Welcome to the forum!
These search results should lead to some helpful threads/posts:
https://www.google.com/search?q=pump...com&gws_rd=ssl
Disconnect from city water, and turn your pump on/off a number of times while running the water. Chances are good the check valve will clear itself.
If the problem persists, turn on city water again, and do the above a number of times. If no joy, you may have to replace the pump and/or check valve [if a replaceable part -- see other posts via link above].
You must always use a filter in the hose when on city water, AND when filling the water tank.
Good luck,
Peter