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-   -   Smart App and Router WiFi Network Issues (http://www.airforums.com/forums/f540/smart-app-and-router-wifi-network-issues-190596.html)

spotted_dog 12-28-2018 09:21 PM

Smart App and Router WiFi Network Issues
 
I have a 2019 Classic with the router that comes with it. I also have installed the Airstream Smart app and successfully connected to the router. When I try and setup the Network wifi in the app and select any of the available wifis the app sees, I get an error:

Couldn't connect to network
There maybe a problem with this network

I can connect to any of these wifi from any of my other devices without issues.

I also have a Verizon Eclipse Jetpack wifi that I can successfully connect to without issue. But the smart app doesn't see the Jetpack wifi at all.

What am I doing wrong or is this an issue with either the Smart app or the router or both?

turk123 12-28-2018 10:06 PM

Quote:

Originally Posted by spotted_dog (Post 2194290)
I have a 2019 Classic with the router that comes with it. I also have installed the Airstream Smart app and successfully connected to the router. When I try and setup the Network wifi in the app and select any of the available wifis the app sees, I get an error:

Couldn't connect to network
There maybe a problem with this network

I can connect to any of these wifi from any of my other devices without issues.

I also have a Verizon Eclipse Jetpack wifi that I can successfully connect to without issue. But the smart app doesn't see the Jetpack wifi at all.

What am I doing wrong or is this an issue with either the Smart app or the router or both?

Airstream may have turned off your wifi over WAN as this feature causes the Peplink wifi to slow to about one-tenth what it should be. Does your cell service work for you? Did you sign up for an account with ATT?

Read my post in "Flight of the AirDreamer" to learn lots about the hotspot! PM me for more details.

Presitla99 12-28-2018 10:12 PM

Quote:

Originally Posted by spotted_dog (Post 2194290)
I have a 2019 Classic with the router that comes with it. I also have installed the Airstream Smart app and successfully connected to the router. When I try and setup the Network wifi in the app and select any of the available wifis the app sees, I get an error:

Couldn't connect to network
There maybe a problem with this network

I can connect to any of these wifi from any of my other devices without issues.

I also have a Verizon Eclipse Jetpack wifi that I can successfully connect to without issue. But the smart app doesn't see the Jetpack wifi at all.

What am I doing wrong or is this an issue with either the Smart app or the router or both?

Have you set up an account with AT&T by signing in to ATT.net/airstream?

spotted_dog 12-29-2018 09:48 PM

Auto Registration with ATT
 
When you use the Airstream Smart app, it has you read the QR code on the router. That setups an auto registration with a free 1 year trial of the ATT service. We are in an area where, even with the boost signal that is suppose to be built in to the unit, we are able to use the Airstream Wifi from the router (it's just very slow). I also received an email verifying successful registration.

What I am trying to do now through the Smart app is setup the alternate Wifi for the router and this is where the problem is occurring.

I will take a look at the posting mentioned above to see if there is anything there that will help or answer my problem.

turk123 12-29-2018 10:48 PM

PM me and I will hook you up with Jason. He is the project manager on the smart system. Get ready for a ride.

spotted_dog 12-30-2018 08:17 PM

I read your posting. All 17 pages. Very informative indeed! All of our devices (laptops, iPhones, iPads). After reading everything you had, I ended up attaching an Apple Airport Extreme to the Pepwave via the LAN/WAN port with a Cat 5e cable. Since doing that, everything rocks! I can now stream videos via Amazon Prime and Netflix on the LG projector . It's awesome. Thanks for your help and all the info from you and everyone else that replied to your thread.

turk123 12-30-2018 11:07 PM

Quote:

Originally Posted by spotted_dog (Post 2194969)
I read your posting. All 17 pages. Very informative indeed! All of our devices (laptops, iPhones, iPads). After reading everything you had, I ended up attaching an Apple Airport Extreme to the Pepwave via the LAN/WAN port with a Cat 5e cable. Since doing that, everything rocks! I can now stream videos via Amazon Prime and Netflix on the LG projector . It's awesome. Thanks for your help and all the info from you and everyone else that replied to your thread.

