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Old 08-10-2020, 08:20 AM   #1
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Hitch recall!!

Just bought a brand new international (not the serenity) 25FB. I am loving it and canít wait to take another trip. Iím new to the AS life and bought it because I can take my dogs with me, plan better, plan at the spur of the moment and have more freedom. I also am traveling alone and am learning solo. So the story goes, I took my new AS to Corpus to try it out. I unhitched to go to the store, when it was time to leave I noticed the hitch flap Or release lever (sorry If thatís the wrong term) wasnít engaged. I pulled the truck up a smidge to get it to lock on but was still a little weary. Anyways got home fine, looked up some things on the webs but couldnít find much. IĎm at the dealership (thatís where itís stored) a couple days ago to head out on a new adventure when the hitch did the same thing. I asked the tech to look at it. Well after a lift test the hitch completely dropped my truck ball and itís going to get a new hitch.

He said there is a recall and my VIN actually didnít fall in the recall but clearly I got a dud of a hitch so please everyone double check your hitch!
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Old 08-10-2020, 09:43 AM   #2
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What year is your trailer?
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Old 08-10-2020, 11:00 AM   #3
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Meanwhile, your coupler is either the Attwood (older) or Demco (newer), Both have a place for a pin to be inserted so the coupler latch cannot pop open.
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Old 08-10-2020, 12:06 PM   #4
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Since you described your International 25FB as "brand new" I'm going to assume that you have the DEMCO coupler that Airstream recently began installing on their trailers.

There was an announced recall on this coupler that came out at the end of 2019. Due to a possible manufacturing problem a few of the DEMCO units will not grab properly onto the ball even if the coupler latch is down and locked in position. That sounds like what is happening with your coupler. I had mine checked, it was within spec, and nothing further was required.

I'm surprised by a couple of things. Since this is a known issue it's odd that your dealer didn't test for this before the trailer was ever sold even though it fell outside of the VIN range for the recall. Second, the solution to the problem is a simple fix that involves the installation of spacers to bring the clamping mechanism back into the correct position so it can secure the ball. It doesn't involve a "new hitch" which would require cutting off the old coupler and welding on a new one which is something I'd be leery of. Unless, of course, the problem with your couple is something else entirely.

I hope you can get your situation squared away without too much more difficulty.
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Old 08-11-2020, 01:27 AM   #5
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Originally Posted by Mollysdad View Post
Meanwhile, your coupler is either the Attwood (older) or Demco (newer), Both have a place for a pin to be inserted so the coupler latch cannot pop open.
The hitch was popping no matter a pin or not
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Old 08-11-2020, 01:28 AM   #6
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Quote:
Originally Posted by mikeinca View Post
Since you described your International 25FB as "brand new" I'm going to assume that you have the DEMCO coupler that Airstream recently began installing on their trailers.

There was an announced recall on this coupler that came out at the end of 2019. Due to a possible manufacturing problem a few of the DEMCO units will not grab properly onto the ball even if the coupler latch is down and locked in position. That sounds like what is happening with your coupler. I had mine checked, it was within spec, and nothing further was required.

I'm surprised by a couple of things. Since this is a known issue it's odd that your dealer didn't test for this before the trailer was ever sold even though it fell outside of the VIN range for the recall. Second, the solution to the problem is a simple fix that involves the installation of spacers to bring the clamping mechanism back into the correct position so it can secure the ball. It doesn't involve a "new hitch" which would require cutting off the old coupler and welding on a new one which is something I'd be leery of. Unless, of course, the problem with your couple is something else entirely.

I hope you can get your situation squared away without too much more difficulty.
The funny thing is it worked flawless at first test. I was there watching. It also worked again when I was shown how to adjust for EZ sway bars properly. It failed after about 5 times.
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Old 08-11-2020, 01:29 AM   #7
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Originally Posted by atxsunshine View Post
The funny thing is it worked flawless at first test. I was there watching. It also worked again when I was shown how to adjust for EZ sway bars properly. It failed after about 5 times.
They said it does involve a new hitch as it falls within it faulting
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Old 08-11-2020, 01:31 AM   #8
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what year is your trailer?
2021
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Old 08-11-2020, 06:52 AM   #9
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Quote:
Originally Posted by mikeinca View Post
Since you described your International 25FB as "brand new" I'm going to assume that you have the DEMCO coupler that Airstream recently began installing on their trailers.

There was an announced recall on this coupler that came out at the end of 2019. Due to a possible manufacturing problem a few of the DEMCO units will not grab properly onto the ball even if the coupler latch is down and locked in position. That sounds like what is happening with your coupler. I had mine checked, it was within spec, and nothing further was required.

I'm surprised by a couple of things. Since this is a known issue it's odd that your dealer didn't test for this before the trailer was ever sold even though it fell outside of the VIN range for the recall. Second, the solution to the problem is a simple fix that involves the installation of spacers to bring the clamping mechanism back into the correct position so it can secure the ball. It doesn't involve a "new hitch" which would require cutting off the old coupler and welding on a new one which is something I'd be leery of. Unless, of course, the problem with your couple is something else entirely.

