I have had since last year a great adventure planned with my grandchildren in June...taking the train from home to Glacier and back, getting a sleeper car, staying at the Izaak Walton Inn, going whitewater rafting, the whole deal.
A GREAT ADVENTURE, and with grands and this Grandma not getting any younger, possibly the last one we will get to take.
Given the pandemic and the cycling of peak infection rates moving through the country, after much deliberation I decided to cancel the train portion, leaving the rest of it in place for now to re-evaluate in early May.
It’s just not going to be safe to travel 2 days each way by train in June, even if the trains are still running.
I was a bit nauseous to see online the Amtrak policy for cancelling this type of ticket included a 25% cancellation fee.
So, I called them, prepared for at least an argument, but the agent I spoke with not only recommended canceling, but said Amtrak would waive any cancellation fee under the circumstances, and refund my entire ticket amount.
Which they did, promptly sending the confirmation and crediting my Visa.
He said they’d received a number of calls from people wanting to cancel their tickets, upset after finding their travel insurance did not cover a pandemic.
Amtrak...doing the right thing by their customers.
Kudos to them.