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Old 12-16-2003, 04:29 PM   #241
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I just found out from Airstream that the dealer and a rep from the factory had re-water pressure tested the water delivery system.....they were unable to locate any leaks based on the test results (which is very good news).

I'm told it's raining outside there now and that the coach has been re-winterized and placed outdoors. They are looking to see if it gets wet again.

So far the general thought is that the dealer may have left something open during the recent rain/snows that they have had. More to come.

Eric
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Old 12-16-2003, 04:58 PM   #242
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That is good news Eric. If they don't get any water from the rain, I think the next test needs to be with a water hose and make sure that A/C is good and tight. Still awfully strange to leave something open and not see a water trail. Couldn't be the fans since they are at extreme ends. Windows would leave a trail to the floor. Did they leave the door open...hmm..that's possible.

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Old 12-16-2003, 05:03 PM   #243
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I think after it passes the rain test, I may request that besides the other odds and ends I asked be done, that the unit go back to the water testing bay at the factory for one final test. I also would want the dealer to verify that there is no visible water marks on the cloth.

If they can water test it again and it passes, promise me that there is no water stain damage or discoloration of the materials and they complete the odds and ends, then I think we'll see a new coach here in Illinois fairly soon!

Eric
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Old 12-16-2003, 05:23 PM   #244
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Just a thought...

Could it be snow that was tracked in on a worker's boots?

Shari
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Old 12-16-2003, 07:25 PM   #245
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It could be possible, but it would have had to be a fair amount of snow....I sent the factory folks and the dealer a confirmation of the other things we were hoping they would do and also requested that the coach go through one more test on the water testing machine at the factory just as a precaution before they send it to me.

Eric
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Old 12-16-2003, 09:09 PM   #246
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Hi All,

Thanks for the warm congrats and and suggestions. Jack our dealer (Toscano RV, Los Banos, CA.) told us nothing of having the coach level & stabilizers down when operating the slide out. Admittedly, closing the slide out was the very last thing I did before pulling away from our campsite. With the coach hitched up and stabilizers retracted, I'm afraid. I will try it how you were told to next time, as it does make sense to me.

We did find that manual insert that describes how to callibrate the holding tank sensors you mentioned. Frankly, we found it to be rather confusing. Since we were camping without sewer hookups we weren't able to callibrate them there, since that tanks must be empty apparently. My partner made a call to MicroPulse... The company that makes the sensor panel. They have a technical support staff there who was able to explain the callibration procedure, by way of a simpler process that's not in the documentaion. Apparently it's a shotcut they use in house.

No pictures for you all just yet, but should have some soon.

Happy Holidays
Mike D.
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Old 12-16-2003, 09:18 PM   #247
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Mike--Just sent you a PM,
Merry Xmas
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Old 12-16-2003, 10:35 PM   #248
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Quote:
Originally posted by Mike D
Hi All,

Admittedly, closing the slide out was the very last thing I did before pulling away from our campsite. With the coach hitched up and stabilizers retracted, I'm afraid. Mike D.
Mike, I'll bet you that was probably the reason why you had problems. I would be curious since you made adjustments to get things linded up, you may find the slide is out of adjustment when you do it the way my dealer told me.

Be prepared to make one more adjustment to the slide like you did last time. Once you get this set correctly when extending on a supported frame and level conditions, you shouln't have a problem again.

Jack
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Old 12-16-2003, 11:12 PM   #249
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Well done Eric! Good for you.

We're confident your baby will be delivered right to your front door safely and soon.

Wish you and your lady Happy Trails!

We've been away for a while and might have missed the answer to this but...didn't your dealer check the unit BEFORE he called you to go down there and get it?

The pics you posted show an 'obvious' water stain/damage!! How could they have missed it!?? Did you pay for dealer prep?...

Anyhow it seems your dealer (and AS) are behaving very well. We're glad that customer service is improving. Their handling of this sure shows it.

Keep us updated.
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Old 12-17-2003, 08:42 AM   #250
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The dealer prep was included in the price. I think what happened was that they did the PDI (pre-delivery inspection) and I think the thought currently is that they left a door or something open and didn't notice it until that morning when we arrived. To be sure, they kept the coach to ensure it is 100% when we take delivery. The dealer has provided great service as has the factory. It's a slow process, but to me it's well worth the wait. I'm not in a big hurry and would rather that time be taken to research it completely. I know and trust that everything that can be done is being done and I have the utmost confidence (especially after meeting the folks at the the dealer and the factory) that it's gonna be just fine.

