2022 Airstream Atlas leak

[KAGRIFFIN]

Hi all, looking for guidance. We have a 2022 Airstream Atlas. Purchased brand new in 2022. Bought the premium XtraRide Protective service contract and discovered water damage in each closet. There are now water stains on each of the cedar panels in each closet. Airstream states the damage is not theirs to fix. Our concern is the leaking under the awnings (which hasn’t been located) and behind the walls of the cedar panels. This problem was one of 15 others manufacturing issues. I pray we don’t have a lemon but it certainly feels like we do.

It’s a shame to pay all that $$$$ and not be supported.

Any advice or guidance would be greatly appreciated.

Kate - NH

[JimMartin]

Hi Kate,
You might want to post this in the Sprinter forum where more Atlas owners will see it: https://www.airforums.com/forums/f240/



Sorry to hear about the water damage.



Jim

[KAGRIFFIN]

Thxs Jim. Appreciate your help.

[Boxster1971]

Originally Posted by KAGRIFFIN

Hi all, looking for guidance. We have a 2022 Airstream Atlas. Purchased brand new in 2022. Bought the premium XtraRide Protective service contract and discovered water damage in each closet. There are now water stains on each of the cedar panels in each closet. Airstream states the damage is not theirs to fix. Our concern is the leaking under the awnings (which hasn’t been located) and behind the walls of the cedar panels. This problem was one of 15 others manufacturing issues. I pray we don’t have a lemon but it certainly feels like we do.

It’s a shame to pay all that $$$$ and not be supported.

Any advice or guidance would be greatly appreciated.

Kate - NH

Did you buy the 2022 Atlas from an authorized Airstream dealer?

Your premium XtraRide Protective service contract is with an extended warranty insurance company. It was likely sold to you by the dealer that sold you the Atlas.

You need to talk to the dealer that sold you the XtraRide Protective policy and get them to fix damages that you hopefully paid to have covered. Coverage of water damage will depend on the terms of your extended warranty contract.

I hope you can get this issue solved.

FYI -This is the warranty disclaimer from the Airstream Atlas owners manual:
=================================
Disclaimer Of Incidental And Consequential Damages

Airstream disclaims any and all incidental and
consequential damages, including but not limited
to expenses such as transportation to and from
dealerships and Airstream repair facilities, loss of time,
loss of pay, loss of use, inconvenience, commercial
loss (including but not limited to lost profits), towing
charges, bus fares, vehicle rental, service call
charges, gasoline expenses, incidental charges such
as telephone calls and facsimile transmissions, and
expenses for lodging and moisture damage such
as mold and mildew as well as rust and corrosion.
This disclaimer is independent of any failure of the
essential purpose of any warranties provided with the
motorhome, and shall survive any determination that
a warranty failed of its essential purpose. Some states
do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or
exclusion may not apply to you.
=================================

[KAGRIFFIN]

Thxs Mike.

Yes we bought the coach and extended protective contract from an authorized dealer. Unfortunately the water damage is coming from under the awning which to me is a manufactured defect.

We’re still challenging this issue.

Otherwise, the long term affects could be very damaging, with mold, mildew, more leaking and the cedar linings are ruined.

So much for a luxury coach.

Kate

[Streamside]

Originally Posted by KAGRIFFIN

Hi all, looking for guidance. We have a 2022 Airstream Atlas. Purchased brand new in 2022. Bought the premium XtraRide Protective service contract and discovered water damage in each closet. There are now water stains on each of the cedar panels in each closet. Airstream states the damage is not theirs to fix. Our concern is the leaking under the awnings (which hasn’t been located) and behind the walls of the cedar panels. This problem was one of 15 others manufacturing issues. I pray we don’t have a lemon but it certainly feels like we do.

It’s a shame to pay all that $$$$ and not be supported.

Any advice or guidance would be greatly appreciated.

Kate - NH

Check the vent for the plumbing. It’s on the outside just above the rear closet. It may not have been sealed correctly.
Best

[KAGRIFFIN]

Thxs Streamside for your suggestion.

The only thing above the rear closet on the outside is the awning.

I’m trying to find a diagram of the roof to see if it could be anything from there. The water damage definitely appears in both closets directly under the awning.

Until Airstream looks into this, to me, this is a huge manufacturing defect and needs to be resolved by Airstream.

Kate

[Streamside]

Originally Posted by KAGRIFFIN

Thxs Streamside for your suggestion.

The only thing above the rear closet on the outside is the awning.

I’m trying to find a diagram of the roof to see if it could be anything from there. The water damage definitely appears in both closets directly under the awning.

Until Airstream looks into this, to me, this is a huge manufacturing defect and needs to be resolved by Airstream.

Kate

There is a small "chase" inside the rear closet, next to the bathroom vanity, that hides the 2" waste line vent that then goes up to and through the roof. there is also a "penetration for the electrical that powers the awning. Both of this are caulked but as I see on mine there might be a little crack in the caulk that needs some help. I am attaching a picture that shows the details. The vent is on the left and power supply for the awning is just to the right of it.

It is doubtful that the leak is coming from the awning itself. It is only bolted onto the side of the atlas through the channels that hold it on. Leaks do travel and typically do not drop down from where they start.

[KAGRIFFIN]

Thank you Streamside.

Definitely something to consider. Thank you for the screenshot.

It’s currently at a dealer for a host of other repairs. I will bring this up for discussion and definitely check the caulking.


Kate

[Quadder]

You might be interested in trying to find a company that has a Sealtech machine. This system is a fan that connects to one of your exhaust fans, to draw air in from outside. Pressure is then applied to the whole inside of the unit, and then someone sprays soap solution over the entire exterior of the unit. ANY leakage shows up with bubbles. I don't know how to include a picture of the machine.
I have a new GT on order, and will be testing the trailer as soon as I get it home. I have a Retrotech duct leakage testing system, and will be adapting it to an exterior hatch to achieve the same thing. ANY bubbles will be cause for the trailer to be instantly returned to the dealer for repair.
Good luck with your repairs.