Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-30-2010, 01:39 PM   #1
4 Rivet Member
 
ddstech's Avatar
 
1958 22' Flying Cloud
Folsom , California
Join Date: Jan 2010
Posts: 467
Images: 4
Whats the deal with vintage trailer supply?

I call and they never answer the phone. I want to ask some questions about the hehr window cranks, but can never get through. Always voicemail. Also, in the past it takes them months to get back to me in emails. Am I the only one with this experience?
__________________

__________________
ddstech is offline   Reply With Quote
Old 06-30-2010, 03:04 PM   #2
Rivet Master
 
easyride's Avatar
 
1977 27' Overlander
1973 27' Overlander
1963 19' Globetrotter
Naples , Florida
Join Date: Nov 2007
Posts: 1,259
Images: 1
Don`t know,haven`t had any problem in past,haven`t tried them lately. Dave
__________________

__________________
easyride is offline   Reply With Quote
Old 06-30-2010, 03:08 PM   #3
4 Rivet Member
 
bevman's Avatar
 
1958 22' Flying Cloud
Saint Helena , California
Join Date: Jul 2006
Posts: 253
I get the feeling that they are very small, but they always get back. Not immediately, but eventually. Be patient, we need them!
__________________
-Michael
TAC CA-12
"All things in moderation, including moderation"
- Mark Twain

bevman is offline   Reply With Quote
Old 06-30-2010, 03:20 PM   #4
4 Rivet Member
 
ddstech's Avatar
 
1958 22' Flying Cloud
Folsom , California
Join Date: Jan 2010
Posts: 467
Images: 4
They called me back. I always find it helpful to talk to a person rather then guess and order twice. I really like their stuff and will continue to order from them, just need to communicate once in a while.
__________________
ddstech is offline   Reply With Quote
Old 06-30-2010, 04:12 PM   #5
Restorations done right
Commercial Member
 
Frank's Trailer Works's Avatar
 
1962 26' Overlander
1961 26' Overlander
Vintage Kin Owner
Currently Looking...
Baltimore , Maryland
Join Date: Aug 2007
Posts: 5,547
Images: 2
High demand Low supply. Leave a message and Kim always calls back as soon as she can. If she does not have the answer she puts Steve on and he always knows. If he is not available, he calls you back when he can. VTS is a small company and has a good volume of customers all needing the same attention as you. Just be patient because good service is not always immediate service.I have nothing but praise for the service I get. I say these things as a customer, not as a shill for promoting VTS.
Frank's Trailer Works is offline   Reply With Quote
Old 06-30-2010, 05:09 PM   #6
Rivet Master
 
Wabbiteer's Avatar
 
1973 27' Overlander
1972 29' Ambassador
St. Paul , Minnesota
Join Date: Apr 2006
Posts: 1,912
Images: 2
Blog Entries: 2
I called them five minutes before they closed on a Friday and had my parts delivered Monday just after lunch w/ normal shipping. A very attentive and friendly Lady took the phone call who, I must add, had the best longhand penmanship I've seen since when I don't know! I will not hesitate to steer additional orders their way.
__________________

Wabbiteer is offline   Reply With Quote
Old 06-30-2010, 06:15 PM   #7
3 Rivet Member
 
LLB21's Avatar
 
Join Date: Nov 2002
Posts: 193
I always deal with them online to purchase. When I have questions my emails are answered right away. No complaints here!
__________________
Louie
LLB21 is offline   Reply With Quote
Old 06-30-2010, 06:25 PM   #8
Rivet Master
 
bobfowler's Avatar
 
1972 Argosy 20
Middletown , New Jersey
Join Date: Nov 2006
Posts: 589
Images: 14
I've had nothing but good experiences with VTS. They've saved me a lot of time and effort as well...
__________________
Bob Fowler

Some people are like Slinkies. They're really good for nothing, but they still bring a smile to your face when you push them down a flight of stairs.

TAC - NJ-007

bobfowler is offline   Reply With Quote
Old 06-30-2010, 07:18 PM   #9
Birdie Momma
 
NJtoNC's Avatar
 
1957 26' Overlander
1956 22' Flying Cloud
Vintage Kin Owner
Rutherford Co. , North Carolina
Join Date: Dec 2009
Posts: 904
my last order took a WEEK until i got the notice it was ready to ship. i had been expecting it to be delivered by then. i called and expressed my disappointment and they VERY KINDLY (and much appreciated (-ly?)) overnight'ed my entire order at the cost of ground. when i called they picked up right away. id imagine they are quite busy at this time of yr.
__________________
'57 Overlander | '56 Flying Cloud | '51 Spartanette
NJtoNC is offline   Reply With Quote
Old 01-28-2011, 02:20 PM   #10
2 Rivet Member
 
Viper2's Avatar
 
1974 31' Sovereign
Jay , Maine
Join Date: Oct 2010
Posts: 50
Images: 3
Blog Entries: 3
Quote:
Originally Posted by mattkroff View Post
I call and they never answer the phone. I want to ask some questions about the hehr window cranks, but can never get through. Always voicemail. Also, in the past it takes them months to get back to me in emails. Am I the only one with this experience?
Sorry to hear of your troubles. I know for a fact they just moved locations from the old site to a new one which was part of the delays.
They have allways been very prompt when I called and called me the next day. I don't know how they are by email since I allways call them.
__________________
Viper2 is offline   Reply With Quote
Old 01-28-2011, 02:25 PM   #11
Rivet Master
 
ts8501's Avatar
 
1990 34' Excella
1964 22' Safari
Savage , Minnesota
Join Date: Dec 2007
Posts: 582
Images: 7
I have spent many $$$ with them, never an issue, always good service. I leave a message when I need to, and they call back, no problem.
__________________
"I've got aluminum fever, and the only prescription, is more AIRSTREAM!!!"

'64 Safari Resoration Blog ("May"):
http://ts8501.blogspot.com/

TAC MN-6
WBCCI/VAC 11736
AIR 25979
ts8501 is offline   Reply With Quote
Old 01-28-2011, 03:06 PM   #12
x
 
XXXX , XXXX
Join Date: Jun 2010
Posts: 2,601
VTS is great as others have said. I ordered online late Wednesday afternoon. The next norning I received an e-mail confirming the order had been shipped and also got a USPS tracking number. It takes a couple of weeks for orders to arrive here but that's down to the two post offices nothing to do with VTS. My new cyclo and Nuvite are winging there way here now as I speak.
__________________
wasagachris is offline   Reply With Quote
Old 01-28-2011, 06:34 PM   #13
Rivet Master
 
DanielB's Avatar
 
1974 31' Excella 500
Charleston , South Carolina
Join Date: Nov 2010
Posts: 1,073
Blog Entries: 8
Quote:
Originally Posted by mattkroff View Post
I call and they never answer the phone. I want to ask some questions about the hehr window cranks, but can never get through. Always voicemail. Also, in the past it takes them months to get back to me in emails. Am I the only one with this experience?
It's just you, dude. Word gets around. They probably have caller Id.
__________________

__________________
As I grow older, I pay less attention to what men say. I just watch what they do.
- Andrew Carnegie
DanielB is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Graet Deal On 1972 Airstream Travel Trailer eBay Watch Airstreams on eBay 0 04-29-2010 12:40 PM
Graet Deal On 1972 Airstream Travel Trailer eBay Watch Airstreams on eBay 0 04-13-2010 03:50 PM
Columbus Day Sale-Vintage Trailer Supply Phil and/or Sue General Repair Forum 12 10-12-2008 04:55 AM
Vintage Trailer Supply....just a word.... leefields Commercial Listings 23 05-12-2008 07:59 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:35 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.