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Old 08-06-2016, 01:07 PM   #15
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I think Airstream is aware of the issue, inconsistency of service quality is a greater problem. We were insulted by a local dealership service/parts manager right off the bat and havn't been back since. We work Jackson Center Airstream Service Center into our travels every couple of years or so, very pleased with them.
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Old 08-06-2016, 01:21 PM   #16
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It is curious that AS is talking about making all these demands for service and quality from a dealership when they do not seem to value the same when they assemble the trailers. Is this just PR to hide the obvious?
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Old 08-06-2016, 01:27 PM   #17
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Our assembly quality was excellent, just looking for consistent reliable routine service and repairs in the years after purchase from dealers about the country.
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Old 08-06-2016, 03:30 PM   #18
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That's an Industry wide problem not just Airstream. I'm retired living in Fl so if I need warranty work done I'd most likely call Sanders RV or take the trip to the mother ship in Ohio. BTW we stopped there a couple months ago for a very minor repair & believe me, they know customer service. Also free camping in the Terra Port CG during service & just $10 a night otherwise.
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Old 08-07-2016, 06:42 AM   #19
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Most of us who have been to JC for any type of service appreciate how well they do...it just doesn't always trickle down to the folks who sell them.

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Old 08-07-2016, 10:51 AM   #20
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This should be a easy fix....... can I fix myself without voiding warranty. Foley RV is 4 hers. from my house and I don't want to cause any more damage.
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Old 08-21-2016, 04:49 AM   #21
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Took TT to Foley RV in Gulfport......service department there is Great.
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Old 08-21-2016, 06:17 AM   #22
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Took TT to Foley RV in Gulfport......service department there is Great.

Did they use velcro?

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Old 08-21-2016, 06:52 AM   #23
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Its in everyones best interest to improve after sales service.
Just for fun try to put yourself the shoes of an Airstream Dealer. In most cases its a short season, most of your business is done in 5 to 6 months. Every one wants their trailers serviced as soon as possible after all they have travel planes vacations booked etc. Good people, especially techs are hard to get and keep. If you do have good staff what do you do with them off season. So its mid season and you are busy as all get out and someone comes in the door who bought their trailer from some other dealer to save a couple of bucks demands you service their trailer and it needs to be done now!! What do you do? Do you stop everything and do it or do you take care of your customers first? What would your customers say if you were to delay their repairs to fix some one who bought elsewhere.
Last point. What we read on forums is only one side of the story. It could be that what we read is not exactly what happened. Is it possible a dealer said "I can't do it" and the customer heard "I won't do it"
I am in no way defending Airstream or their dealer network as I am sure there are some bad apples in the basket and IMO it is wrong to refuse to do warranty work.
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Old 08-21-2016, 07:50 AM   #24
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Old 08-21-2016, 08:03 AM   #25
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Quote:
Originally Posted by Naper View Post
Its in everyones best interest to improve after sales service.
Just for fun try to put yourself the shoes of an Airstream Dealer. In most cases its a short season, most of your business is done in 5 to 6 months. Every one wants their trailers serviced as soon as possible after all they have travel planes vacations booked etc. Good people, especially techs are hard to get and keep. If you do have good staff what do you do with them off season. So its mid season and you are busy as all get out and someone comes in the door who bought their trailer from some other dealer to save a couple of bucks demands you service their trailer and it needs to be done now!! What do you do? Do you stop everything and do it or do you take care of your customers first? What would your customers say if you were to delay their repairs to fix some one who bought elsewhere.
Last point. What we read on forums is only one side of the story. It could be that what we read is not exactly what happened. Is it possible a dealer said "I can't do it" and the customer heard "I won't do it"
I am in no way defending Airstream or their dealer network as I am sure there are some bad apples in the basket and IMO it is wrong to refuse to do warranty work.
I wish that was the case.....quote: you did not buy it here....we don't do the warranty work. But Foley RV did the work no problem. I even showed up on the wrong day and they still did the work.

Airstream in JC has worked with me.....the place where I bought the TT worked with me....Foley RV worked with me. I am still a big Airstream fan and look forward to spending many days camping in my Airstream.
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Old 08-21-2016, 08:04 AM   #26
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Did they use velcro?

Bob
No...they did a great job!!!
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Old 08-27-2016, 06:23 PM   #27
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I hope a dealer would not offer any lessor service quality or a poor schedule based on where the trailer was purchased, I yy quality products and am willing to step up on the price based on my perception of the manufacturers Service network!
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Old 08-27-2016, 08:20 PM   #28
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Many RV brands limit warranty coverage to the dealer from whom you bought the unit.

Airstream, however, does not do so. All authorized dealers are required to do warranty work without any regard to where it was purchased. It's one of the many reasons we decided to buy Airstream vs. SOB.

That said, some dealers have better service departments than others. In any case, if they flat out refuse to do warranty work on your trailer, give Airstream a call and tell them of your experience.
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