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Old 03-10-2015, 11:25 AM   #21
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This brings me back to my earlier statement. "Are these the folks you want working on your Airstream?" If they can't figure out how to hook the trailer up, they will probably do a bang up job at fixing the refrigerator.

Brian
H'mmm - well - for your sake - if you're towing with a Hensley or a ProPride I really hope you don't run into any fridge problems on a road trip that brings you through this (very big) chunk of the world ......


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Old 03-10-2015, 11:26 AM   #22
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ProPride??

I would have demanded to speak to the owner of the backward business. It is none of their business what stickers you place on your RV. I would pull out an American Flag, a Pro Army, Navy etc and slap them on the RV.
Stickers do not affect your RV's performance of the trailer, RV, Space Shuttle etc.
If after talking to the owner call Airstream. I would also write a complaint letter and place it on the complaint line that is by that given business. I would send the letter to your local BBB, Angie's list, and you state's State's Attorney, etc. Thanks to Microsoft Word and the internet most of this can be uploaded to the aforementioned places. Using the same letter and only change the letter head. I hate crooks.
(If your RV is new, then the the factory has horrible quality control.
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Old 03-10-2015, 11:59 AM   #23
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The main reason I always heard (used to work for Hensley) was that making a hitch bar specific for lot moving (which would defeat the sway control action) was that someone might use it on the road. Liability.
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Old 03-10-2015, 12:34 PM   #24
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The main reason I always heard (used to work for Hensley) was that making a hitch bar specific for lot moving (which would defeat the sway control action) was that someone might use it on the road. Liability.

That is interesting and terribly easy to solve - engrave "FOR MAINTENANCE USE ONLY - NOT FOR USE OUTSIDE OF REPAIR FACILITY" on the bar and be done with it. Sell them only to dealers. Seems fixable to me...
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Old 03-10-2015, 01:25 PM   #25
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That is interesting and terribly easy to solve - engrave "FOR MAINTENANCE USE ONLY - NOT FOR USE OUTSIDE OF REPAIR FACILITY" on the bar and be done with it. Sell them only to dealers. Seems fixable to me...
Well, I certainly can not speak for them. But I believe the theory was, labeling does not make a major accident on a highway any easier to overcome, legally, or PR wise. That is how I would see it, but again, I can't not speak for them.

I believe it is fair to say, no one reads the directions.
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Old 03-10-2015, 02:45 PM   #26
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Based on the post author's later comments, we have had exactly the same issue with the same dealer (the place we bought our used Airstream). Because they needed to fix something they messed up, we told them that we would not be removing our hitch because it was not our fault we were back to see them (they also offered to remove it for a few hundred dollars). We pulled the trailer into the bay with our truck and then hitched up to move the trailer out once the issue was fixed (not an easy task because of how cramped their lot is). The time estimate for the repair went from three days to an afternoon. They did not want our trailer taking up one of their bays so they got our issue fixed quickly.

Their management is incredibly unresponsive to complaints so I do not think you will get very far with escalating the issue. Even when they were fixing something that was their mistake, they were very difficult about our hitch and the ONLY option we could get them to go with was backing in the trailer ourselves. I am very sorry to say that based on my personal experience, you are not going to get very far on this issue and offering to park the trailer yourself may be the only solution to get your trailer serviced there.
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Old 03-10-2015, 04:22 PM   #27
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I don't know if the story I am about to tell is regarding the same Airstream dealer or not. We were in Denver traveling in Old Lucy in the Spring of 2008 when we had a problem with her her water heater. We took Lucy to the local Airstream Dealer. As I recall, it was located directly next to an overpass.

We went into this dealer and explained our situation and the fact that we were just passing through to the service manager. He very curtly told us that if we left the trailer, he might be able to get around to it in two or three weeks. The guy was a real jerk. We promptly departed and went to another local RV dealer who very graciously looked at Lucy immediately. This dealer fixed Lucy's water heater with a new part in about thirty minutes.

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Old 03-10-2015, 06:29 PM   #28
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As I've aged, I've developed a great sensitivity to detecting jerks, and a total lack of patience dealing with them.

If someone that I might wasn't to deal with trips my 'jerk detector ( or my wife's detector for that matter ) I leave immediately. Life is too short to abide fools...

A service-related business that does not accommodate its customers on a reasonable manner is doomed to failure. As I one heard it, "Time wounds all heels". Very true in a service business.


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Old 03-11-2015, 03:21 PM   #29
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We've handled this several different ways. At JC and at a dealer we left our Excursion hitched to the trailer and they moved it around as they needed to. At another dealer we parked the trailer in the bay where it stayed until the work was done. At an independent service technician's facility we placed it where he wanted and returned when it was ready to take away. Finally, one place said "if you can move it we can move it" and they did. Didn't stay to watch but the work got done and no damage was done to our trailer.
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Old 03-11-2015, 05:08 PM   #30
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Yup. Both you and the service folks being reasonable. That's all that is needed to get along well!