Yep! There is a flaw in the Airstream smart system but a fix that is pretty easy and inexpensive to get incredible performance. Maybe Airstream will fix this, but I'm past that after spending three months (hmmm . maybe 4?) working on it. I'm moving on with this and it will outperform the peplink every time.

Ephraim 03-28-2019 05:44 PM

Quote:

Originally Posted by turk123 (Post 2194301)
Airstream may have turned off your wifi over WAN as this feature causes the Peplink wifi to slow to about one-tenth what it should be. Does your cell service work for you? Did you sign up for an account with ATT?

Read my post in "Flight of the AirDreamer" to learn lots about the hotspot! PM me for more details.

turk123, I've been reading up on your troubles with airstream. I'm interested because I just bought a 2019 Classic (I take possession of it next week. In particular, I was interested in the issue where the system checks about once a second for the WiFi-Wan connectivity.

Have you spoken to the Airstream techs about that issue specifically? I'm wondering because I downloaded the pepwave manual from their web site and there is a setting where you can adjust how often that health check occurs. (It's on page 80 of the current manual -> "Health Check Interval")

Anyway, I think a better solution, rather than just turning the WiFi-Wan off, would be to activate the second Wan/Lan port as an Ethernet Wan and using a secondary radio to set up WiFi-wan through that port. That way, you could retain the default control over the WiFi-lan and just turn your secondary radio on/off when you want WiFi-wan or not.

They would still need to put a reasonable health check interval setting in there, but it would get rid of pretty much all of the other problems. As an additional benefit, if you are in a park where you have access to an actual Ethernet port (such as when it is parked at my house), you get decent speed.

I wonder who I would need to talk to at airstream to make these suggestions to them?

BTW, I do wireless networking for a living.

turk123 03-28-2019 06:57 PM

Quote:

Originally Posted by Ephraim (Post 2224952)
turk123, I've been reading up on your troubles with airstream. I'm interested because I just bought a 2019 Classic (I take possession of it next week. In particular, I was interested in the issue where the system checks about once a second for the WiFi-Wan connectivity.

Have you spoken to the Airstream techs about that issue specifically? I'm wondering because I downloaded the pepwave manual from their web site and there is a setting where you can adjust how often that health check occurs. (It's on page 80 of the current manual -> "Health Check Interval")

Anyway, I think a better solution, rather than just turning the WiFi-Wan off, would be to activate the second Wan/Lan port as an Ethernet Wan and using a secondary radio to set up WiFi-wan through that port. That way, you could retain the default control over the WiFi-lan and just turn your secondary radio on/off when you want WiFi-wan or not.

They would still need to put a reasonable health check interval setting in there, but it would get rid of pretty much all of the other problems. As an additional benefit, if you are in a park where you have access to an actual Ethernet port (such as when it is parked at my house), you get decent speed.

I wonder who I would need to talk to at airstream to make these suggestions to them?

BTW, I do wireless networking for a living.

There is only one radio in the Peplink modem (2.6 GHz). They are sharing it when they turn on the wifi as WAN and the modem searches every two seconds for a signal (campground). It is horrible. The health check is something else as Peplink has to change the firmware to search at a slower interval. You nor Airstream can change it.

Airstream is now well aware of the problem. The last report I sent them confirmed that the searches for WiFi as WAN where choking the cell network.

So have them shut off the WiFi as WAN for now and it will really improve your speed. You don't need it anyway. The cell performance is stellar!

I believe Airstream will eventually change to the Peplink Wave mini mkII which does have 2 radios. They can then use one radio for "campground" mode (2.6) and one radio for the cell (5 ghz).

By the way, you have no control over the modem. Airstream has it locked and you do not have the password. Add the second dual band wireless router to the ethernet port as I've explained earlier. You will love yourself for it!

