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10-22-2017, 11:45 AM
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#41
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3 Rivet Member
2011 Interstate Coach
Evansville
, Indiana
Join Date: Sep 2015
Posts: 239
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Airbag replaced successfully
Freightliner of Evansville IN (a Sprinter dealer) did my airbag recall last month. I had called them in August and it took about a month for the parts to come in. Not sure if Freightliner has better access to parts for this recall but if you have a dealer close by you may want to give them a call.
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10-22-2017, 05:33 PM
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#42
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Rivet Master
Muskogee
, Oklahoma
Join Date: Mar 2011
Posts: 749
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Had mine replaced a couple of months ago. Both sides. The guy did it while talking on his cell phone the whole time.
__________________
2011 Interstate WD/Lounge (since sold).
2020 Leisure Van WonderRTB
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10-23-2017, 08:35 PM
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#43
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Rivet Master
2024 Interstate 19
Fulton
, Maryland
Join Date: May 2010
Posts: 3,872
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Quote:
Originally Posted by Protagonist
Contacted Mercedes Benz of Baton Rouge a month ago about the driver's side airbag recall on my Interstate and was told they have none available to install. A month later, they still have none available.
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That is frustrating.
I got mine replaced by a Freightliner dealer in Annapolis, MD in July. Although I had to take it back a second time to get the right unit. When I took it in for A Service they planned to do the airbag, but after checking the VIN found I needed a different airbag than they had in stock. Took about a week to get the right one.
__________________
- - Mike
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2024 Airstream Interstate 19e AWD
Previous: 2013 Airstream Interstate 3500 Ext Lounge
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11-27-2017, 07:04 AM
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#44
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Rivet Master
2007 Interstate
League City
, Texas
Join Date: Oct 2014
Posts: 6,139
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Potentially a new twist in the larger airbag saga... I'm posting this link just as an FYI, because as soon as I read it, what came to mind is the non-air-suspension'd Sprinter's legendary rough handling. If this kind of problem can manifest on a well-suspended, well-shocked minivan, what does the future hold for harsher vans with similar equipment? Every time I hit a concrete blow-out (a specific type of pot hole, in Texas vernacular) in our Interstate, it feels like a catastrophe in progress. It makes a gravel road seem like a Sunday walk in the park in comparison.
Could be nothing, but it's worth being aware, I think, especially as installed airbag components continue to age.
Excerpt:
"He says bumpy roads can cause vibrations that fool airbag control modules into thinking there has been a rollover.
"The software misinterpreted the information coming into the vehicle, deployed the airbags when it shouldn't have … This is not unique. I've seen this problem before myself," Keith said."
Drivers stunned, injured after airbags deploy without warning
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11-27-2017, 11:12 AM
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#45
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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I just (finally) got my new driver's side airbag installed last week on my 2012 Interstate.
Within a 2-week period, I replaced my seven-year-old Continentals with Michelins (all seven tires, not cheap but worth it), installed Sumo Springs on all four corners, and got a 4-wheel (actually 4-corner, 6-wheel) alignment. Since an aftermarket airbag suspension doesn't fit a non-EXT Interstate (EXT wasn't even an option when I bought mine), I've done everything I possibly can to minimize the chance of accidental airbag deployment.
All that's left is to make sure I match my speed to the road conditions.
__________________
I thought getting old would take longer!
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11-27-2017, 11:44 AM
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#46
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2 Rivet Member
2014 Interstate Ext. Coach
Antrim
, New Hampshire
Join Date: Jun 2015
Posts: 92
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Takata Airbag
What do we know about drivers side Takata airbag replacement.
Who has it already done?
Does it make sense to have the existing one disabled until a new one is in?
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11-27-2017, 12:18 PM
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#47
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Rivet Master
2024 Interstate 19
Fulton
, Maryland
Join Date: May 2010
Posts: 3,872
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I have had mine replaced on 2012/2013 Sprinter/Interstate.
I wouldn't recommend disabling the airbag while you wait.
Did you get a letter on the recall from Mercedes? If not they may not have you as the registered owner.
__________________
- - Mike
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2024 Airstream Interstate 19e AWD
Previous: 2013 Airstream Interstate 3500 Ext Lounge
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11-27-2017, 12:34 PM
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#48
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Rivet Master
2013 Interstate Coach
Waterloo
, Iowa
Join Date: Jun 2014
Posts: 1,598
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I have checked twice and was told that parts were not available. I didn't get the sense that they ever would be available in the Midwest. Somewhere I heard that the failure is most common in hot/humid climates, and that is where the limited supply of new parts is going.
Boxster:
How long did the repair take?
Did they muck-up the trim fit or finish when doing the repair?
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11-27-2017, 01:45 PM
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#49
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Rivet Master
Muskogee
, Oklahoma
Join Date: Mar 2011
Posts: 749
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Got my notice six months ago and both were replaced in the Midwest, if NE Oklahoma is considered in the Midwest.
__________________
2011 Interstate WD/Lounge (since sold).
2020 Leisure Van WonderRTB
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11-27-2017, 01:57 PM
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#50
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Rivet Master
2013 Interstate Coach
Townsend
, Tennessee
Join Date: Nov 2013
Posts: 749
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Got my “parts are available” letter from Mercedes (National). When I called dealer to set up appointment, per the letter, I was told the parts were not available. Called number on the letter and after some background effort on their part, they discovered the IT guys had not updated the dealer database. That done, the dealer has ordered my parts.....now I just wait for the call. (Location..East Tennessee)
__________________
FMCA # 436814
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11-27-2017, 10:26 PM
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#51
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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Quote:
Originally Posted by felixkagi
Who has it already done?
