I have a fantastic fan in my Airstream. I was out on the road for a couple of weeks and I went to sleep and a storm came up; lighting, thunder, rain the whole nine yard. I wake up to rain dripping in through my fan on me. As soon as it was light and the rain stopped I lookup and could see a hair line fracture in my dome cover.
Great, now I have to hunt down a cover
. So I go to the local CW and was informed in no short order that they carry the fan but not parts and if I want any I'll have to call the factory.
Now I am really mad because I know that I am going to have to go through a phone tree to find someone who knows what I am talking about and I will be blowing about 30 minutes trying to straighten this mess out. Long story short I google Fantastic fan and get the phone number. I have now steeled myself for the frustration that I know will surely follow and I place the call.
A real person answers the phone. She was the president of the company and ask what in particular was my problem. After a brief explaination she said please hold for service. I'm thinking "here we go I am on hold fo..." and the service guy picks up and says how can I help you. I explain the cracked dome and he ask for my address and phone number and says "it's on it's way"
. What? no credit card, no how do you want to pay for that? I was in shock
. Still more so since the part arrived at my door in 3 working days and it is the correct one.
I gotta tell you, I deal with a lot of folks both in person and on the net but I have never had as pleasant an experience as dealing with these people. You guys are here by awarded an official atta boy
. You have one extremely satisfied customer