I sent a small email list of things for the dealer to go over and also asked about the possibility of having the coach water tested again at the factory should the rain not dupllicate the issue just to be sure. I also asked that the material be checked closely to see if there is any water stains or damage. I copied both the dealer and the factory folks as well so all are in the loop.

I'll fill you all in once the process is completed.

Eric
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Old 12-17-2003, 03:09 PM   #251
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Some small glitches

I just returned from the dealer. I had 2 complaints ... the vibration in the heat pump and a refrigerator that was not cooling well. The score was one for Airstream and two for Dometic.

The tech found that not only was the squirrel cage blower loose on the shaft, he could also turn the nuts on the mounting bolts with his fingers. The mounting bolts were apparently never fully tightened during assembly. everything is tightened up now and I have great hopes that my problems are solved.

The refrigerator, which had never cooled as well as expected had cratered completely. I had fired it up on gas a full day ahead and even after a 30-degree night, it was only down to 50 degrees in the bottom section this morning.

I was given the choice of a new cooling unit for my current beige-frame box or a new black-frame box (the almond is no longer available). My microwave, mounted right above the refrigerator, is black, so it was a no-brainer to choose a new, black-frame box. The tech heaved a sigh of relief at not having to install a new cooling unit.

I should have the new refrigerator early next week. In the meantime, I washed the trailer and put it back in covered storage instead of leaving it in the dusty dealer lot.
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Old 12-22-2003, 07:16 PM   #252
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She's HOME!!!

Well here it is. About noon today, the dealer delivered the new Silvertwinkie. Again, the production date is 12/03 and it is a 2004 Safari Six Sleeper "SS".

So far I have been very impressed with the overall fit an finish of the Safari. There were some initial issues that came about as some of you know by now, but Sherry took care of the smaller items and the factory looked into the larger issue.

Not that it shocked me but when I went to the factory tour, I had mentioned to a few of the folks that there were some initial problems and midway through the factory tour (about 30 minutes or less), the factory jumped neck deep into the issues I brought up. For the next few days both Jim and Tim (from the factory) were on it BIG TIME working with the dealer to resolve the issues as a well oiled machine!

Every issue as far as I can tell tonight, was taken care of very well. The factory actually replaced both dinette base fabrics and they water tested the unit again. The basics **appear to me** that some person at the dealer might not have closed the main door fully when he/she/it washed the coach and as a result, the water on the dinette bases happened. I will keep you all informed should the leak show again.....

I was beyond impressed with how both the dealer and the factory took care of me. I know to some, it's expected, but frankly, it's really nice to know that there are folks out there that really can make a difference and actually care. My past exp left me a bit uneasy, and the current situation really had me a bit concerned, but here I sit in the new coach (typing this via wireless) and I still can't believe that she finally made it home.

For those that are on the fences about all that you've read, I gotta tell you, Airstream is NOT about to let things slide by. I can't speak for all dealers, but Paul Sherry really went the extra mile. I mean they towed the coach 300 miles to my door (at no cost to me).

In the end, no one is perfect and in life things happen. It is however, very refreshing to see such help from both the factory and this particular dealer.

I am beyond one happy camper tonight, and it's a big thanks to the factory and the dealer.

You can't ask for more than that!

Place your order today...but at this point, it looks like it might be an '05 and as such a whole new thread might be needed!

Anyone that has any questions, feel free to contact me offline and I will be happy to share as much as I can.

Very BIG KUDOS to both the dealer and the factory (Jim, Tim and the rest of the Airstream Team) for building, delivering and standing behind what is largely regarded as the finest coach on this planet!




Eric
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Old 12-23-2003, 05:47 PM   #253
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Christmas Present for our family...

Called Vickie at Jackson Center, and our Safari 28 W is scheduled for production 1/5/2004, with a completion date of appx 1/14.

S/N 516285

Just like Paul Sherry said, in October!

We are going to try to go visit it after it has gone through the leak test and the interior is just getting installed. We will just take the factory tour and ask the guide to keep an eye out for it...

I guess I gotta get busy on getting a brake controller and 'MacGyver' a transmission temperature gauge for the Suburban.

-Rob
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Old 12-27-2003, 10:58 PM   #254
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Rob,

Not sure what happened, Sherry was dead on when they gave me a date on my unit.

