Reply
 
Thread Tools Search this Thread Display Modes
 
Old 02-13-2020, 11:59 AM   #1
2 Rivet Member
 
2007 27' Classic FB
Currently Looking...
Lake City , Florida
Join Date: Dec 2008
Posts: 21
Where has Gretchen gone - Airstream No-Customer_Service

Folks, I am rarely on forums and seldom have a need to talk to Airstream Corporate (Airstream.com). I have a complaint about Airstream Corporate Technical Support and have no idea how or where to post it to do some good. Until several months ago, whenever I called or emailed Airstream Corp. Technical Support, I spoke with Gretchen. I don't know about you but when I asked her a question I got detailed (i.e. part numbers, etc.) answers, 100% correct, 100% of the time. I didn't have to go to the website, search the internet or whatever. Then one day I called and a different voice answered. "Gretchin is no longer here" Ouch. Since that time, whoever is in Customer Support blows me off to Parts or the web site. Not even a "Let me transfer you to parts". I am hoping that Gretchen got promoted to executive VP of something because she knew how to take care of people. This morning instead of being able to order my part on the spot over the phone, I had to create a user account on the web, then navigate a somewhat confusing route to get to to part I wanted. I prefer the live voice vs the web for a couple of reasons, not the least of which is asking follow up questions to be sure I don't order something that doesn't fix the problem.
Does anyone else encounter this or am I the only one?
__________________

PatandLane is offline   Reply With Quote
Old 02-14-2020, 07:00 AM   #2
CLOUDSPLITTER "Tahawus"
 
ROBERT CROSS's Avatar

 
2003 25' Classic
Zanadude Nebula , Milky Way
Join Date: Jun 2007
Posts: 14,163
Images: 1
P&L

I feel your pain...welcome to the age of, "Let me connect you to someone who can help"...but doesn't.

It may take several try's... but there are still folks who will take the time to do things right.
When you find them ask for their extension#.🥴

Good Luck

Bob
🇺🇸
__________________

__________________
"Any nation that can survive what we have lately in the way of government, is on the high road to permanent glory."
Molly Ivins

“Growing Old…being able to think about things you can no longer remember.”
RLC

"Never tow faster than your Guardian Angel can Fly"


Sweet Streams....🌥
ROBERT CROSS is offline   Reply With Quote
Old 02-14-2020, 08:46 AM   #3
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 540
Blog Entries: 1
Quote:
Originally Posted by PatandLane View Post
Folks, I am rarely on forums and seldom have a need to talk to Airstream Corporate (Airstream.com). I have a complaint about Airstream Corporate Technical Support and have no idea how or where to post it to do some good. Until several months ago, whenever I called or emailed Airstream Corp. Technical Support, I spoke with Gretchen. I don't know about you but when I asked her a question I got detailed (i.e. part numbers, etc.) answers, 100% correct, 100% of the time. I didn't have to go to the website, search the internet or whatever. Then one day I called and a different voice answered. "Gretchin is no longer here" Ouch. Since that time, whoever is in Customer Support blows me off to Parts or the web site. Not even a "Let me transfer you to parts". I am hoping that Gretchen got promoted to executive VP of something because she knew how to take care of people. This morning instead of being able to order my part on the spot over the phone, I had to create a user account on the web, then navigate a somewhat confusing route to get to to part I wanted. I prefer the live voice vs the web for a couple of reasons, not the least of which is asking follow up questions to be sure I don't order something that doesn't fix the problem.
Does anyone else encounter this or am I the only one?
Hi PatandLan,

Please send us the best contact number for you and the last 6 numbers of your VIN so we can learn more and follow up. We look forward to hearing back from you. Thank you.
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Reply

« Pop-Up Ads | Top | - »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Since new manager at airstream has the quality gone up scamp Airstream Trailer Forums 24 10-23-2015 11:09 AM
My beautiful Airstream is gone, gone, gone. mhilley On The Road... 55 02-12-2012 11:44 AM
That page peal is gone! IT's GONE! GONE! YES!! AIR-Quarius Off Topic Forum 2 10-11-2010 03:18 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 12:46 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.