Does it make sense to have the existing one disabled until a new one is in?
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Mine was done a week ago.
If you're still waiting, it makes no sense to disable the airbag in the meantime. Of all the Takata airbags that deployed, only half of one percent have been defective. Those are pretty good odds. I'd say better to have an airbag that is 99.5% likely to work properly than one that has been deactivated and has a 0% chance of working.
__________________
I thought getting old would take longer!
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11-28-2017, 12:28 AM
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#52
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Rivet Master
2015 Interstate Ext. Coach
Lake Mary
, Florida
Join Date: Jan 2016
Posts: 504
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I have called to a local dealer, and he assured me that there is no recall for Tacata airbag at Mercedes as of today. Do anyone have a legal document or link to show them?
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11-28-2017, 04:20 AM
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#53
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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Quote:
Originally Posted by Mr. B
I have called to a local dealer, and he assured me that there is no recall for Tacata airbag at Mercedes as of today. Do anyone have a legal document or link to show them?
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You can look up recalls that apply to your specific vehicle by entering your VIN at https://www.nhtsa.gov/recalls#vin. This will identify ALL recalls that have been issued for your specific vehicle that have NOT already been taken care of.
At last count, there are NINE different recalls out for various models and years of Sprinter vans, though no one Sprinter needs all nine.
__________________
I thought getting old would take longer!
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11-28-2017, 06:35 AM
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#54
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Rivet Master
2013 Interstate Coach
Waterloo
, Iowa
Join Date: Jun 2014
Posts: 1,598
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Be sure to enter the Sprinter VIN (WD3...) and not the Airstream VIN (1B9...).
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11-28-2017, 07:47 AM
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#55
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Rivet Master
2024 Interstate 19
Fulton
, Maryland
Join Date: May 2010
Posts: 3,872
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Quote:
Originally Posted by Mr. B
I have called to a local dealer, and he assured me that there is no recall for Tacata airbag at Mercedes as of today. Do anyone have a legal document or link to show them?
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Very likely true as the recall for driver side was only for certain pre-2014 Sprinters. It all depends on your Sprinter VIN.
__________________
- - Mike
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2024 Airstream Interstate 19e AWD
Previous: 2013 Airstream Interstate 3500 Ext Lounge
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11-28-2017, 01:11 PM
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#56
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2 Rivet Member
2014 Interstate Ext. Coach
Antrim
, New Hampshire
Join Date: Jun 2015
Posts: 92
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Quote:
Originally Posted by Boxster1971
I have had mine replaced on 2012/2013 Sprinter/Interstate.
I wouldn't recommend disabling the airbag while you wait.
Did you get a letter on the recall from Mercedes? If not they may not have you as the registered owner.
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I would not disable the airbag, but sure felt like it after the local dealer gives me the runaround and "no airbags available".
After calling Mercedes Benz (the number on the letter), they straightened things out rather quickly and I have an appointment for tomorrow to replace the airbag.
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11-28-2017, 03:06 PM
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#57
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Rivet Master
2024 Interstate 19
Fulton
, Maryland
Join Date: May 2010
Posts: 3,872
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Quote:
Originally Posted by felixkagi
I would not disable the airbag, but sure felt like it after the local dealer gives me the runaround and "no airbags available".
After calling Mercedes Benz (the number on the letter), they straightened things out rather quickly and I have an appointment for tomorrow to replace the airbag.
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Great - that local dealer that gave you the run around is the problem. They could have easily checked with MB for you, if they cared a bit more.
__________________
- - Mike
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2024 Airstream Interstate 19e AWD
Previous: 2013 Airstream Interstate 3500 Ext Lounge
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11-28-2017, 10:33 PM
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#58
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Contributing Member
2018 Interstate Grand Tour Ext
Austin (Hays County)
, Texas
Join Date: Jun 2002
Posts: 7,164
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Found today that mine is on the recall list. I haven't heard from Mercedes and it was not mentioned when I have had it in for service once and for warranty problems (sensors) twice.
__________________
John W. Irwin
2018 Interstate GT, "Sabre-Dog V"
WBCCI #9632
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11-28-2017, 11:55 PM
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#59
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Rivet Master
2015 Interstate Ext. Coach
Lake Mary
, Florida
Join Date: Jan 2016
Posts: 504
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Quote:
Originally Posted by Protagonist
You can look up recalls that apply to your specific vehicle by entering your VIN at https://www.nhtsa.gov/recalls#vin. This will identify ALL recalls that have been issued for your specific vehicle that have NOT already been taken care of.
At last count, there are NINE different recalls out for various models and years of Sprinter vans, though no one Sprinter needs all nine.
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Thank you for the link, but what it is stated there under my VIN entering:
(Read in red)
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11-29-2017, 04:34 AM
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#60
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Figment of My Imagination
2012 Interstate Coach
From All Over
, More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,868
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Quote:
Originally Posted by Mr. B
Thank you for the link, but what it is stated there under my VIN entering:
(Read in red)
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That tells me two things.
1 - Your dealer is wrong about there not being any recalls for your vehicle.
2 - Even though there is a recall, you can't get it taken care of yet.
I suggest that you bookmark the link, and check back about once a month until it says that a fix is available.
__________________
I thought getting old would take longer!
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