When did you order you unit?

BTW, if you have the VIN they can find it on the line when you are on the tour. I think they also said they could find it by dealer as well if you forget the VIN.

Eric
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Old 12-28-2003, 05:20 PM   #255
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Silvertwinkie,

...do I feel lucky?

8-)

We ordered our Safari 28 W 10/26 -- Paul Sherry told us it would be finished 1/15, and so far, the estimate is dead on...

We told the sales guy we would be interested in visiting the factory while it was in the larvae stage, and he sort of forgot our request.

We called him up last week, and had us call Vickie at JC to see where it is on the production schedule -- she left us a message with the S/N and said it would hit the line 1/5 (she actually said right after the 1st).

(We live about 55 miles from JC)

So, we have a second grader and a four-year-old, and the 2nd grader has had perfect attendance at school since Kindergarden. They are out of school this week, so we are probably going to do the factory tour this week, and then go back without the kids when the top and frame are mated, and it is through the leak test and is just getting the interior installed, but is still mostly incomplete...

We still need to name it. We called out first trailer (1969 globestar, bought 4th hand) 'the trailer' and our 2001 Coleman Bayside 'the Coleman.' Not very creative.

-Rob
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Old 12-28-2003, 06:55 PM   #256
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Glad to hear so many of you are having good quality results.

Our refrigerator problem was a bad controller board. The frig froze everything.

How do your floors look? What's the trim like at the door?

73/gus
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Old 12-28-2003, 07:22 PM   #257
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bad refrigerator

I'm still waiting for the replacement for my refrigerator. It was expected before Xmas, but didn't make it or perhaps I didn't get a call from the dealer yet because the warrenty person was out for the holidays.

I'm hoping to hear soon since we have a short trip planned starting 1/6 down to Rockport, TX, on the gulf. Rockport is a tourest town with literally thousands of RV sites for winter Texans. Lots of restaurants, offshore and pier fishing, and boat tours to see the Whooping Cranes. There is still some shrimping and commercial fishing, but Rockport exists for tourests, mainly RVers.

We'll probably stay 4 or 5 nights. My rule of thumb is that for each 100 miles round trip, we stay at least one night at the destination.

Some checking tells me that there are plenty of empty RV sites available. My guess is that high gas prices may have kept a few folks north this winter.
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Old 12-29-2003, 08:01 AM   #258
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Rob,

I misunderstood...I thought you meant Sherry told you it would be ready sooner...my bad.... the trip to the factory is really neat and being able to see your coach as it's being built will surely be one to remember. Being only 55 miles from Jackson Center....wow...I that's about 4.75 hours closer than I am.... Lucky!

Gus, the floor on mine was flawless. There was one piece of trim around the front window that came undone, but the dealer fixed it. Other than that, and what looked like the RV tech that left the door open slightly when he washed it (that was also taken care of), the unit appears to be very well constructed. It's had one rain storm on it, snow storm, thaw, 50 degrees and a very good washing and Walbernizing with no sign of leaks so far. It's had about 350 miles placed on it and so far, nothing appears to have been working loose.

As was expected from the dealer's walk through, they told us that the fridge does condensate a bit on the inside. There is to my surprise a condensation switch that helps reduce it. I found with it off, it does condensate when on low, particularly in the freezer compartment. With it on, most of the condensate is frozen while on low (but I think the condensation feature also works off battery power too. I seem to recall the dealer telling us when boondocking to use the condensation button sparingly as it will drain the batteries fairly quickly). All in all, regarding the fridge/freezer combo, it's worked well at the settings I've had it at. I've been using A/C rather than LP. When Sherry towed the coach to me, they must have forgotten to shut down the fridge and it automatically cut over to LP. When it got here, it was on high and both the fridge and the freezer appeared to be very, very cold, but the fridge part did not seem to freeze. Keep in mind the unit has only operated when it's been cold out. There are no fans on the coils like the Bambi had, so as it warms outside, I'll be looking closer at the fridge operation and the 15k BTU A/C unit. Oh yea, I almost forgot, I love the little fridge light...makes it feel like a regular fridge when you open it a light comes on. Might not be new, but all the coaches I've seen didn't have one...I like it.

Yesterday, I went to open the panel to take a look a the stereo wiring to see if there was a way to connect my iPod with an RCA jack or something. There wasn't, but I did see that they don't put the interior sheet metal on over the fiberglass on the front end caps where the roof lockers are mounted. Once I got a flashlight in the box area where the radio was, I saw all the exposed fiberglass. I found that interesting.

