Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×

Thread Tools Search this Thread Display Modes
Old 03-30-2017, 06:16 AM   #1
Rivet Master
1981 31' Excella II
New Market , Alabama
Join Date: Sep 2011
Posts: 6,147
Reserve America and Active Advantage Scam

I got a disturbing email the other day that at the time, I thought was a fishing scam. The email said that my credit card was being charged for some Active Advantage Membership. This was something like $70. So I wrote them back asking what was up and to cancel this membership that I had no knowledge of. After several emails I got this reply.

After checking, I found that you became trail member when you registered a Campgrounds event in ReserveAmerica on 2/23/2016.

This is absolutely crazy and needs to be stopped. I have a feeling that I was given a check box that I had to check in order to complete my registration. Clicking that check box signed be up for some scam service that bills your credit card every year. I am sure there is a healthy kick back going back to Reserve America and I would not be surprised if they don't own this Active Advantage.

Has anyone had a similar experience with this?

I just wrote a nasty letter to Reserve America. This was supposed to be a trial membership starting on 2/26/16 but I never got a welcome email on the free services I was getting. Got nothing for a year saying I signed up for something until the second year bill notice came up. Does not sound like they wanted you to use their services at all. If you search the Reserve America Sight you don't find anything about fees being charged. They make you think it is a free service and I don't know why I would have signed up for it in the first place. Very clever scam.

perryg114 is offline   Reply With Quote
Old 03-30-2017, 07:24 AM   #2
Rivet Master
LiLNomad's Avatar
2007 25' International CCD FB
Northridge , California
Join Date: May 2010
Posts: 516
Images: 3
Call you credit card company & dispute the charge, have them cancel the card and issue a new one. The credit card co will take it up with ReserveAmerica and the cancellation of the old card will stop the auto billing.
LiLNomad is offline   Reply With Quote
Old 03-30-2017, 08:26 AM   #3
Rivet Master
HowieE's Avatar
1991 34' Excella
Princeton , New Jersey
Join Date: Aug 2003
Posts: 7,070
Images: 12
This is a complete scam. Reserve America has included on their sing out page a So Called Trial Subscription form for a half dozen magazines that no one would ever want. Their hope is people will check Yes and forget that they did and just pay the bill, many never read what they are paying for, after the trial period.

Reserve American has established a near monopoly in the reservation field and is running the risk of damaging their reputation by such fraudulent activities.
2004 Excursion 4x4
1991 34 ft. Excella +220,000 miles, new laminated flooring, new upholstery, new 3200 lbs axles

HowieE is offline   Reply With Quote
Old 03-30-2017, 08:56 AM   #4
Rivet Master
Al and Missy's Avatar
2002 30' Classic S/O
Fleming Island , Florida
Join Date: Nov 2013
Posts: 4,695
The same thing happened to me a year or so ago. I e-mailed ReserveAmerica and they refunded my money. I don't know how I got signed up, I had the same impression as perryg114 that I had to check OK to get my reservation confirmed, but the next time I used them I scrolled through the magazine offer without checking anything and found the reservation confirmation checkbox at the bottom of the page. I do it routinely now, but it does appear that they are being somewhat deceptive in the way that the page is presented.

“You cannot reason someone out of a position they have not been reasoned into"
Al, K5TAN and Missy, N4RGO WBCCI 1322
2002 Classic 30 Slideout -S/OS #004
2013 Dodge 2500 Laramie 4x4 Megacab Cummins
Al and Missy is offline   Reply With Quote
Old 03-30-2017, 09:00 AM   #5
Rivet Master
AWCHIEF's Avatar
2006 23' Safari SE
Biloxi , Mississippi
Join Date: Nov 2011
Posts: 8,278
Images: 33
Pays to read the small print. They are counting on the fact that most people do not.

Do you know what a learning experience is? A learning experience is one of those things that says "You know that thing that you just did? Don't do that."
AWCHIEF is offline   Reply With Quote
Old 10-04-2017, 07:39 PM   #6
4 Rivet Member
369goose's Avatar
2014 25' Flying Cloud
1987 29' Sovereign
1978 31' Sovereign
Tampa Bay , Florida
Join Date: Dec 2014
Posts: 416
Reserve America and cancellation fees

I cancelled a campground reservation that was previously booked thru Reserve America (no other option). When I made said reservation I printed the confirmation as well as kept it on my phone. The cancellation policy states a $10 cancellation fee if cancelled more than 24 hours and $10 + 1 night if cancelled less than 24 hours before arrival. I cancelled more than 48 hours prior but was charged $25! Of course I dint see any option on their website to dispute this and when I called several times throughout the day the number just rings & rings & rings.

