go to a dealer for the part I needed.

Based on other responses I guess if you go to Airstream in person at JC they will get you the parts you need.
__________________
- - Mike
--------------------------
2013 Airstream Interstate Lounge EXT
Boxster1971 is offline   Reply With Quote
Old 08-17-2018, 06:03 PM   #51
Wannabe RV'er in training
 
Alex AVI's Avatar
 
2018 Interstate Lounge Ext
High Desert , Las Vegas , Nevada
Join Date: Feb 2018
Posts: 2,460
Quote:
Originally Posted by Boxster1971 View Post
Based on other responses I guess if you go to Airstream in person at JC they will get you the parts you need.
MIKE - Did not know this. Considering it takes my local dealer a long time to get parts (which they attribute to AS supply issue), I probably should line up a side trip to JC when I do my Chicago trip to get some AS parts I want.
Alex AVI is offline   Reply With Quote
Old 08-17-2018, 07:18 PM   #52
Rivet Master
 
CBWELL's Avatar
 
1994 34' Excella
Warren , Manitoba
Join Date: Apr 2006
Posts: 734
Order them from OutofDoorsMart and they will arrive in a couple of days. They have a good inventory and are great to deal with. Parts people there know their stuff, and shipping is honest, actual cost!
__________________
ACI #7394
2012 GMC 2500 HD Duramax Denali
1976 31' Gone but fondly remembered
1976 22' Argosy
Hensley Hitch
CBWELL is online now   Reply With Quote
Old 08-17-2018, 07:20 PM   #53
Rivet Master
 
UKDUDE's Avatar
 
2014 Interstate Ext. Coach
Sedona , Arizona
Join Date: Jul 2008
Posts: 1,084
Quote:
Originally Posted by Boxster1971 View Post
Agree - they should have told you. That's how I found out when I asked the question to Airstream customer service. They responded by telling me I had to go to a dealer for the part I needed.

Based on other responses I guess if you go to Airstream in person at JC they will get you the parts you need.


Haha, I wish it were that easy! I did call them and was told many parts are not there for picking off the shelf, they need to be manufactured to order. An example is the roadside bed extension - the particle board disintegrated around the hinge. They donít have a stock of them.
UKDUDE is offline   Reply With Quote
Old 08-17-2018, 10:35 PM   #54
Rivet Master
 
Foiled Again's Avatar
 
2012 25' FB Eddie Bauer
Vintage Kin Owner
Virginia Beach , Virginia
Join Date: Sep 2004
Posts: 7,251
Quote:
Originally Posted by Alex AVI View Post
MIKE - Did not know this. Considering it takes my local dealer a long time to get parts (which they attribute to AS supply issue), I probably should line up a side trip to JC when I do my Chicago trip to get some AS parts I want.
Someone who lives near Jackson Center has a great opportunity to provide speedy AND less pricy parts to the multitude

OTOH Airstream Corporation has a golden opportunity to spank the doo-doo out of the dealerships with of many well founded complaints.... attn: LionSun Abich Dealer, due to your appalling service complaint history, your exclusive right to sell Airstream parts has been suspended until...

Just sayin'
__________________
Today is a gift, that's why they call it the present.
Foiled Again is offline   Reply With Quote
Old 08-17-2018, 11:41 PM   #55
Wannabe RV'er in training
 
Alex AVI's Avatar
 
2018 Interstate Lounge Ext
High Desert , Las Vegas , Nevada
Join Date: Feb 2018
Posts: 2,460
Quote:
Originally Posted by Foiled Again View Post
... attn: LionSun Abich Dealer,
FOILED AGAIN - Took me a few retakes before I realized this was not a real dealer name, though it ought to be. I was actually about to Google the name before it hit me. Funny!
Alex AVI is offline   Reply With Quote
Old 08-18-2018, 05:47 AM   #56
Half a Rivet Short
 
2017 30' Classic
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 8,901
Quote:
Originally Posted by Foiled Again View Post
Someone who lives near Jackson Center has a great opportunity to provide speedy AND less pricy parts to the multitude

OTOH Airstream Corporation has a golden opportunity to spank the doo-doo out of the dealerships with of many well founded complaints.... attn: LionSun Abich Dealer, due to your appalling service complaint history, your exclusive right to sell Airstream parts has been suspended until...

Just sayin'
Hi

The gotcah may be that they are the "best of the best" in their area .... I also suspect that sales targets on new trailers count pretty highly when dealers get evaluated.

Bob
uncle_bob is offline   Reply With Quote
Old 08-18-2018, 03:37 PM   #57
Rivet Master
 
Boxster1971's Avatar
 
2013 Interstate Coach
Fulton , Maryland
Join Date: May 2010
Posts: 3,383
Quote:
Originally Posted by CBWELL View Post
Order them from OutofDoorsMart and they will arrive in a couple of days. They have a good inventory and are great to deal with. Parts people there know their stuff, and shipping is honest, actual cost!

CBWELL - OutofDoorsMart only sells Airstream trailers so I doubt they carry any parts for an Interstate. I get my parts from Colonial Airstream in NJ where I bought my Interstate. If they have the part in stock it ships that same day.
__________________
- - Mike
--------------------------
2013 Airstream Interstate Lounge EXT
Boxster1971 is offline   Reply With Quote
Old 08-19-2018, 07:42 PM   #58
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 620
Blog Entries: 1
Quote:
Originally Posted by UKDUDE View Post
Well, AirstreamInc, I've now written twice to Airstream at customer_support@airstream.com because I need some spare parts; and I haven't received any replies whatsoever.

Can you please get them to respond!
Hi UKDUDE,

If you have any questions about ordering parts, please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

Thank you.
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Really? REALLY? (financing a used Airstream) Belbein Financing 57 02-13-2017 03:00 PM
Really, really new Bambi! Pahaska Off Topic Forum 3 05-12-2009 08:20 AM
Really, really new!! Globeville Member Introductions 6 08-20-2007 03:33 PM
Really, Really, Really Hot swebster Airstream Motorhome Forums 8 11-16-2003 08:46 PM
Really really great site and Airstream FrankR On The Road... 5 07-14-2002 02:10 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 04:43 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.