Overall I'd have to give my unit so far a 10 out of a possible 10. I'll post more info as she ages a bit to let you all know how it's going.

Eric
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Old 01-20-2004, 11:34 AM   #259
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Personal Factory Tour + visit to our 28W

All,

We did not get to go on the factory tour for various and mundane reasons when we wanted. We called Friday, 1-16, and found out our unit was still on the line and in 'plumbing.' My wife was able to sweet talk them into a Monday tour before the standard 2:00, as we had commitments at 4:00 for our kids. The prod manager we met (my wife has his card) said to come anytime after 9:00.

As it was a holiday, we brought our kids, ages 4 and 7. They were an awe of the place, as our buying process started out by searching for a vintage trailer. They are always looking out for Airstreams, and they compete to find them as we drive.

We followed the path of the scheduled factory tour, only he led us right through the work areas, instead of around them. I think he saw we had good command on control of our kids, so he just walked us through. stepping around the tools, airhoses, and such. We got to watch a leak test (I taped it) and also got to take pictures of other 28 W's in various stages of construction, including where the harnesses are routed.

He bent over backwards to answer our questions, and to show us anything we wanted. I got to crawl around quite a few units taking pictures.

We did the standard factory tour in September, and there where a lot of Bamibi's on the line. This time, there were a lot more Safari's 25 footers and the two models of 28's (mostly the one with the slide).

He said they were bumping production up to 6 units per day. He also said they are only building about 20 classics a month, and the vast majority of their schedule is dominated by Safaris and CCD's.

At the end of the line was our 28W, about 98% complete. The interior was installed, all the plumbing, wiring and LP was alive and well, and it was just starting its final QC. It was missing some trim, not all the wiring was in its home, and the awning was not installed.

At this point, we sort of lost control of the kids, as this was 'their' trailer and they wanted to explore it. Nothing they could really hurt, but they were just very excited. They were all over the place checking it out, and we were distracted.

We were met at our unit by Rob, the man who came from Lockheed-Martin to fix the quality problems at Airstream. He owns a 2001 31' classic. I think his story is covered at other threads here in the forums. He was very forthright, and was very interested in how we felt about what we saw. He spent probably 45 minutes with us -- at this point it is lunch time, and I had the feeling we were cutting into it, but not by anything he did.

They eliminated the wall between the kitchen and the front L-sofa, and it really opened it up quite a lot. I complemented him on the change. I also discussed this thread specifically with him, and they claimed a vague awareness of it, but they did mention Porky Pig and Silver Twinkie by their handles, so I think they read this forum periodically, if not daily. I pulled out a message I got from Porky Pig asking me if I would photograph his unit if it was there...alas, we missed it. It seemed to hold heft with them that I had been in contact with others on this forum.

I am both an engineer, and am a certificated aircraft mechanic. In between trying to calm the girls down and also look at the fit and finish, I was able to see the unit seemed to be in almost perfect condition. I would say perfect, given the fact that they were still working in there, and it was not really that clean, but it is a reality. It looked crisp. The exterior was flawless. They were still working, so I could not ding them on anything that appeared incomplete. The girls turned on the lavoratory and water came out of it. We cycled the AC/heat pump. We turned the radio on, and found where to load the DVD's. The spread was on the bed. They let us do anything we wanted.

Rob told me recent stories about how they are trying to put the customer first. I told him that the trend in the forum was a steadily increasing level of quality coming out of JC. He thanked me for my comments, and arranged a tour of the metal shop accross the street. He told me to contact them for *anything*

The only issue we had was actually between us and the dealer -- there was a disconnect between us and the dealer regarding a second fantastic fan. We are resolving that with them now.

All and all, an extremely postive trip. There attitudes were terrific. We were formally introduced to workers who built our unit. They cared about us, and what we thought, and asked us to give them feedback, both positive and negative.

Got to get back to work -- it was an awesome experience...

Rob
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Old 01-22-2004, 01:44 PM   #260
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Well, my ordered '04 Classic just got into town. About 3 months from order to delivery. Since I bought its twin sister in November, its now looking for an owner down at Bill Thomas Camper Sales here in St. Louis. Its a 30' Slide out with the 15K BTU air conditioner/heat pump. Sumatra interior. The spare tire and wheel on it goes to me so you will need to order that if you want one.

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