Quote:
Originally Posted by Starrfire
Warning: order with care - they charge 25% if you return for any reason.
I ordered the wrong one. I figured this out before I received it, and returned it unused and unopened (I let them know it was not opened - and paid return shipping too) - but they still charged me a $90 "restocking fee," plus $20 shipping. 
When I contacted them Marc did not seem to care. He refused to refund or give partial credit for it being unopened.
My total cost (with shipping both ways): $145.
-Jason |
We would like to point out that we pride ourselves around customer service and product quality.
All sales are
not final at Micro-Air, but they are subject to a fully disclosed restocking fee. It appears on every page of our website. So, the consumer’s post of a warning about a restocking fee is unnecessary.
The customer/vendor expectation of a restocking fee is stated very clearly throughout our web site, checkout process and on our invoice. We all need to understand such fees in small business: they are motivated generally by price and quality concerns. In the electronics field especially, a restocking fee is customary and helps keep down the price charged by us to all consumers. Also, we pride ourselves on the infinitesimally low return rate of our products.
Even unused parts are subject to processing and testing upon return in order to avoid the later shipping of a defective part to our other customers. We cannot know what transpired with our product after it left our shop until we test that unit.
Our website Knowledge Bank supports our products extensively and our telephone support is widely and publicly admired by consumers. A drop down menu-based product selector found on our site is of further assistance to the consumer. And of course,
simply call us if you can’t find the information you need to avoid buying the wrong part.
Micro-Air offers other means to rectify issues such as offering discounts ($35.00 Cyber Monday)
discount for the sale we plan. That offer remains open to this consumer.
You can’t make everyone happy—but we try like the dickens!
Sales Administrator
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