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11-21-2008, 07:54 PM
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#1
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"Cloudsplitter"

2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,133
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A great company..

While winterizing the "Banana" last Tuesday I noticed the front Fantastic Fan vent cover was cracked around all the hinge mount holes. (screws were way to tight)  Wonder how that happened. 
E-mailed the company, explained the situation. Today when I got home from work a new cover, complete with improved lift arm, was sitting on the back porch. No questions asked.
I don't care what other brands are on the market, if I ever need a new one, for whatever reason, it WILL be a Fantastic Fan.
Congrats people you've got a GREAT company!!
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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11-21-2008, 09:14 PM
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#2
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Retired.
Currently Looking...
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, At Large
Join Date: Jun 2003
Posts: 21,276
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I agree with your opinion, Fantastic has a very good product, and excellent customer service. I also think if you are even thinking about considering a Fantastic Fan, you should get one right away. The RV manufacturers going belly-up can't be helping their bottom line, and I'm sure they can use all the aftermarket sales they can get.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
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11-21-2008, 09:41 PM
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#3
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Rivet Master 
1951 21' Flying Cloud
1960 24' Tradewind
West Coast
, BC
Join Date: Feb 2005
Posts: 3,790
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Hmmmm, I think my Flying Cloud needs a Christmas gift right about now
Thanks for the great suggestion, and perfect timing. My cat was just wondering what to get the trailer this year
Barry
__________________
Barry & Donna
Life is short - so is the door on a '51 Flying Cloud (ouch)
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11-21-2008, 09:50 PM
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#4
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Moderator

2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach
, Florida
Join Date: Jul 2006
Posts: 13,219
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I agree that the Fantastic Fan is a great product made by a great company that stands behind their product. Many other companies in this country could learn how to run a good business from these people.
Brian
__________________
SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with ProPride
2020 Silverado 2500 (Vivian)
2023 Rivian R1T (Opal)
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11-22-2008, 06:46 AM
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#5
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Restorations done right
Commercial Member
1962 26' Overlander
1961 26' Overlander
Vintage Kin Owner
Currently Looking...
Baltimore
, Maryland
Join Date: Aug 2007
Posts: 5,545
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I had a very similar experience with shurflow. The pump stopped working, I called for technical support and they instead sent me a new pump. I love my fantastic fan too.
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11-22-2008, 07:57 AM
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#6
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"Cloudsplitter"

2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,133
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Other Great Companies...
 It occurred to me after starting this thread yesterday that there are probably quite a few companies that we have dealt with thru our Airstream lifestyle with similar results.
With the economy in the state it's in this may be the perfect time to spread the word. Lets try to keep it positive, but the negative also needs to be brought out.
Maybe with the Mods help we could get it switched to the Off-topic Forum.
Lets share!!
Stream Safe
Bob
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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11-22-2008, 08:12 AM
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#7
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Site Team

2002 25' Safari
Dewey
, Arizona
Join Date: Mar 2005
Posts: 15,703
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Bob - This is in the off topic forum as you requested (we also provide great customer service).
The Fantastic people are,,,fantastic.
I have had parts shipped free to me for my Endless Breeze fan that they also make. One time it was for a piece that fell into the bathroom sink never to be seen again.
Another company that I have found great to work with is ZipDee. When I damaged my awning, the president of the company contacted me and offered to repair a damaged part at no cost to me except for shipping.
__________________
Richard
Wally Byam Airstream Club 7513
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11-22-2008, 12:03 PM
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#8
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Rivet Master 
1951 21' Flying Cloud
1960 24' Tradewind
West Coast
, BC
Join Date: Feb 2005
Posts: 3,790
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I can see where this could get to be an expensive Christmas for the cat
Oh well, someone has to keep the economy out of the litter box
This thread is a great idea. It is very much appreciated to see a thread that is focused on the positive side of the purchasing equation rather than the negative. Too often we are quick to identify the ones who are not meeting our expectations and we forget to acknowledge the folks who do go the extra mile and understand what customer service means.
Barry
__________________
Barry & Donna
Life is short - so is the door on a '51 Flying Cloud (ouch)
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11-22-2008, 01:30 PM
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#9
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Rivet Master 
1984 31' Airstream310
Dunsmuir
, California
Join Date: May 2004
Posts: 1,336
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You know, I too have had great service from Fantastic, but...
I have had three failures, none of which I can attribute to improper or unusual use. Seems like it would be better if they made a product that didn't fail with normal use. Then they could still give great service and free parts when something did go wrong.
__________________
If you want others to be happy, practice compassion.
If you want to be happy, practice compassion - The Dalai Lama
1984 310 Limited Motorhome
Courtesy Parking (W/S/E/Wi-Fi) on I-5 in Northern California, 70 miles from Oregon border
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11-22-2008, 01:41 PM
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#10
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"Cloudsplitter"

2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,133
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Bose customer service
 Some more good customer service.
About 10 days before leaving on an extended trip to our favorite campground last July I decided that it would be great to have a radio/cd player which we could use around the campfire. I have been using Bose equipment at home for the last twenty some years and thought that their Wave 2 system would be just the ticket. Sooper sound from a very compact system. The sales rep assured me that I would have it in plenty of time.
Well, when it arrived I was more than a little dissappointed when the player in the main unit would not work. The changer component worked fine. When I called the customer service department and explained the situation and they offered to replace it ASAP. They would mail me a return shipping label and as soon as it was in the tracking system would ship the new component. I was concerened that it would not arrive soon enough for our trip and told them so. They then offered to ship the new player next day air with the shipping label. Sure enough it arrived the next day and I went right to UPS and sent the original back.
So if your in the market for a GREAT sounding player for your Airstream consider the Bose Wave Music System, it even comes in cool silver.
Bose Wave Music System
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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11-22-2008, 03:24 PM
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#11
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Retired.
Currently Looking...
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, At Large
Join Date: Jun 2003
Posts: 21,276
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Maybe a good idea for another thread would be Christmas gift suggestions for our trailers and motor homes. I don't think Wal-Mart will go out of business if we got a Fantastic Fan, or Thetford toilet, or Shur-Flo water pump, instead of the rice-steaming wok with saute pan. It may, however, help those companies keep their heads above water for a while.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
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11-22-2008, 03:30 PM
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#12
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Rivet Master 
2001 34' Limited S/O
Moyock
, North Carolina
Join Date: Feb 2004
Posts: 1,010
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Have had 3 trailers with fantastic fans and they are great and the service is even better. works like an ll bean shoe. Fantastic shows up at some of the larger rallys and make on the spot repairs.
__________________
Keep the shiny side up.
WBCCI # 348
Past Region 3 President
Past President Tidewater Unit 111
Rick Bell in "Silverbell"
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