Froglips 03-31-2019 12:23 PM

turk123,
Remind me which router you bought? Everything on Amazon looks huge.

turk123 03-31-2019 04:33 PM

tp link dual band router. $49 retail, $17 frys on sale

Froglips 04-05-2019 11:39 AM

turk123
Where did you get power for the router? I pulled off the side panel after pulling the router cover off. Lots of wires in there, some not connected, none labeled. Looks like another AS rat's nest.
There is a power distribution block on the back of the side panel with fuses. Anything in there 110? Or did you clip off the wall wart connect it to a 5v supply some place?

turk123 04-05-2019 12:14 PM

If you look at the PDF I posted it describes the installation. Maybe Peter can find the link again.

That panel with fuses is where you tie in. You do cut off the transformer. If your router is 5v you will have to get a device to convert 12v to 5v and add that to the fray.

turk123 04-05-2019 12:22 PM

This is the wireless router I user at Amazon:

https://www.amazon.com/TP-Link-AC120...s%2C166&sr=8-5

Froglips 04-05-2019 03:01 PM

Got it. Ordered the newer version of the TP and outsmarted myself. Thanks. Will look for the wiring diagram.

Ephraim 04-06-2019 09:30 AM

So I took possession of my new 30' classic yesterday and spent the first night in it last night. A couple of observations on the "Smart" stuff.

1) An iPhone SE can not connect to the Airstream Wifi

2) A Galaxy Tab A had no problems connecting to the Airstream Wifi, but the smart app was missing the menu entry to sign up for the AT&T plan

3) An iPad 10" could connect and had the AT&T plan signup tab so I was able to get it.

4) Wells Fargo doesn't like AT&T. They blocked two cards while I was trying to sign up. While I had them on the phone, they blocked a third card. They had to manually keep it from blocking while I rand the charge. - goofy.

5) The Peplink cannot connect to my home WiFi. It throws an error that tells me something is wrong with my network. Except I'm a network guy and there is nothing wrong with my network. The problem is that the Peplink is doing something weird. If my iPhone can't connect to it and it can't connect to my WiFi, it is the common feature.

I'll keep you guys posted on what I find.

The issue is deeper than just turning off the "camp WiFi" feature. The Peplink has issues.

AirstreamInc 04-08-2019 02:33 PM

Quote:

Originally Posted by Ephraim (Post 2227970)
So I took possession of my new 30' classic yesterday and spent the first night in it last night. A couple of observations on the "Smart" stuff.

1) An iPhone SE can not connect to the Airstream Wifi

2) A Galaxy Tab A had no problems connecting to the Airstream Wifi, but the smart app was missing the menu entry to sign up for the AT&T plan

3) An iPad 10" could connect and had the AT&T plan signup tab so I was able to get it.

4) Wells Fargo doesn't like AT&T. They blocked two cards while I was trying to sign up. While I had them on the phone, they blocked a third card. They had to manually keep it from blocking while I rand the charge. - goofy.

5) The Peplink cannot connect to my home WiFi. It throws an error that tells me something is wrong with my network. Except I'm a network guy and there is nothing wrong with my network. The problem is that the Peplink is doing something weird. If my iPhone can't connect to it and it can't connect to my WiFi, it is the common feature.

I'll keep you guys posted on what I find.

The issue is deeper than just turning off the "camp WiFi" feature. The Peplink has issues.

Hi Ephraim,*

Congratulations on your new Airstream and we're very sorry to learn about the issues you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*

Ephraim 04-08-2019 04:11 PM

Quote:

Originally Posted by AirstreamInc (Post 2228853)
Hi Ephraim,*

Congratulations on your new Airstream and we're very sorry to learn about the issues you are having. Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*

I called Airstream today and spoke with John. He said he was going to have to have Jason call me back.

