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Old 10-20-2020, 06:16 PM   #1
The Gadget Guru
 
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2021 Interstate 24GT
Golden Oak , Florida
Join Date: Jan 2018
Posts: 30
2021 Interstate GT - First Two Headaches

Four days of ownership and now two issues.

1) When I attempted to start the van today, well, it wouldn't start. The key was in my pocket (where it always is) and when I pressed the start button...nothing. After a few attempts (short press, long press, etc.), I took the remote, and pressed the door lock/unlock buttons a couple of times and it started.

2) When it did start, I had a warning error/light. It seems my awning wasn't retracted...but it was. So, I extended the awning a foot or so and retracted it and the error went away.

However, 20 minutes later, while on the highway, I hit a small bump and the warning light and alarm went off. Guess what? Same awning issue. By pressing the right turn signal, I could use the camera to see that the awning was still in place. Being close to home, instead of pulling on the shoulder of I-4 in Orlando to stop the engine to try to extend/retract, I waited until I arrived to check it out.

The awning looked fine. I extended a foot or so and retracted and the alarm/light went away.

I have no idea if this is a bad sensor or if the awning needs some work. I'm not what anyone would call a mechanic and am wondering if there's some easy things I can try before taking it to the dealership. As stated, this Interstate is four days old.
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Old 10-20-2020, 07:04 PM   #2
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2016 Interstate Lounge Ext
Green Cove Springs , Florida
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Sounds like an adjustment to the awning-closed-sensing switch, is in order. There's a switch that tells the van whether the awning is in. That switch may not be properly aligned.
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Old 10-21-2020, 10:28 AM   #3
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Jackson Center , Ohio
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Quote:
Originally Posted by GadgetGuru View Post
Four days of ownership and now two issues.

1) When I attempted to start the van today, well, it wouldn't start. The key was in my pocket (where it always is) and when I pressed the start button...nothing. After a few attempts (short press, long press, etc.), I took the remote, and pressed the door lock/unlock buttons a couple of times and it started.

2) When it did start, I had a warning error/light. It seems my awning wasn't retracted...but it was. So, I extended the awning a foot or so and retracted it and the error went away.

However, 20 minutes later, while on the highway, I hit a small bump and the warning light and alarm went off. Guess what? Same awning issue. By pressing the right turn signal, I could use the camera to see that the awning was still in place. Being close to home, instead of pulling on the shoulder of I-4 in Orlando to stop the engine to try to extend/retract, I waited until I arrived to check it out.

The awning looked fine. I extended a foot or so and retracted and the alarm/light went away.

I have no idea if this is a bad sensor or if the awning needs some work. I'm not what anyone would call a mechanic and am wondering if there's some easy things I can try before taking it to the dealership. As stated, this Interstate is four days old.
Hi GadgetGuru,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can learn more and share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.
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Old 10-21-2020, 05:28 PM   #4
The Gadget Guru
 
Airstream - Other
2021 Interstate 24GT
Golden Oak , Florida
Join Date: Jan 2018
Posts: 30
Quote:
Originally Posted by AirstreamInc View Post
Hi GadgetGuru,*

We're very sorry to learn about the issue you are having. Please send us a direct message with your contact information, email and the last 6 digits of your VIN so we can learn more and share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.
Thank You! It's nice to see the factory monitoring these threads.

I spoke to A/S Customer Service earlier today, sent video and am awaiting a response. It appears it has to do with the tab losing contact with the button.
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