I hope you can get your situation squared away without too much more difficulty.
Just wanted to send the article https://rvtipoftheday.com/general-ti...trailer-hitch/

It says it was welded out of tolerance which means they must weld a new one on.
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Old 08-11-2020, 08:08 AM   #10
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Is this of interest, NHTSA recall document. Lots of details.

https://static.nhtsa.gov/odi/rcl/201...9V753-9253.PDF

And Belbein's post that sorta started the awareness here at AF.

https://www.airforums.com/forums/f46...-201251-6.html

Post 81 has details from JC and 163 has a nice view of the field repair shim, no welding required.
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Old 08-11-2020, 09:30 AM   #11
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Are you sure you have the correct size hitch ball? If yours is 2", your hitch will pop off. Correct size is 2 5/8"

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Old 08-11-2020, 12:57 PM   #12
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Originally Posted by atxsunshine View Post
Just wanted to send the article https://rvtipoftheday.com/general-ti...trailer-hitch/

It says it was welded out of tolerance which means they must weld a new one on.
Respectfully, I think you may have that wrong. It's true that the backplate on the hitch was welded out of spec which prevents the coupler from clamping onto the ball. However the remedy is not to weld on a new hitch but rather to do the following as described under "Airstream Recall Remedy" in the article you linked:

"For the final remedy, dealers will add a shim plate to the backside of the ball coupler clamp to put it in a position to apply the required clamping force on the tow ball, free of charge".

The procedure described above doesn't involve welding. If the dealer is truly going to cut off the old coupler and weld on a new one then your problem is different and more serious than that described in the recall documentation or, worse, they don't know what they are doing.
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Old 08-12-2020, 07:51 PM   #13
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Are you sure you have the correct size hitch ball? If yours is 2", your hitch will pop off. Correct size is 2 5/8"

Pat
Lol yes.
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Old 08-12-2020, 07:52 PM   #14
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Originally Posted by mikeinca View Post
Respectfully, I think you may have that wrong. It's true that the backplate on the hitch was welded out of spec which prevents the coupler from clamping onto the ball. However the remedy is not to weld on a new hitch but rather to do the following as described under "Airstream Recall Remedy" in the article you linked:

"For the final remedy, dealers will add a shim plate to the backside of the ball coupler clamp to put it in a position to apply the required clamping force on the tow ball, free of charge".

The procedure described above doesn't involve welding. If the dealer is truly going to cut off the old coupler and weld on a new one then your problem is different and more serious than that described in the recall documentation or, worse, they don't know what they are doing.
Sorry but you may have it wrong. It was told to me by airstream will be welding on a new one not just putting a shim. Putting on a shim does not fully remedy my situation. Boy people are sure out to prove things wrong in here. Just trying to alert people to what is happening.
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Old 08-12-2020, 07:56 PM   #15
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Lol yes.
Like I stated before. It worked about 5 times and then didn’t because it is a faulty demco
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Old 08-12-2020, 08:05 PM   #16
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Are you sure you have the correct size hitch ball? If yours is 2", your hitch will pop off. Correct size is 2 5/8"

Pat
Never heard of a 2 5/8" ball.
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Old 08-12-2020, 09:29 PM   #17
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Sorry but you may have it wrong. It was told to me by airstream will be welding on a new one not just putting a shim. Putting on a shim does not fully remedy my situation. Boy people are sure out to prove things wrong in here. Just trying to alert people to what is happening.
Sorry for the misunderstanding; just trying to keep the facts straight.

You linked to an article in your post that referred to the original clamping problem with the Demco hitch, with the obvious implication that this was also the problem on your new Airstream. FWIW, most affected owners were notified about this by Airstream late last year and, like me, had their couplers tested or repaired if necessary. Again, the repair for that original issue did not require welding.

For the benefit of those, like yourself, who might not previously have known about the recall and are just now reading about it, I was trying to clear up any confusion about what kind of fix is required. If welding is actually needed in your specific situation, then clearly your problem is both somewhat different and more serious than the one described in the article. However, it is not the norm.

That's the only point I'm trying to make; I'm not trying to prove anyone wrong. Good luck with your repair.
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Old 08-12-2020, 09:39 PM   #18
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Never heard of a 2 5/8" ball.
Should have been 2 5/16
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Old 08-12-2020, 10:31 PM   #19
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Originally Posted by mikeinca View Post
Sorry for the misunderstanding; just trying to keep the facts straight.

You linked to an article in your post that referred to the original clamping problem with the Demco hitch, with the obvious implication that this was also the problem on your new Airstream. FWIW, most affected owners were notified about this by Airstream late last year and, like me, had their couplers tested or repaired if necessary. Again, the repair for that original issue did not require welding.

For the benefit of those, like yourself, who might not previously have known about the recall and are just now reading about it, I was trying to clear up any confusion about what kind of fix is required. If welding is actually needed in your specific situation, then clearly your problem is both somewhat different and more serious than the one described in the article. However, it is not the norm.

That's the only point I'm trying to make; I'm not trying to prove anyone wrong. Good luck with your repair.
Regardless my point on this thread is to alert people to test the coupler since my VIN was not in the recall. All I can tell you is what the dealer and what airstream is telling me. I still am dealing with a faulty demco product that either falls into the recall or not. If it doesn’t then they probably need another recall. The point is to call this out so people can be safe and double check. What the fix actually entails probably doesn’t need as much attention as that will obviously be determined based on what is wrong. You have stated and restated what it says the fix is, yes I read that document as well, and they are telling me that’s not the fix.
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Old 08-13-2020, 11:48 AM   #20
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2 5/16". Oops. Never was good at fractions.

Thanks, Richard.

Pat
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