Basically, the peplink is unable to do reliably what it has been tasked with doing. If I set my home network to "open", it will attach to it. If it is set to WEP, WPA, or WPA2, it will not. Obviously, I can't leave it open or my entire neighborhood will be parking in my drive to get free internet.

What I really need is for Airstream to be able to put the peplink in a "passthrough" mode so that I can place my own router behind it without having a double nat situation. VoIP doesn't work well over double nat and the Peplink will not allow some devices (like my iPhone SE) to connect to it.

What I want to do is put in a Ubiquity UniFi network with a UniFi Security Gateway (USG) as the router. That would give me the ability to use the AT&T as well as my choice of an additional WiFi in bridge mode for the campground WiFi option or the AT&T with an Ethernet port (for when I'm parked at home - I can run a hard line to the trailer then).

For many of my travels, I can then use the UniFi system to control my "stuff".

I eagerly await a call from Jason :-)

turk123 04-08-2019 04:24 PM

I have to admit that I was not sure what double NAT meant. Here is a discussion about it:

http://inmethod.com/forum/posts/list...A97070C5BD9C02

After talking with Ephraim on the phone, I started looking into it. I use a VPN while doing banking and such. Up to now, I did not notice any issues, but I guess with a double NAT there could be problems.

Looking forward to what you find out from Jason.

Ephraim 04-08-2019 05:40 PM

There are a number of problems with double nat in electronics today and a couple of ways around it.

When you have a nat (network address translation) setup, your router gives you a non-routable IP address. The router keeps track of traffic to each device that is attached to your network. It translates the local address to its own address for all outgoing traffic. When traffic returns, it knows which local connection that traffic belongs to and it will place that device's address back into the packet of information.

To the rest of the world, it looks like you have one address - that of your router, even though you may have literally hundreds of devices behind it.

Traffic that is incoming, but not associated with any outgoing traffic is the problem. The router just doesn't know what to do with it. We get around this problem by forwarding rules. (i.e. - all web traffic is directed to a web server, or something like that.) There are protocols to automate this for you (UPnP and others) but these are not perfect and can cause security problems.

VoIP, in particular needs to be able to send your phone packets of information. This is usually taken care of by having a STUN server where your local phone can find out if it's behind a nat. It will then act accordingly. However, STUN does not work very well with a double nat (two routers in series like when you place your own behind the Peplink). Your phone will discover the first router, but not the second and incoming calls will typically not work. For most traffic, you can make some firewall rules like a 1:1 nat where the Peplink router would think that your router is the only one attached and will forward all traffic it receives to your router. That simulates a single nat situation, but in my experience VoIP and online gaming still have issues with that setup alot of the time. it depends on how the manufacturer implements it.

Comcast Cable company seems to get around it by having ALL of their customer traffic on VPNs that terminate in the local modems. I don't know how AT&T does it. Most of the time Comcast Cable works, but I've seen situations where it didn't.

Century Link DSL modems have a feature where they just pass through the traffic and you set your router up for the public IP (DHCP or PPPoE), but AT&T needs to be mobile, so I assume this has to be coordinated with them.

The issue with Peplink not connecting to some networks and not allowing some devices to connect to it is not unusual. I had a Verizon hotspot that had some of the same issues. They eventually solved it with a firmware upgrade. The built-in hotspot on the iPhones has also suffered from that. Two years ago, I was unable to connect my Lenovo laptop to the iPhone. One of their upgrades eventually fixed it.

IMOHO, having one device try to be a AT&T modem, fail-over router, Campsite WiFi station, and a local WiFi access point makes it difficult to get any of them right.

I'm hoping for the LTE modem pass-through option and then let me take care of the rest - though I'm fully aware that is not an option for most who buy the Classic.

What might be an option that would work for everyone is if Airstream used a passthrough LTE modem and a separate router/WiFi which would allow me to replace the router/WiFi with my Ubiquity UniFi system. Those who didn't want the complexity of that could just stick with the standard router/WiFi box.


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