Warranty work

[Drake1949]

Took TT to Foley RV in Gulfport......service department there is Great.

[ROBERT CROSS]

Originally Posted by Drake1949

Took TT to Foley RV in Gulfport......service department there is Great.

Did they use velcro?

Bob

[Naper]

Its in everyones best interest to improve after sales service.
Just for fun try to put yourself the shoes of an Airstream Dealer. In most cases its a short season, most of your business is done in 5 to 6 months. Every one wants their trailers serviced as soon as possible after all they have travel planes vacations booked etc. Good people, especially techs are hard to get and keep. If you do have good staff what do you do with them off season. So its mid season and you are busy as all get out and someone comes in the door who bought their trailer from some other dealer to save a couple of bucks demands you service their trailer and it needs to be done now!! What do you do? Do you stop everything and do it or do you take care of your customers first? What would your customers say if you were to delay their repairs to fix some one who bought elsewhere.
Last point. What we read on forums is only one side of the story. It could be that what we read is not exactly what happened. Is it possible a dealer said "I can't do it" and the customer heard "I won't do it"
I am in no way defending Airstream or their dealer network as I am sure there are some bad apples in the basket and IMO it is wrong to refuse to do warranty work.

[AtomicNo13]

Revenue is revenue... matters not where it comes from!

[Drake1949]

Originally Posted by Naper

Its in everyones best interest to improve after sales service.
Just for fun try to put yourself the shoes of an Airstream Dealer. In most cases its a short season, most of your business is done in 5 to 6 months. Every one wants their trailers serviced as soon as possible after all they have travel planes vacations booked etc. Good people, especially techs are hard to get and keep. If you do have good staff what do you do with them off season. So its mid season and you are busy as all get out and someone comes in the door who bought their trailer from some other dealer to save a couple of bucks demands you service their trailer and it needs to be done now!! What do you do? Do you stop everything and do it or do you take care of your customers first? What would your customers say if you were to delay their repairs to fix some one who bought elsewhere.
Last point. What we read on forums is only one side of the story. It could be that what we read is not exactly what happened. Is it possible a dealer said "I can't do it" and the customer heard "I won't do it"
I am in no way defending Airstream or their dealer network as I am sure there are some bad apples in the basket and IMO it is wrong to refuse to do warranty work.

I wish that was the case.....quote: you did not buy it here....we don't do the warranty work. But Foley RV did the work no problem. I even showed up on the wrong day and they still did the work.

Airstream in JC has worked with me.....the place where I bought the TT worked with me....Foley RV worked with me. I am still a big Airstream fan and look forward to spending many days camping in my Airstream.

[Drake1949]

Originally Posted by ROBERT CROSS

Did they use velcro?

Bob

No...they did a great job!!!

[Brentsdeal]

I hope a dealer would not offer any lessor service quality or a poor schedule based on where the trailer was purchased, I yy quality products and am willing to step up on the price based on my perception of the manufacturers Service network!

[Rocinante]

Many RV brands limit warranty coverage to the dealer from whom you bought the unit.

Airstream, however, does not do so. All authorized dealers are required to do warranty work without any regard to where it was purchased. It's one of the many reasons we decided to buy Airstream vs. SOB.

That said, some dealers have better service departments than others. In any case, if they flat out refuse to do warranty work on your trailer, give Airstream a call and tell them of your experience.