Wondering how often fellow campers just pay the odd amount just to avoid the hassle of trying to contact a real person/representative. Suggestions?
369goose is offline   Reply With Quote
Old 10-04-2017, 08:32 PM   #7
Rivet Master
StreamNTyme's Avatar
2007 25' Safari FB SE
2000 30' Excella
1999 30' Excella 1000
Low Country , South Carolina
Join Date: Feb 2004
Posts: 820
Images: 27
I agree totally. Reserve America has very cleverly instilled the subscription in the middle of the reservation completion causing many to accidentally subscribe to something they do not want. I am quite careful finishing the reservation as I also note they additionally are cleaver in making it sound like you are finishing the reservation rather than adding an additional subscription. I believe the campgrounds using Reserve America demand this subscription be immediately taken out of the reservation process. This is a very deceitful practice !
I would love to know who owns this company so I could send them my thoughts.
StreamNTyme is offline   Reply With Quote
Old 05-03-2019, 08:45 PM   #8
Jim J
Jim J's Avatar
2014 30' Flying Cloud
Austin , Texas
Join Date: Jul 2006
Posts: 618
Images: 1
Blog Entries: 8 Owns ReserveAmerica

ACTIVE purchased ReserveAmerica from IAC in 2009 to extend their offerings to campground booking services. Active was acquired by a private equity firm, VISTA Equity Partners for 1 Billion dollars in 2013.

According to "In September 2013, the Iowa Attorney General’s Office agreed to a $250,000 settlement with Active for what it deemed as “stealth enrollments.” As part of the settlement, Active was able to deny liability even while refunding some 9,500 Iowans for unwanted charges. The company did agree to comply with Iowa’s notice and disclosure laws; it must clearly disclose membership fees to would-be membership purchasers and contact Iowa consumers who fail to use any of their membership benefits at least once every 12 months."

According to "The Active Network Inc. has agreed to pay $1.25 million to settle allegations that the company deceptively charged membership fees to individuals using their website, in violation of California state law." The settlement went into effect Jan 13, 2017.

Both the CA and IA suits were similar in that the plaintiffs purchased the memberships through an Auto Opt In feature in the registration software which obfuscated the true nature of the charges and the "service" they were subscribing to.
Jim J is offline   Reply With Quote
Old 05-03-2019, 09:00 PM   #9
Jim J
Jim J's Avatar
2014 30' Flying Cloud
Austin , Texas
Join Date: Jul 2006
Posts: 618
Images: 1
Blog Entries: 8
Who owns now?

IN Sept 2017, Global Payments acquired the communities and sports divisions of the ACTIVE Network from Vista Equity Partners for about $1.2 billion.

ACTIVE Network is a Dallas-based provider of cloud activity and participant management software.

From the Global Payments website:

Jeffrey S. Sloan is the Chief Executive Officer and a member of the Board of Directors of Global Payments Inc. (NYSE:GPN), one of the largest worldwide providers of payment technology and software solutions. He is a decisive leader with deep industry knowledge and 25 years of experience in financial technology. Mr. Sloan joined Global Payments as President in 2010 and became Chief Executive Officer in 2013.

William I Jacobs
Prior to his appointment, Mr. Jacobs served as Senior Executive Vice President for MasterCard International where he was responsible for developing new business ventures to service a wider range of member needs. He was also responsible for all alliances, joint ventures, new investments and equity investments.

Mr. Jacobs previously held the position of Executive Vice President for MasterCard Global Resources where his responsibilities included administration, government affairs, audit, finance, analysis, legal, human resources and global communications. At Global Resources, he was also involved in corporate finance and M&A activities.
Jim J is offline   Reply With Quote
Old 05-03-2019, 11:01 PM   #10
3 Rivet Member
2016 19' Flying Cloud
Miami Springs , Florida
Join Date: Feb 2016
Posts: 117
Just another legal scam, this time supported by national and state parks. Pay your taxes and get scammed...
Gallego is offline   Reply With Quote
Old 05-04-2019, 05:44 AM   #11
Rivet Master
Wayne&Sam's Avatar
2014 25' Flying Cloud
Cuddebackville , New York
Join Date: May 2007
Posts: 4,367
Images: 21
Originally Posted by Gallego View Post
Just another legal scam, this time supported by national and state parks. Pay your taxes and get scammed...
Maybe more like a consequence of privatization.
2014 25' Flying Cloud Rear Twin
2019 Ford Expedition Platinum
Wayne&Sam is offline   Reply With Quote
Old 05-04-2019, 07:10 AM   #12
2020 Globetrotter 25 FBT
GettinAway's Avatar
2020 25' Globetrotter
Wildwood , Missouri
Join Date: Aug 2009
Posts: 2,620
Signed up for Active when I reserved a campsite, because I could “supposedly” I could save on Florida fishing license and other things bought in Florida parks. I bought a fishing license and rented a kayak in a wildlife area. Both were rejected by Active because I was still in my “trial” month. It was the free introductory month. I’ve already cancelled before charged.
2020 25GT FBT
2012 Toyota Tundra Dbl Cab, 5.7 4x4

Previous AS trailers: (04) 19’ Bambi, and (11) FC 23FB
GettinAway is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
ACTIVE eBay SCAM, round 2 greenrig Title, VIN & Registration 3 10-19-2009 03:51 PM
Reserve america and state of CA gail Our Community 11 01-21-2009 09:39 AM
Forum Members Cumulative MONTHS of Active Duty hookedonclassic Off Topic Forum 45 11-10-2007 07:38 AM
What is an "Active Member"? Rik Forum Admin, News and Member Account Info 15 08-20-2007 08:23 AM
Active Users List SilverCabin Forum Admin, News and Member Account Info 3 07-18-2007 03:31 PM

Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.

All times are GMT -6. The time now is 09:09 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.