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Old 03-11-2015, 07:48 PM   #31
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JC had not a single issue with my 28' 2012 Intl CCD when I had the service center install a 2d A/C a couple of years ago. They clearly knew what my ProPride was and "tractored" into a service bay with zero issues. My local dealer INSTALLED the PP on my '12 and on my '15 Classic. Obviously, they know how to work with it...key is to leave the stinger in place. Your dealer needs to put the word "service" next to the word "customer" -- because it sure looks like they aren't connected.
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Old 03-11-2015, 09:53 PM   #32
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Buy a replacement Stinger.
Weld a tow ball on the end that usually goes into the TV.
Deliver your AS to dealer and leave the "maintenance stinger" in the ProPride.
Keep the stinger for your future "dealer" visits...

Ask Sean to sell you a stinger. Buy a ball and get a machine shop to weld it on the stinger.
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Old 03-11-2015, 10:27 PM   #33
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"You may not like what I have to say, but it is the truth"

Hi, This is just one more thing, or inconvenience, that you people who choose to use this type hitch will have to deal with that over 98% of the rest of us won't.
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Old 03-11-2015, 10:45 PM   #34
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Quote:
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Hi, This is just one more thing, or inconvenience, that you people who choose to use this type hitch will have to deal with that over 98% of the rest of us won't.
Agreed, I am not as good a driver and the PP helps me look like better.
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Old 03-12-2015, 12:43 AM   #35
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My life is full of minor inconveniences that I don't sweat. Safety, and the feeling of security that I realize with the pro-pride makes every minor inconvience a non- issue. Our pro-pride has gotten us safely across the country twice, with a few hairy situations it handled beautifully. A good dealer will help you find the best solution for parking your unit with the PP attached.
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Old 03-12-2015, 11:07 AM   #36
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Hi, This is just one more thing, or inconvenience, that you people who choose to use this type hitch will have to deal with that over 98% of the rest of us won't.
I have towed over the last 25 years and used all of the top brands to include the last Reese Dual Cam. I would never go back to a 98% hitch type again. Once you use a ProPride or Hensley you will quickly realize the cost and hassle is well worth it.

I am looking into making a sleeve with tongue that will slide over the locked in place stinger shank.

I do think the Dealer should be more accommodating but they are just more and more adverse to any additional risk. In part I think this is due to being able to use less experienced "cheaper" labor or they do not want to invest in training their staff.

They now go to the trouble of taking pictures all the way around the trailer when I drop it off. This I don't mind as it protects me but it shows you how paranoid they are about things.
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Old 03-12-2015, 12:25 PM   #37
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As far as trailer repair using skid steer w/ball in bucket they are el cheepo as quiktach plate w/receiver is around $100.00 to $125.00 for skid steer. The plates fit all skid steers w/quicktach arms or new models that have push button instead of arms, still same plate set up. If they are to cheep to set one up I would look for another repair shop.
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Old 03-12-2015, 01:16 PM   #38
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Good point! If try are too cheap to move trailers right, what else are they cheaping out?


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Old 03-12-2015, 01:46 PM   #39
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Addendum to my prev. if using tractor with 3 point bar w/ball to move trailers they can also turn bar over then weld receiver box on bar so can move either way. When I made mine for skid steer. I used old receiver box welded on plate.
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Old 03-12-2015, 02:39 PM   #40
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Please explain this to me!!!!!!

Quote:
Originally Posted by 2012FB View Post
I have towed over the last 25 years and used all of the top brands to include the last Reese Dual Cam. I would never go back to a 98% hitch type again. Once you use a ProPride or Hensley you will quickly realize the cost and hassle is well worth it.

Hi, I have had the same hitch, trailer, and tow vehicle for over ten years. I have towed many tens of thousands of miles. Over 10,000 miles on my Alaska trip alone. I have towed in strong winds, in high Colorado mountains, in snow, on ice, on gravel, as low as zero degrees, and at well over 100 degrees. I have towed in 14 Western States and 3 Western Provinces. In all of this time, "My trailer has, only once, swayed violently out of control. This was with my trailer parked in my driveway during a 5.0 Earthquake." Now try to convince me that changing to a 2% hitch is make me feel soooooo much better about towing my Airstream. Please explain to me why so many 2%'ers say they feel so much better now, than before, especially if they never had any ill effects with their previous hitches.
Some people feel great because they got a Flue shot and didn't get sick with the Flue; And some people who never got the Flue shot, and didn't get sick either, should not feel as good????? I have incandescent, fluorescent, and LED lights in my house. They all do the same thing. I don't have a problem with any of them. Will the more expensive lights make me feel better? Bottom line is that I just don't get it! All of the 2%'ers claim "What a difference, but you wouldn't know until you try one." I don't have any pain, but if I take an Aspirin, I will feel better.

Now do you 2%'ers get the point?
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